• Conduct monthly auditing on team’s calls in accordance to guidelines and SLA

• Coordinate with BU/stakeholders to handle and resolve cases, requests or enquiries

• Escalate the issues, needs and insights to Management when necessary

• Ensure prompt printing and mailing of collaterals/sending daily SMS in accordance to SOP

• Conduct case management monitoring in CRM system, call recording retrieval, investigation and coaching when necessary

• Conduct systems, hardware, hotlines and recording testing

• Conduct monthly staff performance coaching and mentoring

• Manage staffing and leave matters

• Ensure service outcome and KPIs are met

• Provide shifts updates on service level, draw insights by periodically reviewing past calls

Elsa Fontanne (CEI No. R24124496)

Recruitment Consultant

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

THE ROLE

Do you thrive off creating great first impressions and supporting people every day? Are you interested in joining an organisation that values your contribution and invests into your professional development through our learning and development opportunities?

If so, here’s your opportunity to join YMCA SA as a Customer Care Officer. As a YMCA SA Customer Care Officer, every interaction you have is a chance to create a welcoming experience, support community connection, and ensure our members and guests feel informed and valued. Based at Whyalla Recreation Centre, you’ll be the face of our centre, greeting visitors, assisting with enquiries, managing memberships and transactions, and providing key information about our programs and services. We are looking for a team member who will be able to join a vibrant and supportive team in the evenings and weekends!

Key responsibilities:

• Provide excellent customer service, responding to enquiries in person, on the phone and via email

• Assist with membership sales, program information and general administration

• Manage cash handling, POS transactions and café or merchandise sales

• Support the smooth daily operations of the centre, including acting as the primary contact for customers

• Maintain knowledge of services, bookings, events and emergency procedures

REQUIREMENTS FOR THE Y:

Successful candidates will also have, or be willing to obtain:

• National Police Check (issued in the last 6 months)

• DHS Working with Children Check

• International Criminal History Record Check (if worked/lived overseas in the last 5 years)

• HLTAID009 Perform CPR or equivalent

• Strong interpersonal and communication skills

• Adaptable and team-oriented

ABOUT THE Y

YMCA South Australia is a not-for-profit community organisation that has served the South Australian community for more than 170 years. Our aim is to develop the whole person, helping all South Australians connect with a better life - not only physical fitness and capabilities but also sense of identity, purpose, hope and dignity, psychological health, resilience, social connectedness, lifelong learning and contribution back into the community. We are a leading provider of recreation, community, and children’s services and we deliver programs and services across the state in settings including community recreation centres, swimming pools, health and fitness facilities, community centres, camps, early education and schools and youth services.

BENEFITS WITH THE Y

• Free Access - Free access to YMCA SA managed recreation centres (pools, gyms, courts) and for immediate family when visiting together

• YMCA SA Discounts - 20% off programs, classes, café food, merch, and OSHC/Vacation Care services

• Health and Wellbeing - Access to free flu vaccinations and our Employee Assistance Program (EAP) with 24/7 support.

• Career Growth Opportunities - A cultureof empowerment and growth with ongoing opportunities for learning and career/skill development.

HOW TO APPLY

For a confidential discussion about this opportunity, please contact James Adair at on (08) 8645 5488 or james.adair@ymcasa.org.au

Does this sound like you? Please submit your resume and cover letter via Apply Now! You must address the key selection criteria in your application. Please note, only shortlisted applicants will be notified.

Applications close 30 October 2025.

To view the position descriptions for this role, please visit our website at https://www.sa.ymca.org.au/get-involved/careers/find-a-job.

COMMITMENT TO SAFEGUARDING CHILDREN

At the Y, we're committed to empowering all Children and Young People to feel safe and be safe, at the Y, in their families and in their communities. We ensure all of our candidates are appropriately screened (including police checks) to make sure the right people are in the right roles.

To learn more about our screening processes, view our Safeguarding Children and Young People Policy: https://www.sa.ymca.org.au/who-we-are/safeguarding-children

YMCA South Australia is an equal opportunity employer committed to safeguarding children, young people, and other vulnerable people.

Climate Plus is a growing, dynamic business specialising in air conditioning service and repair, hot water systems, and electrical work across Canberra and beyond. We’re known for our reliable service, positive culture, and genuine commitment to our customers.

We’re now looking for a Lead Customer Service Representative to take the reins of our customer care operations.
This is a key leadership role where you’ll oversee both local and offshore CSRs, ensuring every customer interaction reflects the high standards Climate Plus is known for.
If you love a fast-paced environment, thrive on variety, and know how to bring out the best in a team — this one’s for you.

As the Lead CSR, you’ll be the central link between our customers, technicians, and operations team.
Your day will include:

• Overseeing daily performance of local and offshore CSR teams

• Monitoring call volumes and adjusting workflows as needed

• Ensuring every customer receives prompt, professional, and friendly service

• Coaching team members to handle complex enquiries, bookings, and issues with confidence

• Maintaining consistency across phone, email, and online enquiries

• Managing online booking availability and technician scheduling support

• Assisting with quotes, payments, and job completion follow-up

• Working closely with management to continuously improve processes and customer outcomes

We’re looking for someone who’s organised, adaptable, and calm under pressure — a natural problem-solver who can juggle multiple priorities and keep the team on track.
You’ll also bring:

• Experience leading or mentoring a team in a fast-paced environment

• Exceptional communication and interpersonal skills

• A professional, positive, and empathetic attitude toward customers and colleagues

• Strong computer skills (Microsoft Office and scheduling systems)

• A knack for spotting inefficiencies and improving them

• Experience in trades, service, or scheduling environments (a bonus!)

• Great Culture – A supportive, fun, and hardworking team who’ve got each other’s backs

• Growth & Recognition – Step into a leadership role in a business that’s scaling fast

• Impactful Work – Play a key part in shaping how our customers experience Climate Plus every day

• Flexible & Dynamic Environment – No two days are the same, and we love it that way

If you’re ready to take the next step in your career and lead a team that genuinely cares about people — both customers and colleagues — we’d love to hear from you.

Don’t stress if you don’t have a polished resume. Just reach out and let’s chat — we’ll grab a coffee and take it from there.

BRISBANE SOUTH BANK OUTBOUND SALES REPRESENTATIVES REQUIRED!

This is a consultative outbound role focused on understanding each prospective student’s goals and guiding them to a course that fits their aspirations. You’ll analyse lead engagement, tailor follow-ups (automated + personalised), respond quickly to enquiries, and continuously refine your approach using CRM data. Success looks like strong conversion rates, clear reporting, and high-quality candidate experience.

Key responsibilities

• Lead management: prioritise by engagement & likelihood to enrol; fast responses across email/phone/IM

• Consultative selling: uncover needs; articulate course value & outcomes; handle objections

• Relationship building: consistent, supportive communication; use feedback to improve messaging

• Performance & analysis: track interactions; learn from data; iterate to lift conversion

• Collaboration: partner with Marketing; share conversion insights & suggestions

Key attributes

• Experience in sales or customer service (education sector helpful)

• CRM proficiency: segmentation, lead scoring, tracking experience using Sales Force

• Clear, confident written & verbal communication

• Proven consultative selling ability

• Excellent organisation & time management

Comp & structure

• Base: $60,000 + super (negotiable)

• OTE: Up to $100,000

• Contract: Temp-to-perm

• Work mode: Remote for first 3 months, then hybrid 2–3 days office/week

How to apply
DM us or email Lily@partnershipgroup.com.au with your CV and a short note on:

1. Your sales experience and typical conversion metrics

2. CRM tools you’ve used and how you’ve applied segmentation/lead scoring

3. Work rights in Australia and availability

Customer Service Officer

This role is working in our Toowoomba Steel Division for a motivated and experienced administration superstar to support the Sales, Service and Administration team.  There will be a strong focus on client service, administration and delivery allocation tasks.

About the role:

• Full Time - Monday to Friday

• Overseeing reception, including but not limited to managing all incoming phone calls, visitors to the store and coordinating customer enquiries

• Coordinate delivery truck allocations and confirmations

• Managing the creation of purchases orders as well as reconciliation of monthly invoices onsite

• Creating and maintaining customer and sales documents and reports

• Collaborating closely with our team to ensure seamless project delivery and client satisfaction

• General office administration

About you:

• Experience in a construction, logistics or heavy industry is preferred though not essential.

• Proficient in Microsoft applications including Word, Excel and Outlook.

• Highly efficient and organised professional with excellent communication and interpersonal skills, and a keen eye for detail

• Ability to work autonomously and as part of a collaborative team environment

• Professional presentation and a positive attitude

What we offer:

• Be part of a highly recognized and growing National business

• Salary Sacrificing and discounts on fuel, computers, gyms, accommodation

• Training and career development opportunities - i.e. opportunities to upskill 

 About us:

Wagners is an award-winning and diversified construction materials and services provider and innovator of construction materials and New Generation building materials. A highly renowned brand and producer of cement, concrete and composite products. Wagners are also a strong presence in heavy haulage transport services, precast concrete and reinforcing steel. 

We provide a workplace where employees are encouraged to grow and thrive. 

 You must have Australian Working Rights. This is not a sponsorship role.

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

We are looking for an experienced Customer Service Executive to join our team based in Lidcombe on a Fixed Term 12 months part-time basis.

The National Accounts Customer Service Executive is responsible for delivering a “wow” experience to our National Customers as a first point of contact for all divisions of Rentokil Initial. You will be required to handle inbound/outbound contact in a professional manner to preserve customer retention and initiate new business opportunities to existing customers that have been requested.

Your responsibilities will also include:

• Managing and prioritizing daily workload in a shared inbox
• First contact resolution for cross-category works required
• Liaising with customers directly via email and phone calls on a daily basis
• Resolve problems aligned to complaint resolution and customer in jeopardy procedures by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; and escalating unresolved problems.
• Ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other internal departments to resolve enquiries.
• Build and maintain strong, long-lasting customer relationships with both external and internal customers
• Work cross-functionally with the internal service delivery teams to ensure customer needs are being met.
• Ability to meet KPIs

Requirements

• Previous working experience in a Customer Service Or Retail Customer Service Role
• Excellent customer service skills
• Intermediate computer skills
• Complaint handling and conflict resolution skills
• Ability to work under pressure, multi-task, and work autonomously
• High attention to detail
• Outstanding verbal and written communication skills
• Love working in a team environment

Perks and benefits

• Strong work-life balance culture.
• Employee Assistance Program (EAP)
• Discounted Pest Services
• Employee Referral Program
• Employee cash incentive programs and bonuses

If you have the skills and experience to make an impact in this role, send your resume today by clicking the Apply button now!

Rentokil Initial Employee Testimonials

"I have been with Rentokil Initial for 15 years and they have always been there and supportive of me...so I have tried to carry that on as a manager myself."

Deb Morris

Customer Service Manager

Newcastle

"The team culture is inclusive, family-oriented and feels like a small business even though it is global"

Lisa Craker

Executive Assistant

At VicRoads the work you do has real impact. Our work connects people and communities. We keep Victorians moving safely and smoothly today and help them be ready for tomorrow.

VicRoads empowers our people to learn and grow- focusing on impact and innovation. We reflect the diversity of Victoria and foster clever thinking to keep you and the community moving.

VicRoads is progressing too. In August 2022, we started on a new chapter when the Victorian State Government partnered with Aware Super, Australian Retirement Trust, and Macquarie Asset Management to operate registration and licensing services on its behalf.

We work collaboratively with the Victorian State Government to ensure we fulfill regulatory requirements, deliver State projects and safeguard customer data. The Victorian State Government retains sole responsibility for road access, infrastructure and safety.

Salary: $63,120 - $65,654 plus Super
Tenure: Full-time/ max term (24-months)
Location: Deer Park

About the role:

Numbering over 800 staff, our Registration and Licensing (R&L) division significantly contributes to ensuring Victorians are safe on our roads by providing professional customer services, policy advice and specialist services to our customers. Working as part of our Central West Region, you will be predominately based out of Deer Park LTC.

About the job:

• Deliver registration and licensing services around the needs of our customers in a dynamic environment, over the counter, face to face, by telephone and in writing, in accordance with established policies and procedures, work instructions and guidelines, in a professional, timely and courteous manner.
• Investigate and resolve customer enquiries according to established policies and procedures, work instructions and guidelines, in a timely manner. effectively resolve customer complaints and escalate to supervisor where required.
• Exercise judgement to suggest improvements to customer service delivery processes and tools and support corporate change initiatives.
• Work collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives.
• Provide guidance and support to less experienced staff where required.

What we are looking for:

• Exceptional customer service skills, a positive can-do attitude with a keen eye for detail
• Excellent communication skills coupled with a strong work ethic.
• Adaptability, flexibility, and agility with regards to change and adopting new methods of working
• A team player who is not afraid to go above and beyond where required.
• Intermediate computer literacy skills
• A full valid driver's license is required.
• Reasonable travel is required.

Our Culture:

Innovation powers progress, but it doesn't come without support. To attract, retain, and develop talented people, we reward initiative and ingenuity, foster collaboration, and offer dynamic career development. At VicRoads, we embrace diversity and inclusion and we're proud our workforce reflects the community we work for.

What we offer:

• Competitive salary and benefits, including opportunities to earn a bonus
• Salary packaging, Fitness Passport & discounts to hundreds of retailers
• Opportunities for professional and personal development
• Flexible working arrangements and family-friendly practices, including 16 weeks paid parental leave.

How to Apply:

We encourage applications from people of all genders, backgrounds and communities.

If you need any adjustments to our recruitment process or the role itself, please let us know when applying.

Please submit your application via the "Apply" button.

Applications should include a resume and a brief covering letter,

Applications close 11.59pm on Tuesday 14 October 2025.

For a copy of the Position Description please email talentacquisition@vicroads.com.au Unfortunately, applications cannot be accepted via this email.

Please note: VicRoads is required to evidence your right to work in Australia and may ask for your consent to check records maintained by the Department of Immigration and Border Protection as well as records maintained by Victoria Police and VicRoads as part of the selection process. Information provided to VicRoads will be treated in the strictest confidence. Please note that due to legal requirements you must be predominantly located in Australia and for certain roles, predominantly located in Melbourne or Victoria.

Position:             Support Consultant, Asia Pacific

Department:       Asia Pacific

Reports to:          Support Manager, Asia Pacific   

Location:             Full-Time work from home / Must be based in Australia or New Zealand

Compensation:  $75,000 – $85,000 AUD

Open through:   17 October 2025 

The Tessitura Network is comprised of more than 800 of the world’s premiere arts and cultural organisations using a common technology, the Tessitura Software, in order to achieve operational excellence. Our Network includes theatres, orchestras, performing arts centres, festivals, dance companies, opera companies, museums, galleries and university arts affiliated departments and venues. Company efforts are guided by a team of globally-located, highly-qualified industry professionals.

Tessitura also develops related products and provides ongoing support and consulting services for Tessitura Software® user organisations. Operating in ten countries worldwide, we continue to expand our presence in Australia and New Zealand and require an exceptional team member to join us as a Support Consultant to service our current and future members in the region who now include more than 70 pre-eminent arts and cultural organisations.

Job Summary:
Tessitura Network operates a “follow the sun” support desk that delivers support services around the globe 7 days a week 365 days a year. 
The Support Consultant is responsible for supplying essential support services and other activities to Tessitura users both regionally and globally, to ensure satisfaction in the use of Tessitura Software, products, hosted network applications and tools. The Support Consultant meets the users on their terms, having a familiarity with their business and knowledge of the software’s capabilities.  This role maximises the potential of each organisation and individual in the community.

The Support Consultant will work from home, based in Australia or New Zealand, and may be required to travel throughout the region at times.
They will report to the Support Manager, Asia Pacific and provide essential support services to the growing list of Australian and New Zealand Tessitura Network Member Organisations and supporting global members as required, including but not limited to:

• Use the Tessitura Network helpdesk application to provide accurate and prompt troubleshooting assistance to users for the breadth of the Tessitura software to cover the areas of ticketing, fundraising, reporting, customer relationship management, online transactions and business intelligence tools.

• Log all reported issues in Team Support for tracking and reporting, ensuring the member organisation is kept informed of the progress of resolving the issue.

• Assisting users in troubleshooting Tessitura issues via incoming telephone calls.

• Resolve support issues directly for the client, consulting within the Company where needed for support issues and escalating support issues as required.

• Providing assistance to Tessitura members in installing and upgrading the Tessitura applications.

• Undertaking consulting projects, new member onboarding, member training programs, and regular member check-in calls.

• Act as a subject matter expert in optimisations, upgrades and new feature adoption.

• Contribute to Tessitura technology enhancement through structured feedback on improvements and new functionality requirements.

• Advise the Company of any defect identification ensuring that appropriate follow up is competed.

• Support member community and conference activities including planning, content development and presentation.

General Responsibilities

• Actively participate as a member of the Asia Pacific Team and Operations Group to support the achievement of short and long-term company goals.

• Maintain and improve the Company’s reputation as a leading service provider with a focus on Member needs by effectively meeting their needs and building productive sustainable partnerships.

• Establish good interpersonal relationships by helping people feel valued, appreciated, and included in discussions, enhancing others self-esteem, and acting with empathy.

• Demonstrate honesty, keep commitments and adhere to codes of conduct and ethical principles.

• Proactively engage and support company DEAI initiative. Call out and confront inappropriate workplace behaviour to reinforce values and associated inclusive behaviors.

• Achieve a satisfactory level of technical and professional skill or knowledge in position-related areas and keep up with current developments and trends in areas of expertise. Assimilate and apply new job/task-related information in a timely manner.

• Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages both technical and non-technical audiences to help them understand and retain the message.

• Proactively take prompt action to achieve required goals.

• Set high standards of performance for self by assuming responsibility and accountability for successfully completing assignments or tasks.

• Maintain personal effectiveness when experiencing major changes in work tasks or the work environment and adjust effectively to work within new work structures, processes, requirements, or cultures, even when the whole picture is not known.

• As a term of employment, the post holder may be required to undertake such other duties and / or times of work as may be reasonably be required commensurate with the general level of responsibility within the Company.

Required Skills and Experience:

• Demonstrates strong interpersonal, communication, customer service, relationship-building skills and consistently applies a “customer first” approach to all interactions.

• Works calmly, effectively, and flexibly with a large number of clients/members, staff, and other professionals representing a wide diversity of personalities.

• Enjoys working in a dynamic, continually evolving environment and is able to adapt to change.

• Possesses project management skills and can manage their own time efficiently with demonstrated ability to meet deadlines and follow schedules.

• Has demonstrated experience working collaboratively with a range of stakeholders to deliver business-critical projects within the global arts and culture sector.

• Has experience writing queries, stored procedures, views and other database objects with Microsoft SQL Server.

• Desires continued learning, or enhances existing, technical and professional skills as directed to meet evolving role requirements.

• Enjoys working independently in a virtual environment, is self-sufficient with the ability to work on and prioritise a wide variety of complicated tasks and projects simultaneously.

Other:

• The Tessitura Network operates globally on 24 hours, 7 days a week basis and the successful candidate will be working, as standard hours, evenings, weekends and Public Holidays.

• Candidates must be currently eligible to work in Australia or New Zealand.

• This position is rostered over seven days per week.

Please apply by using the online form.  If you have any questions or need assistance, please contact us at careers@tessituranetwork.com.

Our company is committed to building a team that represents a variety of backgrounds, perspectives, and skills, as well as providing a workplace of mutual respect, free of any discrimination or harassment. We seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

Diversity, Equity, Accessibility, and Inclusion (DEAI) Commitment:

At Tessitura, our mission is to enable arts and cultural organizations to achieve their goals. We recognize that having a diverse team is not only critical to our commitment to adopt equitable behaviors, it will also fuel collaboration, innovation and creativity as we deliver on our mission.

Creating an environment where everyone feels safe and comfortable in bringing their authentic selves to work is both our pledge and our passion.

Ultimately, providing an accessible and inclusive workplace will allow the Tessitura community to thrive.

Equal Opportunity:

Tessitura is an equal opportunity employer and does not unlawfully discriminate against employees and applicants for employment based on race, color, sex, religion, national origin, citizenship status, age, genetic information, sexual orientation, creed, marital status, gender identity and expression, physical or mental disability of an otherwise qualified individual, membership or application for membership in a uniformed service, engaging in legally protected activity, or any other characteristic protected under applicable law. Tessitura also provides reasonable accommodations to applicants and employees in accordance with applicable law. Subject to its legitimate business requirements, Tessitura bases all personnel actions, such as recruitment, hiring, training, promotion, transfer, layoff, recall, compensation and benefits, discipline, termination, and educational, recreational, and social programs, solely on an individual’s qualifications, merit, and performance.

Gearbox, an Australian-owned software company, is transforming the way fleet and transport operators manage maintenance, compliance, and assets. Their intuitive, mobile-first fleet management platform is trusted by hundreds of transport businesses across Australia and beyond.

We're partnering with them to find a Customer Onboarding & Experience Specialist who understands the language of trucks, fleets, and compliance and someone who's not afraid to "talk shop" with drivers, mechanics, or fleet managers and can help customers get the most out of their software.

About the Role

You'll be the friendly, capable voice that new customers rely on to get started - guiding them through setup, onboarding, and best-use of the Gearbox system. You'll liaise closely with internal tech and product teams, spotting issues, sharing insights, and helping to shape continuous product improvement.

Your day-to-day will include:

• Onboarding new customers and setting up their systems
• Uploading and validating client data (yes, there's some Excel work involved)
• Taking client calls and troubleshooting common issues
• Escalating technical problems to the development team
• Helping create clear support resources and guides for clients
• Providing feedback that makes the platform even better

What We're Looking For

• 4+ years' experience in transport, fleet, or heavy vehicle operations
• Experience in customer onboarding, customer experience, or high-touch client service
• Ideally, NHVAS accreditation or strong compliance understanding
• Confident with Excel and data handling
• A calm, solutions-driven communicator who can manage multiple clients with ease
• Someone who enjoys helping others and improving systems

If you started out in reception, dispatch, or admin and worked your way up into a trusted customer-facing role, we'd love to hear from you.

Why You'll Love It

• Be part of a team that truly understands the transport industry
• Work with clients who value your industry knowledge
• Every day brings something new - onboarding, problem-solving, and helping businesses run smoother
• Contribute ideas that shape product innovation
• Join a growing Australian company with global reach

If you've got the transport background and the people skills to match, this is your chance to bring both together in a rewarding, client-facing software role.

Apply now or reach out to the Clicks IT Recruitment team for a confidential chat.

If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button.