Customer Contact Officer- 15 Positions Available
Chandler Macleod
Contract/Temp
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Location: Onsite in Port Macquarie
Hours from 15 to 38 per week - ability to flex
Pay rate $46.34 per hour +super
Location: Onsite in Port Macquarie
Hours from 15 to 38 per week - ability to flex
Pay rate $46.34 per hour +super
We're Hiring: Customer Contact Officer - 15 Positions Available
Join our client’s team as a Customer Contact Officer where you'll deliver high-quality customer service focused on system outages and network inquiries. This role is ideal for someone with contact centre experience, strong communication skills, and a safety-first mindset.
Key Responsibilities:
Join our client’s team as a Customer Contact Officer where you'll deliver high-quality customer service focused on system outages and network inquiries. This role is ideal for someone with contact centre experience, strong communication skills, and a safety-first mindset.
Key Responsibilities:
- Respond to outage and network inquiries with accurate, safety-focused advice
- Coordinate field staff deployment and support incident resolution
- Manage calls and maintain data integrity
- Contribute to service improvements and team development
- Certificate III in Customer Contact or equivalent experience
- Proven customer service experience
- Demonstrated experience in problem solving and negotiation skills when dealing with stakeholder enquiries and complaints
- Ability to work under pressure and in a team environment
- Initial 2 weeks of full-time (10 days) onsite training
- The ability to commit to hours ranging from 15 to 38 per week, with flexibility to scale up or down based on business needs
- Must successfully complete a National Police Check (NPC) prior to starting — we’ll manage and support the process for you