Customer Service Representative
Marcolin Pty Ltd
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We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team in the heart of North Sydney. In this role, you will report directly to the Country Manager, working in a vibrant and energetic environment that fosters growth and collaboration.
What you will do :
Organizing and managing the customer database for Australia.
Inserting, managing and monitoring orders & delivery process; supporting Sales Managers to ensure that commercial policies and sales agreements are respected.
Managing the whole logistic process flow, as interface with HQ Planning and Logistics and Customer Service itself.
Providing service and assistance to the assigned customers for any issues related to the commercial and after-sales flow, accounting included.
Supporting sales and marketing teams in daily activities, such as reports generation, data analysis, POP orders, etc.
Assisting in sales events and actively supporting the commercial session.
Manage sample set orders across the region, as well as in the showroom.
Do you have what it takes?
1-2 years of previous full-time working experience in Customer Service teams, active in a highly competitive, brand sensitive, service-oriented market.
Work experience in the field of Eyewear/fashion/luxury goods is an advantage.
Structured approach to business and sales, well organized and with proven track record of CRM within a consumer-focused environment.
Proficient computer skills (Office especially Excel, SAP knowledge is advantageous);
Strong communications, positive thinking, ability to listen, recognized team player;
Capable of working independently with the ability to manage multiple projects with tight deadlines simultaneously.
Must have unrestricted working rights in Australia
What is on the offer:
You will have the opportunity to grow as the business grows and be involved in that growth journey planning.
Competitive compensation package
Prime location in North Sydney
Employee discounts on products