Monash Connect Student Services Officer
Slade Group
Contract/Temp
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Join a fun, supportive, passionate and high-performing organisation
Strong experience in customer service or contact centres is required
On-site, 5 days per week, 3 to 6 month assignment, located in Caulfield
Join a fun, supportive, passionate and high-performing organisation
Strong experience in customer service or contact centres is required
On-site, 5 days per week, 3 to 6 month assignment, located in Caulfield
Be part of the great student service team at Monash University, Caulfield campus!
Are you passionate about providing excellent customer service? We’re looking for a motivated and customer-focused Student Services Officer to join this vibrant team!
This is your opportunity to work in a dynamic, multi-channel environment, supporting students, staff, and the Monash community through phone, email and face-to-face interactions.
If you are the right person for the role, you’ll:
Are you passionate about providing excellent customer service? We’re looking for a motivated and customer-focused Student Services Officer to join this vibrant team!
This is your opportunity to work in a dynamic, multi-channel environment, supporting students, staff, and the Monash community through phone, email and face-to-face interactions.
If you are the right person for the role, you’ll:
- Be the first point of contact for a wide range of enquiries from students, staff, and the public.
- Deliver expert advice and high-quality support via phone, email, and some face-to-face
- Maintain high service standards, ensuring privacy, confidentiality, and timely issue resolution.
- Maintain and update records and data to ensure smooth operations.
- Collaborate closely with your team members to ensure excellent service delivery.
- Contribute fresh ideas and feedback to help us constantly improve.
- Stay updated and ready to share the latest information with customers and colleagues.
- Available to work onsite, 5 days per week for a minimum period of 3 to 6 months
- Friendly and professional
- A team player who thrives in a fast-paced, busy environment.
- A clear and confident communicator who enjoys interacting with a diverse community
- A natural problem solver who is resilient and remains calm under pressure
- Someone who shows initiative
- Someone who shows great attention to detail
- Able to research solutions, and are you confident to learn?
- Experience in a customer-facing or contact centre environment.
- Advanced verbal and written skills
- Strong organisational skills with the ability to manage multiple priorities and meet deadlines.
- High levels of computer literacy and confidence to learn systems such as Microsoft Office, Salesforce, Genesys, Slack and other in-house systems
- A current Employee (paid) Working with Children Check (or willingness to obtain one).
- A passion to meet service KPIs and offer exceptional customer experiences