Join Goodstart as a Customer Support Partner and play a key role in delivering exceptional service to our centre network.

You'll be the first point of contact for system and operational inquiries, providing timely, high-quality support while helping centre teams build capability and confidence to deliver great outcomes for children.

Role: Customer Care Specialist (XapCare Partner)

Location: Murarrie, QLD (Turrbal and Yuggera peoples)

Employment Type: Permanent Full-time

Do you take pride in delivering exceptional customer service?

Are you seeking a Monday to Friday role that supports work/life balance?

Do you thrive in a dynamic, fast-paced environment?

Your Impact:

As a customer care specialist, you will play a pivotal role in solving day to day challenges and empowering our centre teams to focus on what matters most - supporting children and families.

You'll be the first point of contact for internal childcare management enquiries, using your natural technology problem solving skills to provide timely and effective solutions. At Goodstart we call this a XapCare Partner, forming part of our dedicated Xap system support team

Bring your energy, curiosity and commitment to great service, and make a real difference every day!

You will:

• Be customer focused with a friendly, inquisitive demeanour
• Have exceptional written and oral communication skills with adaptability
• Be able to manage multiple systems and excel in a high- paced, high-volume environment
• Be highly organised with attention to detail and a great work ethic
• Be tech savvy with a willingness to learn and grow your knowledge
• Have a passion for investigation and solving problems
• Have intermediate Microsoft Suite experience including Excel, Word, and Teams
• Liaise with internal teams to ensure accurate and timely processing of requests
• Be a team player with the ability to work autonomously when required
• Hold a QLD Blue card or be willing to obtain
• Reside in South East Queensland and have access to reliable transport

Even better if you:

• Have knowledge of Xap or other childcare management system
• Have knowledge of the child care subsidy (CCS)
• Have understanding or awareness of the Inclusion Support Program (ISP)
• Have previous experience in customer care, retail, hospitality or call centre roles

What Goodstart can offer you:

• Hybrid work arrangements giving you more work/life balance across a Monday to Friday roster - No weekends or late nights!
• Full training across our systems and platforms
• Excellent team culture based on collaboration and support
• The chance to make a real difference in the lives of our centre teams
• Personal and career growth opportunities with a strong emphasis on individual development
• Access to discounted childcare (up to 15%)
• Discounted health care and access to employee wellbeing program with BUPA
• Exclusive discounts on travel, gym memberships, Apple and Dell products, and more.
• Free annual flu shot (optional)
• Option to purchase extra leave for even greater work life balance
• Not-For-Profit Salary Packaging benefits which reduce your taxable income to increase take home pay
• First Nations Support and Cultural Leave
• Work for a company that has an aspiration to be globally recognised for early years practice and learning outcomes

How to apply

Click ‘Apply Now' and submit your application.

We review applications as they are submitted. We encourage you to submit your application as soon as possible for your best chance to progress to the next stage of the process.

Have a question? Contact our Talent Acquisition Team via emailrecruitment@goodstart.org.au

At Goodstart we are deeply committed to Reconciliation and encourage Aboriginal and/or Torres Strait Islander people to apply. For further information and support email deadlycareers@goodstart.org.au

If you are a placement agency or external recruiter, please refrain from submitting resumes to Goodstart unless you have a signed staffing agency agreement with us. Goodstart will not be responsible for or pay any placement fees for candidates submitted by agencies that are not approved suppliers. Any resumes received from agencies or external recruiters without an agreement will be reviewed by Goodstart and may be shared with our internal recruiting team for their reference.

Supporting our people and protecting our children

We're an equal opportunity employer that is proud of our inclusive and diverse work environment. We know that Goodstarters from diverse cultures, backgrounds and experiences strengthen our teams and help us grow. We're also deeply committed to Reconciliation and creating an environment where Aboriginal and Torres Strait Islander People feel a strong sense of belonging and connection.

Safety is our priority and we will take any action necessary to ensure that all children can feel safe and be safe, and are safeguarded from abuse, neglect and harm. As a Child Safe Organisation, all of our candidates must have or obtain a valid working with children check.

• Act as the first point of contact for onboarding queries from clients and workers
• Coordinate documentation, contracts and visa/work rights checks
• Maintain data accuracy across multiple systems and ensure compliance with internal processes
• Liaise with payroll and invoicing teams to ensure smooth service delivery
• Respond to queries and escalations in a timely manner
• Support HR related processes such as timesheet reviews, performance management and health & safety

• Experience in an onboarding, recruitment, HR, contractor management or high volume customer service role
• Excellent communication and organisational skills
• Professional and vibrant personality, happy to be on the phone
• Strong attention to detail and a proactive attitude
• Confident using Microsoft Office and CRM systems

• Work with a global business in workforce solutions, with potential for a permanent role
• Supportive, professional environment in a prime CBD location
• Hybrid working potential after onboarding period
• Great hourly rate and immediate start

Looking for a job that allows you to combine your skills and passion with meaningful purpose? Read ahead!

Come and join Australia's most innovative and dynamic home health organisation!

Hi there, we're Five Good Friends, and we're an approved aged care and registered NDIS service provider. We help our clients live vibrantly in their own homes by wrapping a support team around them and their families. Our software gently coordinates in the background so support teams can do their best work and our clients get exceptional outcomes.

The way we interact with potential clients, we call them members, from the moment of first contact sets the scene for the experience they will enjoy when they join Five Good Friends. As such, we are expanding our team of outbound care advisors to ensure every customer has the same great experience from day one.

About the role

You'll be working as an Outbound Sales Representative / Care Advisor in our Customer Experience Team.

We are currently recruiting for roles based in Perth, working the 10.00am – 6.00pm shift (local Perth time) to ensure we provide the best possible coverage for our potential members and their families.

Your main responsibility will be to triage and provide potential members and their families, with the information, guidance and support they need. This role goes beyond traditional sales; it’s about building authentic connections, understanding potential member challenges and helping to make the decision of choosing a home care provider an easy one for them, to choose Five Good Friends as their service provider.

You will do this by:

• Managing a Pipeline of leads in PipeDrive, our CRM

• Conducting a high volume of outbound calls in response to warm incoming leads and marketing campaigns

• Make proactive outbound calls to drive business growth

• Triage and qualify these leads; gaining an in depth understanding and appreciation of their situation 

• Providing guidance and offering solutions according to their specific needs

• Management and triage of shared team emails, chats and social media channels
   

Do you have what it takes?

• You are experienced in sales, preferably in an outbound/inbound call environment.

• A working knowledge of the Aged Care and/or Disability sectors is a plus but not essential.

• Keeping people healthy and happy in the homes they love sounds interesting to you.  You want to learn what will make a difference to the quality of our members' lives and would love to be part of that. 

• You keep sight of the bigger picture, always working toward it and helping others see it too. 

• You believe it takes a team to achieve results and love to work collaboratively within and across them. 

• You are reflective and if things go wrong, or miss the mark, you lean into it to learn and improve for next time.  You love solving problems and finding innovative solutions.

• You appreciate the detail and importance of timelines and deadlines and are highly organised to manage multiple conflicting priorities. 

• You understand the benefit feedback plays in shaping great culture and strive to uphold the values of the company.

• You'll be working with vulnerable people, so we require you to complete a National Police Check and the NDIS Worker Orientation and you must have the right to work in Australia.
   

What's in it for you?

The way we work and the perks we offer are designed to help you live a fulfilling life.  The work we do is meaningful, and the problems we solve are interesting. 

• A competitive salary package that will recognise your skills and experience.

• This role is fully remote and based in Perth, giving you the flexibility to work from home every day. At the same time, we believe connection matters — you’ll join regular virtual team huddles and travel a few times each year for team and business get-togethers. It’s the best of both worlds: the flexibility of remote work with the energy and collaboration of an engaged team.

• Annual $500 health and well-being allowance to spend on anything contributing to your health and well-being away from work. 

• On top of the standard 4 weeks of annual leave, after your second year, you will accumulate an additional day of annual leave each year you are with us. You will also have access to our Pandemic Leave policy and have the chance to purchase additional annual leave.  

• Access to our employee assistance program, where you can receive free confidential and professional counselling. 

• Parental leave benefits –All caregivers who are eligible for the government’s paid parental leave scheme will receive top-up wage payments. Additionally, primary caregivers will receive top-up superannuation payments for their first year of unpaid parental leave.

• One free Five Good Friends membership plan, which covers the Care Management fees. This can be used for a loved one who is supported by Five Good Friends. This could be worth more than $7000/yr. 

• Working for a company that has an employee engagement score that is 17% higher than the industry average, and 7% higher than the top 25% industry average (we are actually a great place to work).

• And… after 5 years of continuous service, you will receive a trip to Okinawa, Japan - the community that inspired the creation of Five Good Friends. Costs of your return economy airfare, 5 nights in hotel accommodation and airport transfers will be paid. 
   

Find out more about Five Good Friends here:
https://www.fivegoodfriends.com.au/corporate/about-us

How to Apply

If this role sounds like you, please click on the apply button and follow the prompts. We will get in touch if you are shortlisted for this opportunity. Please include your CV and a cover letter in your application, telling us a bit about yourself and your suitability for this role within our organisation.

Please, no external agencies or recruiters.

Appointment Setter & Customer Care – Photography Studio

IMPORTANT
📍 This role is not remote – based on-site at our Gold Coast studio
🕘 Casual: Monday to Friday, 9 am – 1 pm

Are you a confident communicator with a natural flair for connection? Do you thrive on the phone and love the satisfaction of booking in amazing clients? We want you to join our boudoir photography studio!

We’re a small family business looking for a motivated, organised and energetic team member to help with telemarketing, admin, and customer service.

As our Customer Service & Appointment Setter, you’ll play a key part in helping women step into a life-changing experience. You’ll be calling leads, connecting with potential clients, and helping them feel excited and confident to book their empowering boudoir shoot.

• Outbound calls to warm leads

• Qualify prospects through friendly, thoughtful conversation

• Schedule appointments and follow up to confirm attendance

• Build strong rapport and provide incredible customer care

• Maintain accurate records of calls and bookings

• Achieve KPIs

• Support general admin tasks as needed

• Previous telesales or customer service experience

• A proven ability to meet and exceed targets

• Confidence to turn a “maybe” into a “YES!”

• A warm, friendly, and professional phone manner

• Strong interpersonal and communication skills

• A results-driven attitude and love for helping people

• Excellent time management and attention to detail

• Solid written and spoken English

• Strong computer and typing skills

• Quick learner

✅ Reliable and self-motivated
✅ Positive and proactive mindset
✅ Comfortable working independently but also as part of a small team
✅ Passionate about helping women feel empowered

Apply today and tell us why you’d be perfect for this role.

Master Builders Insurance Brokers (MBIB) is a national insurance broker specialising in the building and construction industries. 

We are seeking a customer focussed professional to join our Client Services team. This is a full time role based in our Melbourne office and reporting through to the Client Services Team Leader.

What you will be doing:

• Triage inbound phone calls and emails as the first point of contact for clients,
• Deliver an exceptional client experience through effective and efficient management of phone and email queries,
• Undertake administrative tasks to support operational areas across the business, Developing and maintaining relationships with internal colleagues and stakeholders,
• Participate in development opportunities to advance your career!

ABOUT THE ROLE

We’re looking for a proactive and organised Administrator to join our team. This role plays a key part in supporting our Service and Parts Teams. You’ll be the go-to person for coordinating service jobs, managing admin tasks, and keeping things running like a well-oiled machine. If you thrive in a fast-paced environment and love being at the heart of a busy workshop, this is your chance to contribute to a business that values innovation, excellence, and strong partnerships.

KEY RESPONSIBILITIES

• Administrative Support: Perform data entry, manage documents, coordinate shared inbox, & provide customer service to internal & external stakeholders.

• Cross-functional Departmental Support: Assist the administration team with billing, purchase orders & work order processing to support daily operational needs.

• Service Coordination Support: Perform work order management function, maintain compliance documentation for assets.

• Team Collaboration: Manage your workflow effectively, contribute to an evolving team environment & uphold company values; provide leave coverage to sister-company (Volentix) when required.

• Health & Safety Compliance: Promote a safe working environment by following company policies & escalating issues when necessary.
  

WHAT YOU’LL BRING

• 3–5 years’ experience in a similar administrative role

• Proficiency in Microsoft 365 & Xero

• Experience with job or fleet management software (desirable)

• Strong organisational & communication skills

• Ability to build rapport with internal & external stakeholders

• Capable of working independently & collaboratively

• Current driver’s license
  

WHY JOIN US?

At SMH Equipment - we’re respectful, honest & transparent in our actions; we succeed by working together. We build meaningful connections with colleagues, clients & business partners. We’re rigorous in protecting excellence, always striving to improve & won’t be beaten. We embrace innovation & thrive in an evolving landscape. Our WIN/WIN approach means we’re committed to outcomes that benefit everyone.

TO APPLY/ENQUIRIES: Apply via Seek

We are looking for the successful candidate to join our team as soon as possible. Applications close Monday 3 November (COB). All applications are treated as Private and Confidential.

Other positions currently available within our team:

• Diesel Fitter (Mount Isa based)

• Junior Storeperson (Mount Isa based)

• Provide professional reception and front-desk service, greeting visitors and responding to phone and email enquiries
• Monitor and manage a safety alert system used by outreach staff
• Assist with basic accounting and administrative tasks, such as data entry and invoice processing
• Maintain office supplies, systems, and general administrative processes
• Support staff with ad hoc administrative and operational needs
• Contribute to a welcoming, inclusive, and safe environment for all clients and visitors

• Minimum 2 years’ experience in an admin or reception role (community, not-for-profit, or social services experience highly regarded)
• Strong interpersonal and communication skills, with a professional and compassionate manner
• Good proficiency with Microsoft Office Suite and general IT systems
• High attention to detail, reliability, and organisational ability
• Capacity to manage sensitive information with discretion and integrity

Your new company

• Answering incoming calls with professionalism and warmth, and directing them appropriately
  
• Greeting clients and visitors with a friendly and polished demeanour
  
• Scheduling appointments and managing meeting room bookings
  
• Preparing refreshments for clients and staff - barista experience is a bonus!
  
• Collecting mail from the Sunshine Plaza PO Box and dispatching ATO correspondence via SmartDocs
  
• Preparing and sending Company Compliance documents using CAS360
  
• Scanning, filing, and general administrative support
  
• Maintaining the coffee machine, unpacking the dishwasher, and ensuring coffee cups are collected and cleaned
  
• Invoicing in XeroBlue
  
• Ensuring reception, meeting rooms, and general office areas are tidy, organised, and welcoming at all times
  

• A supportive and friendly team environment
  
• A varied and engaging role where no two mornings are the same
  
• The chance to build experience with reputable systems and processes
  
• A great work-life balance with afternoons free
  

• Coordinate travel and accommodation for the nutrition team
• Manage purchasing tasks: source suppliers, raise purchase orders, order and receipt stock
• Support accurate and timely reporting to the National Indigenous Australians Agency
• Monitor weekly store compliance with ALPA’s Health and Nutrition Strategy
• Review and approve time sheets for remote Nutrition Workforce staff
• Prepare meeting materials and provide admin support for team meetings
• Track and manage training resources and materials, including version control
• Assist in creating engaging presentations, newsletters, social media posts, and website updates
• Identify and implement improvements to admin processes
• Champion ALPA values and uphold workplace health and safety standards

• Strong Microsoft Office skills and experience with Canva or Adobe Illustrator
• Proven background in admin or program support
• Excellent communication skills across diverse audiences
• A collaborative mindset with the ability to work independently
• Sharp attention to detail and the ability to juggle multiple priorities
• Confident written and verbal communication, adaptable to all backgrounds

• Salary sacrificing
• Relocation assistance
• 5 weeks annual leave + 17.5% leave loading
• Opportunity to make a positive impact in remote First Nations communities