Drake is happy to be working with one of Australia's first, largest and leading provider of NDIS plan management services. Their approach is centred to reflect their core values… kindness, inclusivity, and innovativeness.

They are constantly looking for Client Relations Consultant to join their growing team in Adelaide.

The Role:

Reporting to the Team Manager, and working as part of a dynamic team, this role is responsible for the provision of high-quality service to clients and Providers. your responsibilities will be:

• Answer incoming calls from Clients/Providers/Key support people and respond to their inquiries.
• Handle Client/Provider concerns with empathy and provide appropriate solutions to their concerns.
• Always maintain a high level of professionalism.
• Meet performance metrics such as productivity, average handle time, quality, and customer satisfaction.
• Attend training sessions and team meetings to enhance skills and knowledge.
• Process invoices and resolve cases in a timely manner with the intention of first touch resolution.

Qualifications, Skills & Experience:

• Should have NDIS Worker Check and Working with Children Check.
• Previous experience in a role where high levels of customer service have been provided.
• Previous administrative experience providing service that requires a high attention to detail.
• Strong communication skills both written and verbal.
• Proven ability to work collaboratively as part of a team.
• Proven ability to be flexible in the workplace to be able to meet changing demands.
• Intermediate level knowledge of Microsoft Office suite - Word, Excel & Outlook.

What's on offer:

A bright and modern office space in the Adelaide CBD. A hybrid office/work from home arrangement once probation has been passed. The potential for career progression within a national company. A vibrant and collaborative workplace culture.

Our Commitment to Diversity and Inclusion

At Drake, we are committed to fostering diversity, inclusion, and equity. While our journey is ongoing, our shared goal is to create an environment where every individual is respected and valued. We are a community that recognises the strength of diversity.

Right to Work

The above position is open only to applicants who have a current right to work in Australia. Applicants who do not have a current right to work In Australia will unfortunately not be considered and are respectfully asked not to apply.

Sales Team Leader – Join an Award-Winning Dental Group!

Location: South Perth | Full-Time | Onsite

Career Growth | Be Part of a Nationally Expanding Healthcare Brand

Do you have the drive to lead, motivate and grow a high-performing telesales team? Are you ready to take ownership of results and help scale a business transforming lives across Australia?

We’re My Implant Dentist – a fast-growing national brand making life-changing transformations for our patients. Now we’re looking for a dynamic Sales Leader to build and inspire our Perth-based telesales team.

• $ performance bonuses

• Work in our modern South Perth Call Centre

• Lead a high-energy, supportive team with strong company backing

• Career growth: help scale our sales team nationally

• Join a business that’s won awards and is transforming the healthcare space

• Lead from the front – making outbound and inbound sales calls to convert enquiries into appointments for our high-value dental treatments on site at our head quarters in South Perth. Show your team how it’s done with your own high performance on the phones.

• Coach, motivate and mentor a small and growing team telesales/appointment setters to consistently achieve KPIs and smash sales goals and build a culture of hunger, energy, and success.

• Monitor team performance using our CRM and develop strategies to improve conversion rates and streamline workflows.

• Identify opportunities to optimise scripts, processes, and campaigns to deliver results.

• Celebrate wins and foster a culture where excellence and resilience are rewarded.

• Work closely with management to refine scripts and processes for success

• Report on team results and identify growth opportunities

• Proven experience leading a high-performing outbound telesales team

• Strong track record in hitting and exceeding KPIs

• A natural motivator and coach with the ability to inspire others

• Thrive in a fast-paced, target-driven environment

• Hands-on leadership style—you love to lead from the front

• Comfortable with CRMs and data-driven sales processes and sales performance tracking

• Industry background in healthcare, fitness, real estate, or other high-value telesales is a bonus.

This is your chance to join a fast-scaling business and leave your mark as we grow our sales team across Australia.

Apply today and take the next step in your sales leadership career.

If you’re a proven sales performer ready to lead and inspire others, apply now to join a brand making a real impact.

For further information please email: Recruitment@myimplantdentist.com.au

Are you looking for a vibrant workplace that values your confidence, commitment to learn & grow, and strong work ethic?

This is the role for you!

We’re looking for a passionate Customer Service Specialist to join one of Australia’s fastest-growing gas and electricity retailers, as a Customer Service Specialist- Digital. The position is a permanent role within our Customer Care department.

Using Live Chat, email and social media you will be comfortable in providing a high level of customer service, no matter the channel. Our teams work side by side, paving way for a seamless collaboration to provide customers with a red-carpet experience.

While you look after our customers with exceptional customer service, we will look after you with opportunities to grow your skills, participation in process improvement and problem-solving activities, coupled with generous earning potential and employee benefits. We understand that our success relies on each team member’s commitment & contribution.

This role requires you to work on-site at our Ringwood office, conveniently suited to those living in the eastern suburbs. We value collaboration and believe in providing a supportive in-person work environment to foster creativity innovation and mentoring.

What you will need to succeed:

• Deliver a Red-Carpet service by addressing a diverse array of customer needs via email, chat and phone all while maintaining strict compliance with regulatory requirements and adhering to our quality assurance framework.
• Proactively contribute towards team and business process enhancements in alignment with GloBird's core values.
• Embody the core values of GloBird, consistently demonstrating We Care, We Act, and We Improve in all interactions with customers, colleagues, and other stakeholders.
• Going the extra mile to provide exceptional support to both the team and our valued customers.
• Strong communication skills, both written and verbal
• Above average typing speed and a natural ability to multi-task
• Strong analytical skills, attention to detail, and an acumen for problem solving.
• Previous customer service experience in a digital medium is preferred.

What's in it for you:

• Exceptional remuneration and bonus opportunities!
• Full on the job training and support
• If you are a candidate who shows initiative and wants to progress in your career, we will help you get there
• A friendly & supportive working environment
• Enjoy catered team meetings and company events, plus daily access to snacks to keep you fuelled.
• Free on-site car parking & walking distance to train station
• Enjoy immediate access to the Employee Assistance program, along with birthday leave, complimentary work anniversary dinner, and a range of additional staff benefits.

If this sounds like you and you have a can-do attitude, then a career in GloBird is for you! Submit your CV and a Cover Letter detailing why you would be right for the Energy Sales Specialist position.

Key Dates:

During the application process, candidates that are successful going through our first step will be required to undertake and complete an online assessment and will be contacted by our People, Culture and Communication team for phone screening.

If you are successful during the initial selection process, you will be invited to one of our GloBird Discovery sessions. Our Discovery sessions will be held in late October, early November 2025. Please note you must be available for these Discovery session dates to be part of the recruitment process (Discovery sessions will be completed in person).

About GloBird Energy:

GloBird Energy is on a mission to revolutionise the energy industry, striving for a brighter future for both customers and the environment. Our reputation is built on offering flexible products, competitive prices, and delivering a red-carpet experience for our customers.

Our vibrant team is passionate about providing experiences that our customers rave about, as demonstrated by our impressive 4.8-star Google review rating. We continually innovate to boost our efficiency, and use our shared values of We Care, We Act, and We Improve create an exciting work environment and an employee retention rate we’re proud of.

Located in the heart of Melbourne's eastern suburbs (Ringwood), we offer easy accessibility via public transport, coupled with convenient onsite parking and regular social activities to foster a vibrant work environment.

If you're eager about advancing your career with growth opportunities, putting your innovative ideas and approach to work within a dynamic customer service environment, GloBird Energy Welcomes You.

Financial stress can hit anyone – and when it does, the right kind of support matters. That’s where DebtManagers comes in. We aren't your usual collections agency. We pride ourselves on being compassionate, ethical, and focused on solutions. With fairness and respect at the heart of everything we do, we work directly with customers to guide them toward financial freedom – one step at a time.  

About the role 

We’re looking for a motivated and empathetic Field Agent to join our Brisbane based team.

You’ll be on the front-line helping customers get back on track by working with them to create realistic repayment plans. You’ll be working independently out on the road, visiting customers at their homes all the while being supported by a close-knit team.  

What you’ll be doing 

• Visiting customers at their homes to discuss and set up sustainable repayment plans .

• Building a rapport with a wide range of customers – even in tough conversations.  

• Monitoring repayment plans and following up when payments stop or default.

• Making sure all the records and systems are kept in line with our Code of Conduct.

What you’ll bring 

We’re looking for someone who is: 

• Self-driven, hardworking and motivated 

• Available to work around 47 hours per week, so flexibility and reliability are key. 

• Empathetic and compassionate but resilient under pressure. 

• Skilled at building rapport quickly with a wide range of people.

• Solutions-oriented with sound judgement and “street smarts” 

• Able to work independently and comfortable with change. 

• A strong negotiator with high integrity and discretion. 

Requirements 

• Full, clean Australian driver’s licence.

• Ability to travel nationally one week out of every 4 weeks.

• Clean criminal history.

• Basic technology skills.

Why you’ll love working with us 

• Competitive salary plus bonus opportunities 

• Opportunities for career progression 

• Fast-paced and fun work environment 

• Plenty of support and training 

• Opportunity to genuinely help people while building your career 

If you would like further details about the role before applying, please email me at gmcintosh@debtmanagers.com

We have an excellent opportunity for a Customer Service Consultant to join our team on a permanent full-time basis in Brisbane.

In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager where you will provide phone and email customer service, sales, and support.

The core responsibilities in this role include:

• Receiving inbound calls and email enquiries from domestic customers
• Proactively making outbound calls to our existing customers to promote our products and services
• Resolving customer queries quickly and accurately
• Scheduling appointments for residential customers
• Converting incoming enquiries into sales opportunities
• Liaising with your fellow colleagues
• Meeting calls and internal sales targets
• Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance.

Requirements

• Experience working in customer service or call centre environments (essential)
• Demonstrated experience in phone sales and converting inquiries into sales
• Capable of working with multiple database systems and email programs with experience in Word and spread-sheet packages desirable
• Proficient with communicating verbally and electronically
• Able to work calmly under pressure while multi-tasking
• Proven problem-solving skills
• Ability to focus on delivering a 'wow' experience to customers
• Ability to work in a team environment to support fellow colleagues
• Professional, reliable, and punctual.
• Accurately enter data into systems
  

As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.

Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business that employs some 36,000 colleagues across 66 countries - and offers a wide range of learning and development programs for colleagues to enhance their skills.

• We’re open to candidates from NSW, Victoria, Queensland, SA

• Opportunity to work with one of Australia's largest general insurers 

• Flexible hybrid WFH opportunity

About Hollard 

Hollard Insurance is part of the Hollard Group of Companies and a top 5 General Insurer in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, bicycle and pet, in proud partnership with some of Australia's biggest consumer brands and broker businesses. As an independent and privately owned company, we believe we can go further together – for our people, customers, communities and partners – through an innovative approach to providing insurance. 

Our state-of-the-art facilities in North Sydney reflect our commitment to providing innovative workspaces that support hybrid and remote work. 

About the Role 

​Reporting to the Dispute Resolution Manager, Open IDR/EDR, the purpose of the role is to resolve complaints and deliver a positive customer outcome whilst meeting regulatory obligations. 

Key Responsibilities include (but not limited to):

• Manage customer complaints that have been escalated after our frontline have tried to resolve in a timely, professional and efficient manner. 

• Investigate complaints that arise from internal/external referrals updating all stakeholders on the status. 

• Protecting our reputation and that of our various brands/partners. 

• Be the lead communications specialist in managing inbound and outbound communications with Customers and internal and external stakeholders. 

• Maintain a detailed understanding of associated systems, processes, and procedures, and upskill the claims teams across these as required. 

• Keeping tight reporting to ensure no customer falls through the gaps and sharing with management. 

• Provide feedback, where appropriate, that could prevent or mitigate future complaints. 

About You 

• Strong technical insurance and policy interpretation skills, as well as solid knowledge of retail general insurance systems, processes and procedures. 

• Considerable experience in complaints handling. 

• Strong knowledge of Claims and Service discipline, practices and products. 

• Ability to interpret company policies, guidelines and procedures. 

• Excellent negotiation and conflict management skills. 

• Excellent customer service-related communication skills both verbal and written.  

Working at Hollard 

At Hollard, you’ll discover an environment where you can truly make an impact. We offer the best of both worlds – the opportunity, agility and creativity of a company growing with scale, alongside a focus on becoming a catalyst for enduring, positive, social change. 

We’re a tight-knit team, where authentic voices and unique perspectives matter. We work supportively, collaboratively and inclusively to help shape our future and create shared value for our communities. 

Hollard proudly promotes flexible work including remote work, non-traditional work patterns, and work-family balance. We’re also unapologetically committed to creating a workplace that values your diversity with a true sense of inclusion.  We actively seek to hire for your different lived experiences, including as it relates to disability, ethnicity, faith, Aboriginal and Torres Strait Islander Peoples, gender diversity, sexual orientation, age, neurodiversity. 

We’re building something special. Working closely with our industry partners to reshape insurance for the better, we’re people changing insurance. 

Please note:  

Even if you don’t meet all our selection criteria, we encourage you to apply.  

A full background check will be completed on the successful applicant. 

We will not require any support from Recruitment Agencies and kindly request that no unsolicited resumes are sent to Hollard in relation to this role or others. Only direct applications will be considered. 

Visit the Hollard careers page to learn about how Hollard will collect, store and handle your personal information.  

Do you have a passion for helping people? Are you a tech-savvy, empathetic communicator with experience in managing high-risk and complex vulnerable customer cases?

Randstad is seeking multiple specialist care lead consultants to join a dynamic team with a vibrant national client, located in Melbourne Docklands! This is your chance to build a lasting career with comprehensive training.

Skills and Experience Required:

• Demonstrable experience in managing high-risk and complex vulnerable customer cases within a professional setting.
• Resilience and Composure: A proven ability to work under pressure and efficiently manage competing, complex priorities without sacrificing quality or service standards.
• Empathy and Communication: The ability to couple technical clarity with a genuine degree of empathy, ensuring customers feel heard and valued, even when distressed.
• A tech-savvy approach to problem-solving and case management.
• A trusted and collaborative team member focused on building positive internal relationships.

Location and Roster:

This is a full-time, head office-based role in Docklands, Melbourne.

One day work from home once training is complete.

This role involves a rotating 7 day, Monday to Sunday, 24/7 shift roster across the below shift hours:

• 8am - 4pm
• 10am - 6pm
• 12pm - 8pm
• Evening Shift: 3pm - 11pm
• Night Shift: 11pm - 7am

Key Responsibilities:

• Serve as the point person for crisis intervention, confidently employing de-escalation techniques and following critical protocols when handling customers expressing self-harm tendencies, ensuring they are safely and quickly connected with professional help.
• Actively handle and investigate complex complaints received internally or externally in a timely manner, ensuring resolutions meet business and customer needs.
• Liaise with key internal and external stakeholders to manage and coordinate complex cases.
• Apply exceptional written and verbal communication skills to quickly understand, articulate, and resolve the most intricate customer issues with precision and clarity.
• Use strong case investigation, influencing and resolution skills to negotiate with customers to overcome concerns to drive customer satisfaction and retention.

What we Offer:

• Base Salary of $99,770 + 10% on-target Annual Incentive (performance bonus scheme) + 12% Super.
• Inclusive paid parental leave, up to 14 weeks for the primary caregiver.
• Comprehensive training and the opportunity to build a lasting career.

Ready to take the next step in your career? Apply today!

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

About the Role

The Customer Feedback Officer is responsible for ensuring high quality customer service through the management of media threats, critical incidents and managing the resolution of customer complaints, within given timescales.

You will deliver a high standard of customer service to all customers whilst driving the resolution of customer complaints, adhering to strict WorkSafe guidelines.

Responsibilities

Your responsibilities will include:

• Providing a high standard of professional and personalised customer service for the Victorian Business Unit, with a view to minimise complaints received and improve service outcomes
• Registering and acknowledging all complaints received & ensuring they are resolved within agreed timeframes, ensuring the needs of the customer are considered by our people in every interaction we have with them
• Delivering high quality customer service towards all parties involved in the claims and premium management process within acceptable timeframes
• Listening to, and always understanding the customer point of view during the feedback and complaints process
• Reviewing and following up all critical incidents, ensuring they are managed within the critical incident guidelines and escalating where appropriate
• Actioning all media threats received, following up with relevant internal and external stakeholders to ensure risk is mitigated wherever possible
• Where appropriate, escalating identified root causes for complaints to our customer service team to assist in achieving improved customer satisfaction levels
• Providing reporting on complaint resolutions, media threats and critical incidents for management review

Qualifications

We’re interested in hearing from people who possess:

• Previous experience in complaints resolution
• Workers Compensation and/or Claims Management experience
• Exceptional customer service skills
• ASIST Trained, or willingness to undertake
• Certificate of personal Injury management or other Industry specific qualifications will be ideal

To apply

Be engaged with a high performing and agile team backed by a positive culture. If this sounds like your future career, then we want to hear from you today! Click on Apply for this Job.

To be considered for this opportunity you must have right to live and work in Australia when applying. Agency applicants will not be considered for this position.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

PERSOL is seeking a Customer Service Officer to join a busy reservations team within a NSW Government department. This is a temporary position commencing immediately and continuing through to 30 April 2026.

About the Role

This role is ideal for someone with strong customer service skills and experience in tourism or hospitality reservations. You'll be responsible for managing bookings and providing high-quality support across multiple systems and communication channels.

• Manage customer enquiries and booking processes across various tourism services
• Communicate with customers, internal teams, and third-party providers
• Ensure accuracy and consistency in data entry and booking details

Essential Skills & Experience

• Previous experience in customer service or administration within tourism or hospitality
• Strong written and verbal communication skills, with a focus on negotiation and customer care
• High attention to detail and commitment to data accuracy
• Proven ability to handle complaints and resolve issues calmly and effectively

This is a great opportunity to contribute to a meaningful sector while gaining valuable experience in a government setting. If you're available to start immediately and meet the criteria, we encourage you to apply today.