Patient Bookings Officer
I-MED Radiology Network
Apply Now
6 weeks training plus coaching in a friendly, team-focused environment
$29.85/hr + super, rising to $31.85/hr after 6 months of employment
Hybrid work options available after 3 months in the role
6 weeks training plus coaching in a friendly, team-focused environment
$29.85/hr + super, rising to $31.85/hr after 6 months of employment
Hybrid work options available after 3 months in the role
About the Role
Be the first point of contact for patients and referrers in our Mount Waverley National Contact Centre. Manage high-volume inbound calls (up to 80/day), guide customers with care and accuracy, and collaborate closely with team leaders and healthcare staff. Hybrid/work-from-home options available after 3 months.
Benefits
- Supported induction: 6 weeks training + ongoing support
- Hybrid & remote options: Late shifts fully remote after 3 months
- Free on-site parking and modern, spacious office with café
- Flexible hybrid work model for daytime shifts after 3 months
- Weekly leader check-ins and dedicated online support
- Career development and clear progression pathways
- Monthly team events, reward programs, and salary packaging
Duties
- Handle Inbound/outbound calls promptly and professionally
- Provide accurate information, schedule appointments and update records
- Handle patient and referrer enquiries with empathy
- Escalate complex issues to supervisors as needed
- Maintain service quality and meet daily KPIs
Skills & Experience
- Strong verbal communication and empathy
- Ability to handle a fast-paced, high-volume environment
- Detail-oriented with focus on quality and service KPIs
- Comfortable using computers and CRM software
- Enthusiastic learner; call centre experience not required
Culture
We offer a supportive team environment and ongoing training to help you grow. With regular catch-ups, fun team events, and a positive, inclusive atmosphere, you'll always feel connected and valued.
Recruitment Process
- Complete an online Vervoe skills assessment simulating real tasks
- Successful candidates invited to in-person interview
- Interview date: Tuesday, 21st October 2025 at Mount Waverley office
Click APPLY or contact Kara Steele on kara.steele@i-med.com.au for a confidential discussion.