Melbourne CBD | Full-time | Be part of a supportive, people-focused team 

Are you someone who loves helping others, enjoys learning new things, and takes pride in getting the details right? This could be your next great career step. 

Our customer is an established and growing organisation based in the Melbourne CBD, known for its friendly, collaborative culture and strong commitment to customer care. They’re looking for someone who’s eager to learn and ready to grow into a career in customer service and coordination. You don’t need years of experience, just the right attitude, curiosity, and willingness to roll up your sleeves!

As a Customer Care Support Coordinator, you’ll play a vital role in supporting customers throughout their journey, from onboarding and installation through to ongoing support. You’ll be the friendly first point of contact for customers, helping to ensure everything runs smoothly and efficiently. 

Every day will be different. You’ll be: 

• Taking calls and helping customers with questions or requests 

• Supporting system onboarding and coordinating installations 

• Managing orders for consumables and following up to make sure customers have what they need 

• Building relationships with customers and ensuring they feel supported every step of the way 

 You’ll be part of a team that works closely together, shares knowledge, and genuinely cares about doing great work. 

You might be someone who’s worked in hospitality, retail, administration, or a similar customer-facing role, or perhaps you’re looking to step into an office-based role for the first time. What matters most is your attitude and approach. 

You’ll bring: 

• A friendly, professional, and customer-focused attitude 

• Strong communication and organisation skills 

• A willingness to learn and ask questions 

• The ability to juggle multiple things without losing your smile 

• An eye for detail and pride in doing things well 

Full training and support will be provided. You’ll be encouraged to grow, develop your skills, and be part of a company that values initiative and teamwork. 

• Supportive and welcoming team culture 

• Convenient CBD office location, close to public transport and cafes 

• Full training provided, no prior industry experience required 

• Opportunity to build a long-term career in customer care and coordination 

• Be part of a business that genuinely values people and service excellence 

If you’re ready to start a new chapter in your career, where you’ll be supported, trusted, and encouraged to be your best, we’d love to hear from you.

• Own the full membership lifecycle: onboarding, renewals, retention, and reporting
• Develop and implement strategies to drive engagement and value across all career stages
• Monitor and report on membership KPIs, satisfaction, and cancellation trends
• Build strong relationships with members, committees, and stakeholders
• Drive continuous improvement of services, communications, and support

• Contribute to major events, including a national congress and regional meetings
• Attend occasional in-person events (evenings/weekends, approx. 3–4 per year)
• Assist in collating feedback and insights to inform future programs

• A proactive, confident, and member-first customer service mindset
• Excellent communication skills, both written and verbal
• Strong time management and organisational capability
• High attention to detail and problem-solving instincts
• Experience with membership or CRM systems (iMIS ideal, not essential)
• Experience in associations, professional bodies, or healthcare preferred

• Purpose-led organisation supporting a valued professional group
• Join a close-knit, respectful and high-performing team
• Hybrid working (typically 1 day WFH once settled)
• High-trust culture and supportive leadership
• Opportunity to shape the role and improve member experience
• Involvement in national events and professional development initiatives

For over 60 years, Trilby Misso Lawyers have been highly regarded compensation lawyers. With a commitment to providing the highest level of client service coupled with expert legal skills, we are people who genuinely care about our client’s well-being and future prospects. We specialise in Motor Vehicle Accident, Workplace Accident, Away from Home injury and Institutional Abuse claims. With offices across South East QLD, we are rapidly growing our client base. 

About the Role

The Client Care team are responsible for handling enquiries from multiple sources, managing inbound and outbound calls as well as email and online responses, quickly identifying enquiries that could become viable open matters. As a Client Care Officer you are responsible for providing the highest level of client service during the enquiry process, ensuring potential clients are transferred to our Lawyers in a manner that minimises enquiry leakage to competitors and maximises client satisfaction. 

We approach every new enquiry with a focus on empathy and support. All of our clients have been injured in some way and when they make an enquiry with our Client Care team, our teams primary responsibility is to ensure each potential client feels heard and supported with clarity as to their next steps. 

You will also be responsible for maintaining timely and accurate statistical data and sending appropriate correspondence to enquiries that are not accepted. In addition, you will work with the lawyers and management team to provide feedback and insight into ongoing processes and strategy. 

The Client Care team is based in our Brisbane CBD office.

About You

We are interested in hearing from you if you:

• have a demonstrated ability to communicate proactively, clearly and confidently to a large range of individuals with a focus on empathy, understanding and support

• have a commitment to and enthusiasm for client service and delivery

• have a high level of attention to detail with the demonstrated ability to enter data and report on statistics

• possess flexibility and adaptability to manage changing work requirements and varying volumes of work

• have the ability to work in a team as well as autonomously

• are competent with Microsoft Office suite and have a knowledge of client management systems

• are highly organised, proactive and can meet deadlines

• have experience within a busy phone based reception role or customer service role with consumer clients

 Benefits

• Client service focussed law firm

• Competitive salary 

• Brisbane CBD office base

• Flexible working arrangements available after 6 months of training including work from home

• Supportive and driven team 

• Busy, rapidly growing law firm

• Ongoing professional development opportunities

• Regular in office events

• Mid year and end of year functions

Our team is growing due to our excellent reputation. If you would like to be a part of this growth, please apply now with your resume and cover letter. 

We are looking for a Internal Sales / Customer Service professional in a full time capacity here at our fun, vibrant office. This exciting role is at the centre of what our company is known for...the delivery of the best customer care in our industry.

As part of our Internal Sales / Customer Service team, you will be working alongside the best customer service talent in our industry. This vital role requires someone who is dedicated and has a minimum of 3 years of inbound sales or customer service experience under their belt. Although no electrical product experience is required, the successful candidate must have experience in previous roles where technical or detailed product information was learned, applied & communicated to customers.

Who are we?

• Fuseco is an established company (29 years) in the electrical industry that is experiencing sales growth.

• We are an importer and distributor with a focus on business-to-business sales.

• We source a complete range of fuse, power quality, and test equipment products from all over the world and supply them to our customers in the various electrical industries in Australia and New Zealand.

• We are a progressive, ambitious company that really values its people.

The role

• You will join a team that is involved in providing a high level of sales, customer service and relationship management to an existing customer base.

• The role is internal and includes answering customer enquiries, working with our technical people to come up with product solutions to fit customer requirements.

• Other duties include quoting, following up, projects, problem solving, sales activities, supporting our BDM's on all of our product ranges.

What you will need

• Excellent problem solving, communication and people skills

• Minimum 3 years of customer service experience

• A high level of attention to detail

• Be able to tolerate questionable humour

• Initiative, self motivation and a "whatever it takes" attitude

Here's what we will give you

• Generous remuneration package

• Group bonus depending on targets reached

• An abundance of training and support

Why do people enjoy working at Fuseco?

• Fuseco provides an environment that empowers its people to make an impact.

• We encourage ideas and involvement in making key decisions.

• We achieve success through a culture of team work and improvement.

• And...our people are great!

This is a great opportunity to join a market leader that should not be missed.

This position is based in our Melbourne (Cheltenham) office and reports to the Internal Sales Manager.

Salary: $70k - $80k (depending on experience) + Company Bonus + Superannuation

Note: To be eligible to apply for this position you must have an appropriate Australian or New Zealand work visa. 

As part of our team for Compulsory Third Party (CTP), you'll be providing exceptional service to our New South Wales (NSW) customers, helping them navigate the world of CTP insurance. On any given day, you could find yourself selling policies, making amendments, cancelling policies, and fielding general questions about CTP insurance. The role offers a dynamic environment where you can continuously develop your skills, solve problems, and contribute to both individual and skillset success.

About The Role

• Full-time and onsite, Monday to Friday role
• No insurance experience required as full training provided
• Customer-focused role addressing queries related to CTP insurance
• Tailored to service our New South Wales customers
• Selling policies, making amendments, cancelling policies
• Actively listening to customer needs, identifying opportunities to add value
• Offer personalised insurance that perfectly fit the customer’s requirements
• Work towards sales and performance targets

About You

• Experience in sales or a strong desire to work in a sales-driven environment
• Passionate about providing an exceptional customer experience
• Excellent interpersonal communication skills and the ability to build rapport
• Adaptability and willingness to learn with a solutions-focused mindset
• Skilled at multitasking and time management
• Thrives in a collaborative and high-performing team environment

Don't tick every box? No worries!

We understand many skills are transferable, and with every Youi journey unique as you are, we encourage you to apply.

Why Youi?

One of the main differences we have over our competition is our awesome customer service. And that comes down to the kind of people we employ. We like great personalities, people not afraid to be themselves, and who believe that hard work should be well rewarded. Our team thrives on challenges, celebrates successes, and values collaboration.

Perks and Benefits

• Great work/life balance with set start/finish times
• 22 days annual leave, plus volunteer leave, and yearly salary reviews
• Career progression opportunities – we believe in promoting from within
• Paid induction training and ongoing career development
• An awesome work culture that encourages creativity and celebrates diversity
• Ideally located surrounded by numerous eatery and retail options 
• Free skin checks, flu jabs, and wealth mastery sessions
• Discounted insurance products
• Discounted gym memberships through Fitness Passport
• Onsite barber, brow bar, massage therapist, mobile mechanic and car detailing
• End of trip facilities
• Casual dress code

Ready?

Join our mission to revolutionise the insurance industry by putting the customer first. Apply now to be part of our growing success story!

As a Client Services Advisor, you'll be ensuring our customers get the exceptional service they deserve. Whether it's handling inquiries or managing policy updates, you'll be the face of our customer-centric approach. Plus, if you thrive in a sales-focused and reward driven environment, this role is perfect for you.

About The Role

• Onsite and full-time, based at our Sippy Downs office
• No insurance experience required as full paid training provided
• Answer general inquiries, amending existing policies, and setting up new ones
• Selling the advantages of our innovative products and services to customers
• Offer personalised insurance that perfectly fit the customer’s requirements
• Actively listen and tailor policies to meet customer needs
• Work towards sales and performance targets

About You

• Passion about delivering exceptional customer experiences
• Outstanding communication skills
• Drive to succeed in a sales-focused role
• Adaptability and eagerness to learn
• Confidence and a positive attitude

Don't tick every box? No problem.

We understand that many skills are transferrable, and your character, passion and dedication to excel, might be just when we're looking for!

Why Youi?

At Youi, we balance professionalism with a healthy dose of fun. We take our business seriously but not ourselves. We challenge the Australian insurance industry to provide a better experience for our customers, with our focus on Insurance for Individuals. One of the main differences we have over our competition is our exceptional customer service, which is a result of the kinds of people we employ.

Perks and Benefits

• Great work/life balance with set start/finish times
• 22 days annual leave, plus volunteer leave, and yearly salary reviews
• Career progression opportunities – we believe in promoting from within
• Paid induction training and ongoing career development
• An awesome work culture that encourages creativity and celebrates diversity
• Ideally located surrounded by numerous eatery and retail options 
• An award-winning reward and recognition program
• Discounted insurance products
• Discounted gym memberships through Fitness Passport
• Free skin checks, flu jabs, and wealth mastery sessions
• Onsite barber, brow bar, massage therapist, mobile mechanic, and car detailing
• End of trip facilities
• Casual dress code

Ready?

Apply now to join us and experience a workplace where we value awesome service through authenticity, diversity, and recognition.

Recoveries Specialist/ Collections Specialist

• Up to $95,000 + Super + Benefits | 2 days WFH flexibility | Free Parking On Site
• Renowned international organisation | Clear career path & development opportunities
• Excellent company culture | Supportive team and manager, no micro-managing!

Join this global giant where you are the expert and add value with process implementations as well as be rewarded with numerous benefits and opportunities.

THE CLIENT
This is an exciting opportunity for a Recoveries/Collections specialist to bring their expertise and shine in this newly created position. This role will suit someone who takes pride in their work and is ready to join a friendly team known for their excellent company culture and diverse working environment.

BENEFITS

• Work From HomeFlexibility - ability to work 2 days from home flexibly
• Free parking - easy to travel to in your own vehicle and free parking on door step
• Career Progression - clear career path and ability to take on more duties/step up
• Ongoing training and developing - upskilling to help you grow/ expand your knowledge
• Modern offices - break out areas, café for you to enjoy and relax during a lunch time
• Excellent culture- diverse and inclusive culture, gender equality, close knit family vibe
• Amazing benefits - annual bonuses/commission, health benefits, additional holiday leaves
• Regular celebrations - Cultural Days, Christmas parties, milestones, wellness days
• Great mentorship- managers will continue to support you and help you succeed in your career, more importantly, no micro-managing!

THE ROLE

• End to end management of recoveries
• Account/ portfolio management
• Payment negotiation and action
• Reporting and data management
• Liaising with internal and external stakeholders
• Be involved with process improvements

THE PERSON

• Relevant experience in a similar position
• Strong communication skills - negotiations
• Stakeholder relationship management
• Time management and organisational sklills
• High level of attention to details
• Resilience and results driven

If you have the skills required, please apply now, or contact Jannifer Liao at AccountAbility on 02 8296 5321 for further information

#SCR-jannifer-liao

• Greet and assist customers with service enquiries via phone, email, and in person
• Accurately record customer concerns and provide advice on products, equipment, and services
• Generate work orders and service quotes
• Liaise with schedulers, technicians, and supervisors to monitor job progress and provide updates to customers
• Process and invoice completed workshop jobs promptly, ensuring month-end processes are completed on time
• Prepare service reports and quotes for new jobs using Dynamics or similar systems
• Communicate additional repair needs and obtain customer approvals
• Maximise workshop sales of labour, parts, and consumables while ensuring parts availability
• Manage administration of warranty jobs, parts, and storage
• Promote additional services or products where appropriate

• Previous experience in customer service or administration within a technical or service-based environment
• Proficiency in ERP systems such as Dynamics (or similar)
• Strong customer service skills with a solutions-focused approach
• Ability to thrive in a fast-paced environment and manage multiple priorities
• Excellent communication skills with the ability to build rapport across internal and external stakeholders
• Flexible, adaptable, and team-oriented work ethic
• Technical knowledge of municipal vehicles or related equipment is highly desirable
• Experience working with a mobile workforce will be an advantage