For over 60 years, Trilby Misso Lawyers have been highly regarded compensation lawyers. With a commitment to providing the highest level of client service coupled with expert legal skills, we are people who genuinely care about our client’s well-being and future prospects. We specialise in Motor Vehicle Accident, Workplace Accident, Away from Home injury and Institutional Abuse claims. With offices across South East QLD, we are rapidly growing our client base. 

About the Role

The Client Care team are responsible for handling enquiries from multiple sources, managing inbound and outbound calls as well as email and online responses, quickly identifying enquiries that could become viable open matters. As a Client Care Officer you are responsible for providing the highest level of client service during the enquiry process, ensuring potential clients are transferred to our Lawyers in a manner that minimises enquiry leakage to competitors and maximises client satisfaction. 

We approach every new enquiry with a focus on empathy and support. All of our clients have been injured in some way and when they make an enquiry with our Client Care team, our teams primary responsibility is to ensure each potential client feels heard and supported with clarity as to their next steps. 

You will also be responsible for maintaining timely and accurate statistical data and sending appropriate correspondence to enquiries that are not accepted. In addition, you will work with the lawyers and management team to provide feedback and insight into ongoing processes and strategy. 

The Client Care team is based in our Brisbane CBD office.

About You

We are interested in hearing from you if you:

• have a demonstrated ability to communicate proactively, clearly and confidently to a large range of individuals with a focus on empathy, understanding and support

• have a commitment to and enthusiasm for client service and delivery

• have a high level of attention to detail with the demonstrated ability to enter data and report on statistics

• possess flexibility and adaptability to manage changing work requirements and varying volumes of work

• have the ability to work in a team as well as autonomously

• are competent with Microsoft Office suite and have a knowledge of client management systems

• are highly organised, proactive and can meet deadlines

• have experience within a busy phone based reception role or customer service role with consumer clients

 Benefits

• Client service focussed law firm

• Competitive salary 

• Brisbane CBD office base

• Flexible working arrangements available after 6 months of training including work from home

• Supportive and driven team 

• Busy, rapidly growing law firm

• Ongoing professional development opportunities

• Regular in office events

• Mid year and end of year functions

Our team is growing due to our excellent reputation. If you would like to be a part of this growth, please apply now with your resume and cover letter.