Join a respected, high-performing financial services organisation with a strong customer focus and commitment to responsible lending.

This is an excellent opportunity for a motivated Collections professional who thrives in an environment where teamwork, accountability, and customer care are valued as highly as achieving results.

About the role
You’ll be responsible for managing your own portfolio of accounts, taking ownership from first contact through to resolution.

Duties:

• Timely collection and maintenance of delinquent accounts

• Negotiate and monitor payment arrangements

• Identify hardship situations and apply appropriate solutions

• Handle customer enquiries and complaints with empathy and professionalism

• Maintain accurate records in line with policy, process, and compliance standards

Skills and Experience:

• Previous experience in collections within financial services or consumer lending

• Excellent communication and negotiation skills

• Strong attention to detail and ability to manage multiple priorities

• A proactive, team-oriented attitude with a focus on achieving outcomes

• Understanding of relevant legislation such as NCCP, Privacy Act, and ACCC guidelines

 Benefits

• Hybrid work options

• 6-monthly performance-based bonus

• Genuine career opportunities, career development and internal progression

• Modern offices with on-site parking and an inclusive workplace environment

• Training and compliance support to help you succeed in your role

This role suits someone who enjoys balancing commercial objectives with genuine care for customers, contributing to a positive and ethical collections culture.

For a confidential discussion, call Helen Kyriakou or Jimena Hurtado on 1300 833 383

Melbourne CBD | Full-time | Be part of a supportive, people-focused team 

Are you someone who loves helping others, enjoys learning new things, and takes pride in getting the details right? This could be your next great career step. 

Our customer is an established and growing organisation based in the Melbourne CBD, known for its friendly, collaborative culture and strong commitment to customer care. They’re looking for someone who’s eager to learn and ready to grow into a career in customer service and coordination. You don’t need years of experience, just the right attitude, curiosity, and willingness to roll up your sleeves!

As a Customer Care Support Coordinator, you’ll play a vital role in supporting customers throughout their journey, from onboarding and installation through to ongoing support. You’ll be the friendly first point of contact for customers, helping to ensure everything runs smoothly and efficiently. 

Every day will be different. You’ll be: 

• Taking calls and helping customers with questions or requests 

• Supporting system onboarding and coordinating installations 

• Managing orders for consumables and following up to make sure customers have what they need 

• Building relationships with customers and ensuring they feel supported every step of the way 

 You’ll be part of a team that works closely together, shares knowledge, and genuinely cares about doing great work. 

You might be someone who’s worked in hospitality, retail, administration, or a similar customer-facing role, or perhaps you’re looking to step into an office-based role for the first time. What matters most is your attitude and approach. 

You’ll bring: 

• A friendly, professional, and customer-focused attitude 

• Strong communication and organisation skills 

• A willingness to learn and ask questions 

• The ability to juggle multiple things without losing your smile 

• An eye for detail and pride in doing things well 

Full training and support will be provided. You’ll be encouraged to grow, develop your skills, and be part of a company that values initiative and teamwork. 

• Supportive and welcoming team culture 

• Convenient CBD office location, close to public transport and cafes 

• Full training provided, no prior industry experience required 

• Opportunity to build a long-term career in customer care and coordination 

• Be part of a business that genuinely values people and service excellence 

If you’re ready to start a new chapter in your career, where you’ll be supported, trusted, and encouraged to be your best, we’d love to hear from you.

We are looking for a Internal Sales / Customer Service professional in a full time capacity here at our fun, vibrant office. This exciting role is at the centre of what our company is known for...the delivery of the best customer care in our industry.

As part of our Internal Sales / Customer Service team, you will be working alongside the best customer service talent in our industry. This vital role requires someone who is dedicated and has a minimum of 3 years of inbound sales or customer service experience under their belt. Although no electrical product experience is required, the successful candidate must have experience in previous roles where technical or detailed product information was learned, applied & communicated to customers.

Who are we?

• Fuseco is an established company (29 years) in the electrical industry that is experiencing sales growth.

• We are an importer and distributor with a focus on business-to-business sales.

• We source a complete range of fuse, power quality, and test equipment products from all over the world and supply them to our customers in the various electrical industries in Australia and New Zealand.

• We are a progressive, ambitious company that really values its people.

The role

• You will join a team that is involved in providing a high level of sales, customer service and relationship management to an existing customer base.

• The role is internal and includes answering customer enquiries, working with our technical people to come up with product solutions to fit customer requirements.

• Other duties include quoting, following up, projects, problem solving, sales activities, supporting our BDM's on all of our product ranges.

What you will need

• Excellent problem solving, communication and people skills

• Minimum 3 years of customer service experience

• A high level of attention to detail

• Be able to tolerate questionable humour

• Initiative, self motivation and a "whatever it takes" attitude

Here's what we will give you

• Generous remuneration package

• Group bonus depending on targets reached

• An abundance of training and support

Why do people enjoy working at Fuseco?

• Fuseco provides an environment that empowers its people to make an impact.

• We encourage ideas and involvement in making key decisions.

• We achieve success through a culture of team work and improvement.

• And...our people are great!

This is a great opportunity to join a market leader that should not be missed.

This position is based in our Melbourne (Cheltenham) office and reports to the Internal Sales Manager.

Salary: $70k - $80k (depending on experience) + Company Bonus + Superannuation

Note: To be eligible to apply for this position you must have an appropriate Australian or New Zealand work visa. 

For over 60 years, Trilby Misso Lawyers have been highly regarded compensation lawyers. With a commitment to providing the highest level of client service coupled with expert legal skills, we are people who genuinely care about our client’s well-being and future prospects. We specialise in Motor Vehicle Accident, Workplace Accident, Away from Home injury and Institutional Abuse claims. With offices across South East QLD, we are rapidly growing our client base. 

About the Role

The Client Care team are responsible for handling enquiries from multiple sources, managing inbound and outbound calls as well as email and online responses, quickly identifying enquiries that could become viable open matters. As a Client Care Officer you are responsible for providing the highest level of client service during the enquiry process, ensuring potential clients are transferred to our Lawyers in a manner that minimises enquiry leakage to competitors and maximises client satisfaction. 

We approach every new enquiry with a focus on empathy and support. All of our clients have been injured in some way and when they make an enquiry with our Client Care team, our teams primary responsibility is to ensure each potential client feels heard and supported with clarity as to their next steps. 

You will also be responsible for maintaining timely and accurate statistical data and sending appropriate correspondence to enquiries that are not accepted. In addition, you will work with the lawyers and management team to provide feedback and insight into ongoing processes and strategy. 

The Client Care team is based in our Brisbane CBD office.

About You

We are interested in hearing from you if you:

• have a demonstrated ability to communicate proactively, clearly and confidently to a large range of individuals with a focus on empathy, understanding and support

• have a commitment to and enthusiasm for client service and delivery

• have a high level of attention to detail with the demonstrated ability to enter data and report on statistics

• possess flexibility and adaptability to manage changing work requirements and varying volumes of work

• have the ability to work in a team as well as autonomously

• are competent with Microsoft Office suite and have a knowledge of client management systems

• are highly organised, proactive and can meet deadlines

• have experience within a busy phone based reception role or customer service role with consumer clients

 Benefits

• Client service focussed law firm

• Competitive salary 

• Brisbane CBD office base

• Flexible working arrangements available after 6 months of training including work from home

• Supportive and driven team 

• Busy, rapidly growing law firm

• Ongoing professional development opportunities

• Regular in office events

• Mid year and end of year functions

Our team is growing due to our excellent reputation. If you would like to be a part of this growth, please apply now with your resume and cover letter. 

• Own the full membership lifecycle: onboarding, renewals, retention, and reporting
• Develop and implement strategies to drive engagement and value across all career stages
• Monitor and report on membership KPIs, satisfaction, and cancellation trends
• Build strong relationships with members, committees, and stakeholders
• Drive continuous improvement of services, communications, and support

• Contribute to major events, including a national congress and regional meetings
• Attend occasional in-person events (evenings/weekends, approx. 3–4 per year)
• Assist in collating feedback and insights to inform future programs

• A proactive, confident, and member-first customer service mindset
• Excellent communication skills, both written and verbal
• Strong time management and organisational capability
• High attention to detail and problem-solving instincts
• Experience with membership or CRM systems (iMIS ideal, not essential)
• Experience in associations, professional bodies, or healthcare preferred

• Purpose-led organisation supporting a valued professional group
• Join a close-knit, respectful and high-performing team
• Hybrid working (typically 1 day WFH once settled)
• High-trust culture and supportive leadership
• Opportunity to shape the role and improve member experience
• Involvement in national events and professional development initiatives

As a Client Services Advisor, you'll be ensuring our customers get the exceptional service they deserve. Whether it's handling inquiries or managing policy updates, you'll be the face of our customer-centric approach. Plus, if you thrive in a sales-focused and reward driven environment, this role is perfect for you.

About The Role

• Onsite and full-time, based at our Sippy Downs office
• No insurance experience required as full paid training provided
• Answer general inquiries, amending existing policies, and setting up new ones
• Selling the advantages of our innovative products and services to customers
• Offer personalised insurance that perfectly fit the customer’s requirements
• Actively listen and tailor policies to meet customer needs
• Work towards sales and performance targets

About You

• Passion about delivering exceptional customer experiences
• Outstanding communication skills
• Drive to succeed in a sales-focused role
• Adaptability and eagerness to learn
• Confidence and a positive attitude

Don't tick every box? No problem.

We understand that many skills are transferrable, and your character, passion and dedication to excel, might be just when we're looking for!

Why Youi?

At Youi, we balance professionalism with a healthy dose of fun. We take our business seriously but not ourselves. We challenge the Australian insurance industry to provide a better experience for our customers, with our focus on Insurance for Individuals. One of the main differences we have over our competition is our exceptional customer service, which is a result of the kinds of people we employ.

Perks and Benefits

• Great work/life balance with set start/finish times
• 22 days annual leave, plus volunteer leave, and yearly salary reviews
• Career progression opportunities – we believe in promoting from within
• Paid induction training and ongoing career development
• An awesome work culture that encourages creativity and celebrates diversity
• Ideally located surrounded by numerous eatery and retail options 
• An award-winning reward and recognition program
• Discounted insurance products
• Discounted gym memberships through Fitness Passport
• Free skin checks, flu jabs, and wealth mastery sessions
• Onsite barber, brow bar, massage therapist, mobile mechanic, and car detailing
• End of trip facilities
• Casual dress code

Ready?

Apply now to join us and experience a workplace where we value awesome service through authenticity, diversity, and recognition.