Customer Service Representative
Full-time | Permanent
Sydney CBD - In-office role
Salary: $72k + Super

Join a Customer-Focused Team | Grow Your Career in a Dynamic Environment

Are you passionate about delivering exceptional customer experiences and thrive in a fast-paced, service-driven environment? We're looking for a Customer Service Representative to join our clients' Customer Experience team. They're a leading not-for-profit/peak body operating in the professional services sector.

In this role, you'll be the first point of contact for customers across multiple communication channels - phone, email, web chat, and social media - providing friendly, accurate, and efficient support that reflects our commitment to putting the customer/member first.

About the Role
As a key member of our Customer Service team, you'll:

• Respond promptly and professionally to customer enquiries across multiple platforms.
• Assess and triage enquiries to ensure they're directed to the right team for resolution.
• Provide accurate information, support, and guidance to enhance each customer's experience.
• Maintain detailed records of customer interactions and contribute to continuous process improvement.
• Support a range of administrative tasks to ensure the smooth operation of the service centre.

This is a fast-paced, people-focused role where no two days are the same. You'll work in a collaborative environment with a team that values empathy, communication, and excellence in customer care.

About You
You're a confident communicator who takes pride in resolving issues with professionalism and care. You enjoy being part of a team that's focused on delivering positive outcomes for customers. You'll bring:

• Previous experience in a customer service or call centre environment.
• Strong written and verbal communication skills.
• Excellent attention to detail and organisational skills.
• The ability to stay calm under pressure and manage multiple priorities.
• Proficiency with Microsoft Office and CRM systems.

Why You'll Love It Here

• Supportive, inclusive, and customer-first culture.
• Opportunities to learn, grow, and make an impact.
• Collaborative environment where your contribution is valued.

If you're ready to bring your passion for service and communication skills to a team that values integrity, teamwork, and excellence - we'd love to hear from you.

Apply today and be part of a team that puts people first.

We’re growing fast — and we’re hiring now!
Start a rewarding sales career with full training, coaching and real growth potential

Why Greenstone?
We’re the largest distributor of direct life and pet insurance in Australia — and we’re still growing. We help people across Australia and New Zealand protect what matters most, with smart, accessible, and affordable insurance solutions. You’ll be joining a business that invests in its people, fosters career progression, and celebrates wins as a team.
Whether you’re new to insurance sales or ready to take your experience further, we’re confident Greenstone can be the career move you’ve been looking for.

Your role in our Sales Team
As the first voice our future customers hear, your role is all about creating connection and building trust. You’ll guide people through our insurance products and help them choose the right cover — with genuine care and no pushy sales tactics.

• Speak with customers over the phone to understand their needs and match them with the right policy
• Work in a dynamic, supportive call centre with both in-office and work-from-home flexibility
• Hit your personal KPIs while contributing to team success
• Enjoy a rotating 8 hour, Mon-Fri, roster between 8am–8pm or 6am–6pm for early risers!

What you’ll bring
You don’t need insurance or call centre experience — just great people skills and the right attitude to become a sales person. We’ll teach you the rest.

• A confident, friendly phone manner
• A drive to succeed and grow in your role
• Strong resilience and a positive mindset
• A team-first approach and strong reliability

How we support your development
We set you up for success from day one — and keep supporting you every step of the way.

• Two weeks of in-depth, paid training (product knowledge + sales skills)
• Regular 1:1 coaching and support from your manager and our L&D team
• Weekly team call reviews and dedicated coaching pods
• Clear growth paths into Senior and Specialist roles, with pay rises and leadership exposure

What’s in it for you?
At Greenstone, we believe hard work should be recognised and rewarded — often.

• Fast-track career progression:

  • Become a Senior in just 12 months (10% pay bump)
  • Become a Specialist in 18 months (20% pay bump)
• Annual salary reviews and clear performance metrics
• Discounted insurance, major retailer discounts, awards days, and weekly team incentives
• Beautiful Norwest HQ with free parking, onsite gym, and subsidised café (yes — you get a free lunch every week!)
• Hybrid flexibility + up to $1,200 travel allowance
• Extra leave perks: Purchased leave, additional tenure leave, charity volunteer days
• Health & wellbeing focus: EAP, wellness seminars, mental health initiatives
• Greenstone Giving CSR program: Join fundraising and volunteer initiatives that give back

Ready to grow your career with us?
We’d love to hear from you. If this role isn’t the right fit, check out other opportunities at www.greenstone.com.au/join-us
📍 Convenient to Castle Hill, Bella Vista, and Kellyville
Start a rewarding sales career with full training, coaching and real growth potential
We’re growing fast — and we’re hiring now.
Why Greenstone?
We’re the largest distributor of direct life and pet insurance in Australia — and we’re still growing. We help people across Australia and New Zealand protect what matters most, with smart, accessible, and affordable insurance solutions. You’ll be joining a business that invests in its people, fosters career progression, and celebrates wins as a team.
Whether you’re new to insurance sales or ready to take your experience further, we’re confident Greenstone can be the career move you’ve been looking for.

Your role in our Sales Team
As the first voice our future customers hear, your role is all about creating connection and building trust. You’ll guide people through our insurance products and help them choose the right cover — with genuine care and no pushy sales tactics.

• Scheduling medical appointments
• Quality checking medical results
• Adhering to KPIs including client wait times and reporting requirements
• Logging all calls and monitoring phone queues
• Data inputting
• General administration duties

• The ability to manage a diverse client base via phone and email
• Well-developed communication skills with an excellent phone manner
• A professional work ethic, willing to work independently as well as part of team
• Proficiency in Microsoft Office applications including Outlook and Excel
• Highly organised with the ability to prioritise and multi-task
• Willingness and flexibility to undertake additional tasks as required

• Ongoing training and development
• Stable, reputable national healthcare provider (part of the global Sonic Healthcare)
• Paid parental leave
• Numerous discounts including travel, gym membership and health insurance options
• Novated Leasing
• Discounted fees for various medical services e.g. pathology, radiology and travel health
• Employee Assistance Program
• Focus on corporate social responsibility e.g. fundraising, supporting community events

• Frontline Inbound call centre role supporting NAB customer affected by Fraud
• Full-time 12 Month Fixed Term Contract
• Rotating shifts (Monday to Friday 10am-10pm), (Sunday to Thursday 10am-10pm) or (Tuesday to Saturday 10am-10pm), depending on business demands
• This role requires you to work Full time in office for the first 12 weeks of training, then enjoy flexible hybrid working at 700 Bourke Street, Docklands

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Senior Customer Representative – Fraud you will be part of the Fraud Assist team answering critical calls from our customers that may have been impacted by fraud.

This call centre position will see you take back to back calls from customers and other NAB staff to address fraud related concerns alongside providing education on prevention.

Each day, you’ll go above and beyond to:  

• Provide excellent customer service to our customers and take up to 40 inbound calls from customers who have been impacted by fraud and require support. 
• Treat each customer’s circumstance as unique. You will be dealing with vulnerable customers who will require empathy and understanding and for you to solve their complex circumstances and initiate next steps for a resolution.
• Make sure our customers feel safe and informed by giving them the right information about our process and products. 

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:  

• Proven customer service experience with the ability to manage complex enquiries and deescalate challenging situations
• You will be an empathetic and resilient communicator as well be able to support vulnerable customers with care and professionalism
• Demonstrated ability to thrive in high volume environments and can confidently handle back to back calls (40 +per day) while maintaining the quality of service.
• Availability to work full-time in-office for the first 12 weeks of training.

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted. 

Customer Service Agent

The Role:

Reporting directly to the Customer Service Manager, your team are responsible for delivering a high level of customer service. We are looking for reliable and conscientious individuals with a passion for customer service to join our friendly Customer Service Centre team located in Rivervale. With a strong team culture, we value our people, their personal and professional growth and readily recognise the contributions they make to our success.

About the Role:

• You will pride yourself on delivering remarkable customer service and great results, to help ensure we are planning towards the perfect day for our customers.

• Handle a range of inbound customer calls from around Western Australia.

• Effectively manage customer orders for concrete and aggregate products

• Shifts are 5am-1pm, 6:30am-14:30pm, 9am-5pm on weekdays as these are the business operational hours, and occasionally 5am-12pm on a rotating Saturday.

Background, Skills, and Experience required:

• Training - Absolutely no logistics or construction industry experience necessary - learn it all through our well-established and structured 4-week training program.

• Problem Solving - work together and innovate to meet the challenges of the day. No two days are the same!

• Resilience - Tackle every new challenge with calm composure

• Curious - Work with our internal stakeholders to get the most from our network of assets

• Compassionate - be attentive to customer requirements and communicate fairly to everyone internal and external.

Candidates shortlisted will be required to attend an in person assessment day on the Tuesday 11th of November 2025

Our Benefits

At Heidelberg Materials, we understand that your well-being and professional growth are essential. That's why we offer a comprehensive range of employee benefits to enhance your work-life balance, personal development, and financial savings.

• Salary Sacrifice: Take control of your finances by saving on, technology, and work-related items through our salary sacrifice program.

• Learning and Development: Fuel your career ambitions with our extensive learning and development opportunities, enabling you to unlock your full potential.

• Paid Parental and Grandparent Leave: We support your family life with generous paid leave options, helping you cherish those precious moments with loved ones.

• Discounted Concrete & Quarry Products: Save on your home improvement projects with exclusive discounts on concrete and quarry products.

• Novated Leasing: Drive your dream car for less through our partnership with TFM, offering fantastic discounts on vehicles.

• Health and Well-being: Prioritise your health with discounted health insurance, access to retail outlets, and affordable gym memberships.

• Car Hire Discounts: Enjoy savings on car rentals through our exclusive car hire discounts.

• Electronics: Enjoy a 10% discount on a variety of products from JB HiFi.

Heidelberg Materials is an equal opportunity employer, and we welcome people from all walks of life. We encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, and the LGBTQI+ community.

• Welcome new members and ensure their membership is set up correctly
• Engage with members who are considering leaving, helping to retain them
• Assist members in understanding and reviewing their cover
• Resolve member queries related to pricing, products, or claims
• Provide outstanding customer service while working toward retention targets
• Participate in training, compliance activities, and multi-skilling opportunities

• Strong computer skills and experience using Outlook, Word, Excel, and CRM systems
• A positive, adaptable attitude with a willingness to embrace change
• Ability to self-evaluate and take constructive feedback on board
• Commitment to delivering exceptional service and retention outcomes
• A collaborative mindset and desire to achieve both team and individual goals
• Knowledge of company and competitor products and services

• Purpose-driven: Make healthcare affordable, understandable, and member-focused
• Wellness & work-life balance:
  
  • 50% subsidy on hospital and/or extras cover
  • 18 weeks parental leave for all new parents
  • Mental health programs, workshops, fitness classes, flu vaccinations, skin checks, and more
  • Discounts on insurance products, gym memberships, and eyecare products
• Collaboration & inclusivity: A diverse, inclusive, and safe workplace for all employees
• Learning & growth: Workshops, mentorship, and personal development opportunities

Do you have experience making outbound calls and processing client info? Then No1 Property Guide is looking for you!

We are looking for experienced and motivated appointment setters who are ready to come on board to manage inbound enquiries to help renters become homeowners across Australia.

As one of our appointment setters, you will primarily be responsible for contacting renters who have made enquiries. From there you will collect relevant information needed to qualify their capacity to purchase a new home, then book a time for them to speak with our Senior New Home Consultants who will then guide them through the rest of their journey towards their own home. 

Role Requirements

• 1+ years of outbound call experience

• Excellent communication & interpersonal skills

• Willingness to learn & adapt

• Strong work ethic & problem-solving skills

• Must have a genuine passion to help others

• Be driven to grow, learn, & succeed

• Previous experience in CRMs preferred but not essential

  
  

Benefits

• Working for a 5 star reputable company 

• $60,000-$70,000 starting base, based on experience

• Flexible days, Monday to Sunday, to suit top performers

• No cold calling - 100% social proof inbound enquiries only

• High demand products with hundreds of 5 star reviews

• Premium waters edge Broadbeach office 

• Supportive team environment

The role is a 40 hour work week with flexible days and start/finish times.  

If you believe you meet the above criteria, send your Resume and COVER LETTER to careers@no1propertyguide.com.au. 

In your cover letter, detail why you think you’re a fit for the role and what experience you have in a call-based role.  

About No1 Property Guide

No1 Property Guide is in the business of helping renters become homeowners with no or low deposit. Darren strives to help renters get out of the rental cycle when traditional banks and lenders won’t help. 

Our small but experienced team, has already helped thousands of renters become homeowners over the years. And we’re looking to expand our team so we can help even more renters in the future!

PLEASE NOTE:

1. Only successful applicants will be contacted.

2. In house - No WFH

3. Covering letters articulating your experience will be prioritised 

4. If your profiles states you live interstate or outside the Gold Coast, you will not be considered unless you state you are relocating. 

5. No agencies or recruitment.

• Fully remote opportunity (must be located in VIC, NSW, QLD for equipment purposes)

• Temp to perm starting 10th November

• $35.15 per hour + 12.5% super

• Mon-Fri rosters across 8.30am - 8.00pm following training

• Guaranteed full time hours each week (37.5pw) 

Join a trusted name in the Insurance industry, known for putting customers first and creating meaningful career paths. As a Member Specialist Sales Consultant, you’ll help customers with their health insurance needs - providing friendly, solution-focused support over the phone.

You’ll handle inbound and warm outbound calls, assisting new and potential members with quotes, onboarding, and retention during their first 90 days. It’s all about great conversations and genuine care.

• Starting 10th November - interviews happening now!

• Handle inbound and outbound calls to support health insurance sales

• Outbound calls are to warm leads only – predominantly from prospects who have generated an online quote.

• Welcome, assist and retain new members within their first 90 days of joining Australian Unity

• Focus on member satisfaction and retention

• Get Ready for an Incredible 4 Week Journey! Training hours are across Mon-Fri 8.30/9 - 4.30/5pm

• Working FT 37.5 hour each week 

• November training period: 8:30/9am to 4:30/5pm 

• December to February: 8:30am – 6:00pm rotating roster

• March to April: 8:30am– 8:00pm rotating roster

• Sales: 4–5 sales per day

• Conversion Rate: 53%

• Call Quality & Compliance: 90% and above

• Behaviours & Conduct: Includes adherence to schedule and professional standards

• Experience in sales or customer service (contact centre, retail, hospitality or similar).

• Confident communicator with strong active listening skills.

• Familiarity with Salesforce or any CRM systems (training provided).

• A keen eye for detail and the ability to think critically in customer interactions.

• A natural conversationalist, with a strong ability to empathise, understand member’s needs and provide tailored solutions.

• Available to work 37.5. hours full time each week (Mon-Fri rosters across 8:30am-8:00pm).

Apply now and kick start your Weploy journey with one of our dedicated Talent team members 🚀

• Fully remote opportunity (must be located in VIC, NSW, QLD for equipment purposes)

• Temp to perm starting 10th November

• $35.15 per hour + 12.5% super

• Mon-Fri rosters across 8.30am - 8.00pm following training

• Guaranteed full time hours each week (37.5pw) 

Join a trusted name in the Insurance industry, known for putting customers first and creating meaningful career paths. As a Member Specialist Sales Consultant, you’ll help customers with their health insurance needs - providing friendly, solution-focused support over the phone.

You’ll handle inbound and warm outbound calls, assisting new and potential members with quotes, onboarding, and retention during their first 90 days. It’s all about great conversations and genuine care.

• Starting 10th November - interviews happening now!

• Handle inbound and outbound calls to support health insurance sales

• Outbound calls are to warm leads only – predominantly from prospects who have generated an online quote.

• Welcome, assist and retain new members within their first 90 days of joining Australian Unity

• Focus on member satisfaction and retention

• Get Ready for an Incredible 4 Week Journey! Training hours are across Mon-Fri 8.30/9 - 4.30/5pm

• Working FT 37.5 hour each week 

• November training period: 8:30/9am to 4:30/5pm 

• December to February: 8:30am – 6:00pm rotating roster

• March to April: 8:30am– 8:00pm rotating roster

• Sales: 4–5 sales per day

• Conversion Rate: 53%

• Call Quality & Compliance: 90% and above

• Behaviours & Conduct: Includes adherence to schedule and professional standards

• Experience in sales or customer service (contact centre, retail, hospitality or similar).

• Confident communicator with strong active listening skills.

• Familiarity with Salesforce or any CRM systems (training provided).

• A keen eye for detail and the ability to think critically in customer interactions.

• A natural conversationalist, with a strong ability to empathise, understand member’s needs and provide tailored solutions.

• Available to work 37.5. hours full time each week (Mon-Fri rosters across 8:30am-8:00pm).

Apply now and kick start your Weploy journey with one of our dedicated Talent team members 🚀