The Company

A premium fashion accessories brand with a growing global following - known for trend-setting designs, timeless silhouettes, and commitment to quality craftsmanship that blends fashion, confidence, and creativity. Whilst the business is still small, it is growing rapidly, so needing an experienced Customer Service Lead to own the customer service & order fulfillment space.

About the Role

You'll be the friendly, solutions-focused voice of the brand- managing customer enquiries, returns, and repairs while ensuring every order is processed and delivered seamlessly.

This role sits at the intersection of customer experience and operations, perfect for someone who loves variety, thrives in a fast-paced environment, and takes pride in delivering excellence.

What You'll Do

• Deliver exceptional customer service across email, live chat, and social channels.
• Manage enquiries around orders, returns, repairs, and refunds.
• Support order fulfilment and logistics to ensure timely, accurate dispatches.
• Process returns and exchanges in line with company policies.
• Identify recurring issues and suggest process improvements.
• Stay across product launches, brand campaigns, and promotions.

About You

We're looking for someone ready to take full ownership of the role - a hands-on position with the opportunity to grow and eventually lead the customer service team.

• 2-3 years' experience in customer service, ideally within fashion eCommerce.
• Proficient in Shopify and Starshipit (Gorgias experience a plus).
• Experience implementing new policies and procedures that have improved business processes.
• Experience leading a team is highly beneficial.

Why You'll Love It

• Be part of a fast-growing, design-led fashion brand.
• Join a small, passionate team that values creativity, individuality, and innovation.
• Run and own the customer service department.
• Enjoy opportunities for growth and career development.
• Work in a collaborative, supportive, and energetic environment.
• Eastern Suburbs based position with relocation to the Inner West in the new year.

APPLY NOW or send your CV to emmac@tshr.com.au

Ready to turn conversations into connections in a fun, purpose-driven team?

If you’re naturally upbeat, confident, and love making things happen, we’d love to meet you!

We’re on the lookout for a Customer Engagement Advisor with spark — someone who’s motivated, ambitious, and thrives in a fast-paced, people-centric role.

This is your chance to bring your energy, enthusiasm, and “let’s do this!” attitude to a team that’s passionate about helping others and having fun while doing it.

Why you’ll love being part of Comlink Australia

• An awesome, supportive team that celebrates wins together

• A culture that’s inclusive, energetic and genuinely people-first

• Flexible working arrangements – because balance matters

• Paid Birthday Leave (yes, really!)

• Salary packaging + Super Match benefit

• Employee Assistance Program

• Ongoing learning and development – we invest in your growth

At Comlink Australia, we’ve created a culture of collaboration where everyone has a voice and every idea matters. Our table is round!

What you'll be doing:

• Be the first friendly voice people hear when they enquire about our services

• Build genuine relationships and help clients feel confident in their care choices

• Use your natural confidence and persuasive flair to turn enquiries into long-term clients

• Guide conversations with warmth, empathy, and clarity — every call is a chance to make a difference

• Keep things moving by managing multiple systems and collaborating across teams

• Celebrate your wins with a team that loves to see each other succeed

What makes you the perfect fit?

• You’re a go-getter who:

  • Lights up when talking to people and builds trust easily

  • Has a positive, “can-do” attitude that lifts everyone around you

  • Enjoys achieving goals and thrives on hitting (and exceeding!) targets

  • Brings previous experience in customer engagement, service, or consultative sales (in a call centre environment)

  • Communicates with clarity, confidence and heart

  • Experience in aged care or healthcare is a bonus, but not essential — we’ll teach you the rest!

How to apply

Don’t just tell us what you’ve done — show us who you are!

Be bold, be fun, and be yourself in your cover letter.

Tell us your superpower and how you’ll bring a little magic to our team.

Application deadline: 31st October 2025.

Who is Comlink Australia?

At Comlink Australia, we’re rewriting the rules of community aged care.

Our mission is simple: empower people to live and age well at home — with connection, compassion, and care at the centre of everything we do.

Our values make us who we are:

• Our table is round – one team, every voice matters

• See the human – we see people as people, not positions

• The right way, and again – we’re always improving

• Brilliantly bold – we take ownership and learn as we grow

• Make a little magic – because joy belongs in what we do

If you’re ready to grow your career in a place that’s supportive, driven, and full of good vibes — we want to hear from you!

Celebrating diversity

We’re proud to be an inclusive workplace that welcomes individuality and celebrates diversity. People of all backgrounds, abilities and identities are encouraged to apply.

• Deliver exceptional support to customers through various channels including phone and email.
• Resolve inquiries efficiently and professionally, ensuring high customer satisfaction.

• 2-3 years of customer service experience
• Ability to Maintain professional email etiquette and customer-focused attitude.
• Excellent communication skills, both written and verbal.
• Strong intermediate computer skills, including typing and navigation.
• Proficiency in Microsoft Office Suite, particularly Outlook and Teams.
• Demonstrated ability to work in a fast-paced environment.
• Ability to learn new systems quickly with a technical aptitude

• Willingness to travel for training sessions (Penrith or Coffs Harbour), with expenses covered.
• Availability for initial full-time training (approximately 8-10 weeks) followed by a minimum of 20 hours/week.

We’re growing fast — and we’re hiring now!
Start a rewarding sales career with full training, coaching and real growth potential

Why Greenstone?
We’re the largest distributor of direct life and pet insurance in Australia — and we’re still growing. We help people across Australia and New Zealand protect what matters most, with smart, accessible, and affordable insurance solutions. You’ll be joining a business that invests in its people, fosters career progression, and celebrates wins as a team.
Whether you’re new to insurance sales or ready to take your experience further, we’re confident Greenstone can be the career move you’ve been looking for.

Your role in our Sales Team
As the first voice our future customers hear, your role is all about creating connection and building trust. You’ll guide people through our insurance products and help them choose the right cover — with genuine care and no pushy sales tactics.

• Speak with customers over the phone to understand their needs and match them with the right policy
• Work in a dynamic, supportive call centre with both in-office and work-from-home flexibility
• Hit your personal KPIs while contributing to team success
• Enjoy a rotating 8 hour, Mon-Fri, roster between 8am–8pm or 6am–6pm for early risers!

What you’ll bring
You don’t need insurance or call centre experience — just great people skills and the right attitude to become a sales person. We’ll teach you the rest.

• A confident, friendly phone manner
• A drive to succeed and grow in your role
• Strong resilience and a positive mindset
• A team-first approach and strong reliability

How we support your development
We set you up for success from day one — and keep supporting you every step of the way.

• Two weeks of in-depth, paid training (product knowledge + sales skills)
• Regular 1:1 coaching and support from your manager and our L&D team
• Weekly team call reviews and dedicated coaching pods
• Clear growth paths into Senior and Specialist roles, with pay rises and leadership exposure

What’s in it for you?
At Greenstone, we believe hard work should be recognised and rewarded — often.

• Fast-track career progression:

  • Become a Senior in just 12 months (10% pay bump)
  • Become a Specialist in 18 months (20% pay bump)
• Annual salary reviews and clear performance metrics
• Discounted insurance, major retailer discounts, awards days, and weekly team incentives
• Beautiful Norwest HQ with free parking, onsite gym, and subsidised café (yes — you get a free lunch every week!)
• Hybrid flexibility + up to $1,200 travel allowance
• Extra leave perks: Purchased leave, additional tenure leave, charity volunteer days
• Health & wellbeing focus: EAP, wellness seminars, mental health initiatives
• Greenstone Giving CSR program: Join fundraising and volunteer initiatives that give back

Ready to grow your career with us?
We’d love to hear from you. If this role isn’t the right fit, check out other opportunities at www.greenstone.com.au/join-us
📍 Convenient to Castle Hill, Bella Vista, and Kellyville
Start a rewarding sales career with full training, coaching and real growth potential
We’re growing fast — and we’re hiring now.
Why Greenstone?
We’re the largest distributor of direct life and pet insurance in Australia — and we’re still growing. We help people across Australia and New Zealand protect what matters most, with smart, accessible, and affordable insurance solutions. You’ll be joining a business that invests in its people, fosters career progression, and celebrates wins as a team.
Whether you’re new to insurance sales or ready to take your experience further, we’re confident Greenstone can be the career move you’ve been looking for.

Your role in our Sales Team
As the first voice our future customers hear, your role is all about creating connection and building trust. You’ll guide people through our insurance products and help them choose the right cover — with genuine care and no pushy sales tactics.

We’re growing fast — and we’re hiring now!
Start a rewarding sales career with full training, coaching and real growth potential

Why Greenstone?
We’re the largest distributor of direct life and pet insurance in Australia — and we’re still growing. We help people across Australia and New Zealand protect what matters most, with smart, accessible, and affordable insurance solutions. You’ll be joining a business that invests in its people, fosters career progression, and celebrates wins as a team.
Whether you’re new to insurance sales or ready to take your experience further, we’re confident Greenstone can be the career move you’ve been looking for.

Your role in our Sales Team
As the first voice our future customers hear, your role is all about creating connection and building trust. You’ll guide people through our insurance products and help them choose the right cover — with genuine care and no pushy sales tactics.

• Speak with customers over the phone to understand their needs and match them with the right policy
• Work in a dynamic, supportive call centre with both in-office and work-from-home flexibility
• Hit your personal KPIs while contributing to team success
• Enjoy a rotating 8 hour, Mon-Fri, roster between 8am–8pm or 6am–6pm for early risers!

What you’ll bring
You don’t need insurance or call centre experience — just great people skills and the right attitude to become a sales person. We’ll teach you the rest.

• A confident, friendly phone manner
• A drive to succeed and grow in your role
• Strong resilience and a positive mindset
• A team-first approach and strong reliability

How we support your development
We set you up for success from day one — and keep supporting you every step of the way.

• Two weeks of in-depth, paid training (product knowledge + sales skills)
• Regular 1:1 coaching and support from your manager and our L&D team
• Weekly team call reviews and dedicated coaching pods
• Clear growth paths into Senior and Specialist roles, with pay rises and leadership exposure

What’s in it for you?
At Greenstone, we believe hard work should be recognised and rewarded — often.

• Fast-track career progression:

  • Become a Senior in just 12 months (10% pay bump)
  • Become a Specialist in 18 months (20% pay bump)
• Annual salary reviews and clear performance metrics
• Discounted insurance, major retailer discounts, awards days, and weekly team incentives
• Beautiful Norwest HQ with free parking, onsite gym, and subsidised café (yes — you get a free lunch every week!)
• Hybrid flexibility + up to $1,200 travel allowance
• Extra leave perks: Purchased leave, additional tenure leave, charity volunteer days
• Health & wellbeing focus: EAP, wellness seminars, mental health initiatives
• Greenstone Giving CSR program: Join fundraising and volunteer initiatives that give back

Ready to grow your career with us?
We’d love to hear from you. If this role isn’t the right fit, check out other opportunities at www.greenstone.com.au/join-us
📍 Convenient to Castle Hill, Bella Vista, and Kellyville
Start a rewarding sales career with full training, coaching and real growth potential
We’re growing fast — and we’re hiring now.
Why Greenstone?
We’re the largest distributor of direct life and pet insurance in Australia — and we’re still growing. We help people across Australia and New Zealand protect what matters most, with smart, accessible, and affordable insurance solutions. You’ll be joining a business that invests in its people, fosters career progression, and celebrates wins as a team.
Whether you’re new to insurance sales or ready to take your experience further, we’re confident Greenstone can be the career move you’ve been looking for.

Your role in our Sales Team
As the first voice our future customers hear, your role is all about creating connection and building trust. You’ll guide people through our insurance products and help them choose the right cover — with genuine care and no pushy sales tactics.

We’re growing fast — and we’re hiring now!
Start a rewarding sales career with full training, coaching and real growth potential

Why Greenstone?
We’re the largest distributor of direct life and pet insurance in Australia — and we’re still growing. We help people across Australia and New Zealand protect what matters most, with smart, accessible, and affordable insurance solutions. You’ll be joining a business that invests in its people, fosters career progression, and celebrates wins as a team.
Whether you’re new to insurance sales or ready to take your experience further, we’re confident Greenstone can be the career move you’ve been looking for.

Your role in our Sales Team
As the first voice our future customers hear, your role is all about creating connection and building trust. You’ll guide people through our insurance products and help them choose the right cover — with genuine care and no pushy sales tactics.

• Speak with customers over the phone to understand their needs and match them with the right policy
• Work in a dynamic, supportive call centre with both in-office and work-from-home flexibility
• Hit your personal KPIs while contributing to team success
• Enjoy a rotating 8 hour, Mon-Fri, roster between 8am–8pm or 6am–6pm for early risers!

What you’ll bring
You don’t need insurance or call centre experience — just great people skills and the right attitude to become a sales person. We’ll teach you the rest.

• A confident, friendly phone manner
• A drive to succeed and grow in your role
• Strong resilience and a positive mindset
• A team-first approach and strong reliability

How we support your development
We set you up for success from day one — and keep supporting you every step of the way.

• Two weeks of in-depth, paid training (product knowledge + sales skills)
• Regular 1:1 coaching and support from your manager and our L&D team
• Weekly team call reviews and dedicated coaching pods
• Clear growth paths into Senior and Specialist roles, with pay rises and leadership exposure

What’s in it for you?
At Greenstone, we believe hard work should be recognised and rewarded — often.

• Fast-track career progression:

  • Become a Senior in just 12 months (10% pay bump)
  • Become a Specialist in 18 months (20% pay bump)
• Annual salary reviews and clear performance metrics
• Discounted insurance, major retailer discounts, awards days, and weekly team incentives
• Beautiful Norwest HQ with free parking, onsite gym, and subsidised café (yes — you get a free lunch every week!)
• Hybrid flexibility + up to $1,200 travel allowance
• Extra leave perks: Purchased leave, additional tenure leave, charity volunteer days
• Health & wellbeing focus: EAP, wellness seminars, mental health initiatives
• Greenstone Giving CSR program: Join fundraising and volunteer initiatives that give back

Ready to grow your career with us?
We’d love to hear from you. If this role isn’t the right fit, check out other opportunities at www.greenstone.com.au/join-us
📍 Convenient to Castle Hill, Bella Vista, and Kellyville
Start a rewarding sales career with full training, coaching and real growth potential
We’re growing fast — and we’re hiring now.
Why Greenstone?
We’re the largest distributor of direct life and pet insurance in Australia — and we’re still growing. We help people across Australia and New Zealand protect what matters most, with smart, accessible, and affordable insurance solutions. You’ll be joining a business that invests in its people, fosters career progression, and celebrates wins as a team.
Whether you’re new to insurance sales or ready to take your experience further, we’re confident Greenstone can be the career move you’ve been looking for.

Your role in our Sales Team
As the first voice our future customers hear, your role is all about creating connection and building trust. You’ll guide people through our insurance products and help them choose the right cover — with genuine care and no pushy sales tactics.

We’re growing fast — and we’re hiring now!
Start a rewarding sales career with full training, coaching and real growth potential

Why Greenstone?
We’re the largest distributor of direct life and pet insurance in Australia — and we’re still growing. We help people across Australia and New Zealand protect what matters most, with smart, accessible, and affordable insurance solutions. You’ll be joining a business that invests in its people, fosters career progression, and celebrates wins as a team.
Whether you’re new to insurance sales or ready to take your experience further, we’re confident Greenstone can be the career move you’ve been looking for.

Your role in our Sales Team
As the first voice our future customers hear, your role is all about creating connection and building trust. You’ll guide people through our insurance products and help them choose the right cover — with genuine care and no pushy sales tactics.

• Speak with customers over the phone to understand their needs and match them with the right policy
• Work in a dynamic, supportive call centre with both in-office and work-from-home flexibility
• Hit your personal KPIs while contributing to team success
• Enjoy a rotating 8 hour, Mon-Fri, roster between 8am–8pm or 6am–6pm for early risers!

What you’ll bring
You don’t need insurance or call centre experience — just great people skills and the right attitude to become a sales person. We’ll teach you the rest.

• A confident, friendly phone manner
• A drive to succeed and grow in your role
• Strong resilience and a positive mindset
• A team-first approach and strong reliability

How we support your development
We set you up for success from day one — and keep supporting you every step of the way.

• Two weeks of in-depth, paid training (product knowledge + sales skills)
• Regular 1:1 coaching and support from your manager and our L&D team
• Weekly team call reviews and dedicated coaching pods
• Clear growth paths into Senior and Specialist roles, with pay rises and leadership exposure

What’s in it for you?
At Greenstone, we believe hard work should be recognised and rewarded — often.

• Fast-track career progression:

  • Become a Senior in just 12 months (10% pay bump)
  • Become a Specialist in 18 months (20% pay bump)
• Annual salary reviews and clear performance metrics
• Discounted insurance, major retailer discounts, awards days, and weekly team incentives
• Beautiful Norwest HQ with free parking, onsite gym, and subsidised café (yes — you get a free lunch every week!)
• Hybrid flexibility + up to $1,200 travel allowance
• Extra leave perks: Purchased leave, additional tenure leave, charity volunteer days
• Health & wellbeing focus: EAP, wellness seminars, mental health initiatives
• Greenstone Giving CSR program: Join fundraising and volunteer initiatives that give back

Ready to grow your career with us?
We’d love to hear from you. If this role isn’t the right fit, check out other opportunities at www.greenstone.com.au/join-us
📍 Convenient to Castle Hill, Bella Vista, and Kellyville
Start a rewarding sales career with full training, coaching and real growth potential
We’re growing fast — and we’re hiring now.
Why Greenstone?
We’re the largest distributor of direct life and pet insurance in Australia — and we’re still growing. We help people across Australia and New Zealand protect what matters most, with smart, accessible, and affordable insurance solutions. You’ll be joining a business that invests in its people, fosters career progression, and celebrates wins as a team.
Whether you’re new to insurance sales or ready to take your experience further, we’re confident Greenstone can be the career move you’ve been looking for.

Your role in our Sales Team
As the first voice our future customers hear, your role is all about creating connection and building trust. You’ll guide people through our insurance products and help them choose the right cover — with genuine care and no pushy sales tactics.

Customer Service Representative
Full-time | Permanent
Sydney CBD - In-office role
Salary: $72k + Super

Join a Customer-Focused Team | Grow Your Career in a Dynamic Environment

Are you passionate about delivering exceptional customer experiences and thrive in a fast-paced, service-driven environment? We're looking for a Customer Service Representative to join our clients' Customer Experience team. They're a leading not-for-profit/peak body operating in the professional services sector.

In this role, you'll be the first point of contact for customers across multiple communication channels - phone, email, web chat, and social media - providing friendly, accurate, and efficient support that reflects our commitment to putting the customer/member first.

About the Role
As a key member of our Customer Service team, you'll:

• Respond promptly and professionally to customer enquiries across multiple platforms.
• Assess and triage enquiries to ensure they're directed to the right team for resolution.
• Provide accurate information, support, and guidance to enhance each customer's experience.
• Maintain detailed records of customer interactions and contribute to continuous process improvement.
• Support a range of administrative tasks to ensure the smooth operation of the service centre.

This is a fast-paced, people-focused role where no two days are the same. You'll work in a collaborative environment with a team that values empathy, communication, and excellence in customer care.

About You
You're a confident communicator who takes pride in resolving issues with professionalism and care. You enjoy being part of a team that's focused on delivering positive outcomes for customers. You'll bring:

• Previous experience in a customer service or call centre environment.
• Strong written and verbal communication skills.
• Excellent attention to detail and organisational skills.
• The ability to stay calm under pressure and manage multiple priorities.
• Proficiency with Microsoft Office and CRM systems.

Why You'll Love It Here

• Supportive, inclusive, and customer-first culture.
• Opportunities to learn, grow, and make an impact.
• Collaborative environment where your contribution is valued.

If you're ready to bring your passion for service and communication skills to a team that values integrity, teamwork, and excellence - we'd love to hear from you.

Apply today and be part of a team that puts people first.

• Excellent customer service, communication skills and attention to detail
• Intermediate Computer skills including the ability to utilise a variety of operating systems
• Ability to adapt to different scenarios and manage complex enquiries
• The understanding of how to handle confidential and personal information within organisational and legislative requirements
• Collaborative teamwork. Work part of a team to meet service standards and provide best practice customer service

• Personal development - excellent development opportunities for someone ready for the next step in their career! Excellent career growth and learning development opportunities.
• Access to health and well-being programs - Including Fitness Passport and EAP (Employee Assistant Program) - Wellbeing programs and resources available