Member Retention Consultant
Tenacity CX
Full-Time
Apply Now
Member Retention Consultant – Join a Leading Australian Health Insurer
Work Type: Full-time, Permanent, Hybrid after training
Salary: $63K + 9.5% shift loading + 12% super
Location: Sydney CBD
Hours: Monday to Friday, between 8:30am – 5:30pm
Are you passionate about delivering exceptional customer service and helping people get the most out of their health cover? Here’s your chance to join a well-established, not-for-profit health fund in their Member Retention team.
About the Role
As a Member Retention Consultant, you’ll be the first point of contact for members in the contact centre. You’ll:
- Welcome new members and ensure their membership is set up correctly
- Engage with members who are considering leaving, helping to retain them
- Assist members in understanding and reviewing their cover
- Resolve member queries related to pricing, products, or claims
- Provide outstanding customer service while working toward retention targets
- Participate in training, compliance activities, and multi-skilling opportunities
You’re proactive, solutions-focused, and experienced in a contact centre environment (private health insurance experience is a plus). You’ll bring:
- Strong computer skills and experience using Outlook, Word, Excel, and CRM systems
- A positive, adaptable attitude with a willingness to embrace change
- Ability to self-evaluate and take constructive feedback on board
- Commitment to delivering exceptional service and retention outcomes
- A collaborative mindset and desire to achieve both team and individual goals
- Knowledge of company and competitor products and services
This health fund has been supporting Australians for over 130 years, providing high-quality, value-driven health cover with a focus on member care. Proudly not-for-profit, they remain dedicated to helping hardworking Australians and their families on their health journeys.
Culture & Benefits
- Purpose-driven: Make healthcare affordable, understandable, and member-focused
- Wellness & work-life balance:
- 50% subsidy on hospital and/or extras cover
- 18 weeks parental leave for all new parents
- Mental health programs, workshops, fitness classes, flu vaccinations, skin checks, and more
- Discounts on insurance products, gym memberships, and eyecare products
- Collaboration & inclusivity: A diverse, inclusive, and safe workplace for all employees
- Learning & growth: Workshops, mentorship, and personal development opportunities