Client Services
FormBay Pty Ltd
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Formbay is a leader in the Australian renewable energy sector, helping solar retailers and installers manage the creation and trading of Small-Scale Technology Certificates (STCs). Since 2011, we’ve been known for providing trusted compliance and customer support services that make the process simple for our clients.
This is not a tech or engineering role – it’s a frontline customer service and compliance position. You’ll be speaking with clients daily by phone and email, guiding them through applications, answering questions, and ensuring their submissions meet requirements.
If you love problem-solving, attention to detail, and delivering an excellent client experience, this role will give you the opportunity to shine and develop specialist knowledge in the renewable energy compliance space.
Managing a high volume of inbound client calls and emails
Helping clients complete and troubleshoot applications
Checking details for accuracy and compliance with scheme requirements
Providing clear, empathetic communication and support
Being the “go-to” contact for client queries
Essential: Call centre or high-volume customer service experience
Strong written and verbal communication with active listening skills
Ability to multitask and stay calm under pressure
Detail-oriented with an interest in compliance and processes
Keen to learn and grow knowledge of the renewable energy scheme
(Note: This role is not suitable for engineers, IT, or cyber security applicants – it is focused on client service and compliance.)
Bright, modern office in Sydney CBD (5 minutes from Town Hall)
Free group training sessions at a private gym
Supportive, friendly work culture with a close-knit team
Exposure to the renewable energy industry without needing a technical background
Opportunities to learn compliance and expand your customer service career
Office hours: Monday to Friday, 9am–5pm (excluding public holidays).