Customer Service Representative
Back's Electrical Pty Ltd
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Commission base structure available
training opportunities - both in-house and with our external training partners.
Regular team events and activities - we value a fun, supportive culture
Commission base structure available
training opportunities - both in-house and with our external training partners.
Regular team events and activities - we value a fun, supportive culture
At Backs Electrical, we pride ourselves on delivering five-star customer service and building lasting relationships with our clients. We’re a trade-based service company with a strong reputation for professionalism, reliability, and quality work — and we’re looking for a dedicated Dispatcher to join our growing team.
About the RoleAs our Dispatcher, you’ll be the first point of contact for clients — managing the entire customer journey from the initial phone call to job completion. You’ll handle booking jobs, coordinating technician schedules, and keeping clients informed every step of the way to ensure a seamless experience.
Key Responsibilities:
Answer and manage inbound calls with a friendly, professional attitude
Schedule and dispatch technicians efficiently across multiple locations
Communicate with clients via phone and email to provide job updates and confirm appointments
Manage the daily job schedule to ensure smooth workflow and prompt service delivery
Record job notes accurately and assist with customer follow-ups
Support the wider admin team with general office tasks and customer coordination
We’re looking for someone who:
Has experience working with customers or clients (trade or service industry preferred)
Is friendly, confident, and professional on the phone — a true people person
Can manage multiple tasks in a fast-paced environment
Has strong communication and organisational skills
Is committed to delivering five-star customer service every time
Enjoys being part of a supportive team and takes pride in their work
Wants to be rewarded with commission for their performance and contribution
Competitive pay with commission opportunities
Supportive and positive team culture
Ongoing training and career growth opportunities
Be part of a company that genuinely values its team and customers
If you take pride in providing exceptional customer service and thrive in a fast-paced, rewarding environment — we’d love to hear from you!
Apply now and join the Backs Electrical team.