Mobile Claims Specialist in Training
EML Group
Full-Time
Apply Now
Develop into a Mobile Claims Specialist with on the job training & development
Service the Adelaide region with a generous car allowance once fully trained
Enjoy Flexible work arrangements with ability to work from home
Develop into a Mobile Claims Specialist with on the job training & development
Service the Adelaide region with a generous car allowance once fully trained
Enjoy Flexible work arrangements with ability to work from home
As part of our diverse team based in Adelaide, you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.
This trainee role allows you to bring your strong customer service skills and passion for helping others, while we will provide all the training you need to build a rewarding career in claims. As a Mobile Claims Specialist, you'll support injured workers through their recovery journey, meeting them face-to-face, coordinating with employers, and helping them return to work safely.
This will be a full time, permanent position based in the Adelaide office with work-from-home flexibility (up to 2 days per week) subject to performance and approval after your training period.
YOUR RESPONSIBILITIES
This trainee role allows you to bring your strong customer service skills and passion for helping others, while we will provide all the training you need to build a rewarding career in claims. As a Mobile Claims Specialist, you'll support injured workers through their recovery journey, meeting them face-to-face, coordinating with employers, and helping them return to work safely.
This will be a full time, permanent position based in the Adelaide office with work-from-home flexibility (up to 2 days per week) subject to performance and approval after your training period.
YOUR RESPONSIBILITIES
- Create and drive RTW plans while liaising with a variety of stakeholders to ensure Return to Work outcomes
- Adopt a service-orientated approach that is focused on early intervention to coach and educate employers around the health benefits of returning to work
- Conduct purposeful community-based visits to worksites or medical clinics at initial stages of a claim to deliver face to face assistance to workers and employers
- Provide accurate information that is consistent and easy to understand to coach and educate employers around the health benefits and impacts of returning to work
- Passionate and committed with excellent communication to provide high-quality service in a face to face setting
- Demonstrated ability to build trust and work closely with a wide range of customers and stakeholders from diverse backgrounds
- Excellent customer service skills including the ability to influence and negotiate outcomes
- Strong computer and records management skills with proven ability to influence and negotiate outcomes
- Current driver's license and a 5 star ANCAP rating vehicle is mandatory