Retention Consultant
Robert Walters
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2 days in office, 3 days from home
Rotating Roster 8am - 8:15pm
6 Week training program provided
2 days in office, 3 days from home
Rotating Roster 8am - 8:15pm
6 Week training program provided
We're currently recruiting 20 Retention Consultants to join our client's dynamic customer team in Melbourne. This is an exciting opportunity to be part of a large Health Insurance firm focused on delivering outstanding service and customer retention.
🌟 Retention Consultant - Temporary Opportunity (20+ Roles Available)
📍 Location: Melbourne (Hybrid)
📅 Start Date: 18th November 2025
💼 Contract Type: Temporary
💰 Pay Rate: $44 + super p/h
🕒 Roster: Monday to Friday, rotating shifts between 8:00am - 8:15pm
🕒 Roster: Late Shift Roles: We are also seeking people who can commit to the late shift (11:45am - 8:15pm) five days a week. These roles will be fully remote.
As a Retention Consultant, you'll engage directly with existing customers to understand their needs, address concerns, and retain their business by offering empathetic, solution-focused support. This is a phone-based role requiring strong communication and problem-solving skills.
Engage with customers to understand concerns and offer tailored retention solutions
Manage inbound and outbound calls with empathy and professionalism
Resolve issues efficiently while maintaining a high level of customer satisfaction
Meet individual KPIs related to retention, quality, and service standards
Accurately update customer records and navigate internal systems
Previous experience in customer retention, call centre, or a customer service environment
Excellent communication skills with a customer-first attitude
Strong problem-solving and negotiation skills
Ability to commit to the full training period and assigned shift schedule
Comfort working in a fast-paced, KPI-driven environment
You'll be part of a well-known and respected organisation, working in a supportive team environment. This is a fantastic opportunity to gain experience in a high-volume retention role while working a flexible hybrid schedule. You'll be making a real impact in improving customer experiences and outcomes.
Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply, please click "Apply" or contact Ali Alpe on +61 3 8628 2166 or ali.alpe@robertwalters.com.au for a confidential discussion.