The role

As a Claims Consultant in Settlements, you will be helping our third parties with their repair process. Managing a portfolio of files where third parties have directly claimed with us and presenting total loss settlements to these parties.

What experience you’ll bring

• Strong conflict resolution skills

• Empathy and understanding that our third parties are going through a stressful situation. 

• Passion and drive to sell the best claims journey and outcome for our third parties

• Good discretion and ability to deliver outcomes confidently 

• Ability to build and maintain strong relationships internally & externally

About us

At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. You may know A&G through our multi-award winning brand Budget Direct and our partnership with leading brands - Qantas, ING and Virgin Money. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

Our culture of ‘high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

Our perks

• Location – This role is based at our North Lakes office - a convenient location close to local retail, restaurants, and other amenities.

• Extra leave - Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.

• Paid parental leave - We support our new parents with paid parental leave and other benefits.

• Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.

• Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.

• Employee discounts - You’ll receive discounts on Budget Direct insurance products.

• Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.

• Onsite facilities - There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.

• Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.

If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

We are accepting referrals for this position, if you know someone who has the right skills & experience, please encourage them to apply and advise our recruitment team.

Q&A Market Research is a respected, privately owned Australian company based in Milton. With over 20 years of experience in the market research industry, we've built a strong reputation for delivering high-quality insights across a range of industries.

We are currently looking for enthusiastic and reliable individuals to join our call centre and face-to-face interviewing team as Market Research Interviewers.

This is not a sales role. Instead, you'll be conducting outbound market research surveys with members of the public over the phone or in person.

You'll be:

• Engaging with a wide range of people in a professional, friendly manner

• Asking questions on various topics (surveys change regularly)

• Accurately recording responses

• Representing Q&A professionally, often contacting people unfamiliar with our company

No experience is necessary — full training and support are provided.

We're seeking candidates who are:

• Confident communicators with a friendly phone or face-to-face manner

• Fluent in English

• Honest, reliable, and eager to learn

• Keen to learn new skills and progress into other roles

• Able to problem-solve and think on their feet

• Available for at least 4 shifts per week

This role is perfect for people who:

• Enjoy talking to people

• Are returning to work after a break (e.g. parents)

• Are seeking a flexible, engaging job

• Want to try something new in a supportive environment

We'd love to hear from you! Please send your resume and a short cover letter to:
📧 apply@qandaresearch.com.au

• Build rapport and trust to create respectful, lasting relationships with customers
• Facilitate an efficient and enjoyable experience for all customers
• Maintain accurate customer records and case notes, including conversation recordings
• Liaising with relevant stakeholders in relation to services delivered
• Data entry, filing, scanning, and sorting of paperwork.
• Ensure all actions comply with corporate policies

• Experience within a call centre enviroment is mandatory.
• Excellent communication skills, both written and verbal
• Excellent time management and organisational skills
• Excellent customer service
• A high level of attention to detail
• Sound computer skills
• Capable of working in a team and autonomously

• Full on-the-job training provided
• Supportive and inclusive team environment
• Career growth opportunities

We are a boutique real estate agency based in Midland with a dynamic team experiencing an exciting period of growth. At Jas & Co. Property Group, we’re passionate about helping people achieve their property goals while nurturing the next generation of real estate professionals.

We’re seeking a motivated, confident, and career-driven individual to join our team as a Real Estate Sales Trainee / Personal Assistant. This is your opportunity to work directly alongside the Director, gaining hands-on experience, one-on-one mentoring, and genuine career growth. All you need is energy, confidence, and the right attitude.

Your key responsibilities:

• Prospect for new clients through cold calling, soft calling, and following up existing leads

• Book sales appraisal appointments for the Director and sales team, aiming to schedule an absolute minimum of 5–10 high-quality appointments per day, prioritising quality over quantity

• Make outbound calls to potential clients from various lead sources

• Provide administrative and operational support to the Director

• Manage and update the CRM database and handle client communications

• Assist with marketing materials and maintain records in real estate management software and databases

• Coordinate general office administration and team support

What we’re looking for:

• Strong communication and organisational skills, with a customer service-focused personality, are a must

• Confident and professional phone manner

• Must be extremely organised with strong multi-tasking and prioritising abilities

• Excellent time management skills are essential

• Proactive and eager to learn

• Be computer literate in basic systems, including Microsoft Excel, Word, and general office software

• Effective verbal and written English communication skills

• A positive attitude and genuine interest in real estate

The Offer:

• Full-time position based in our Midland office

• Attractive bonus on every successful sale

• Monday to Friday, working from the Midland office

• Continuous in-house training and mentorship from the Director

• Learn real estate in depth and gain real-world sales experience

• Career growth opportunities within the agency

Additional requirements:

• Candidates must have the right to work in Australia

• International students are welcome to apply!

How to apply

If you’re motivated, confident on the phone and ready to build a long-term career in real estate, we’d love to hear from you.

• Click ‘Apply Now’ on SEEK, or

• Call 0423 596 948 for more information, or

• Email your resume to jassi.malik@jasandco.com.au

Jas & Co. Property Group – Where passion meets opportunity.

Want to join a switched-on team of Mystery Shoppers working for one of the top Mystery Shopping companies? Read on!

Mystery shopping provides you with the flexibility to work around your lifestyle and be your own boss!!! This is a fun and varied hobby job that will give you the opportunity to share your customer experiences.

Our clients care deeply about their customer interactions, and want to be "best in class" in their industry. As a mystery shopper, your feedback assists our clients to measure their customer service performance and implement strategies to improve the customer experience.

Your role is to document compliance against company behaviours and practices, elevating their customer experience and helping them build a consumer preferred and trusted brand.

Responsibilities:

• Visit various car dealerships/shops/venues within a specific timeframe.

• Understand the "brief" or "requirements" of the visit.

• Retain the information and capture any photos needed for the shop.

• Submit your survey findings online within the deadline.

Skills needed:

• Must be enthusiastic, well presented, reliable and can work within strict reporting deadlines.

• Must have regular access to email, internet, computer/laptop or iPad/tablet and a Smart Phone.

• Excellent attention to detail and information retention skills.

• High level of communication, spelling and grammar skills.

• A full drivers licence

• Must be 18 years or older to participate in mystery shopping assignments

If you are reliable, self-motivated and want to make a difference to customer service then this is for you.

Apply Now by registering at www.mysterycustomer.com.au!

• Be the professional and friendly point of contact for customers – handling orders, calls, and enquiries efficiently.
• Coordinate dispatch and work closely with couriers to keep operations running on time.
• Provide reliable support to the sales team.
• Assist with the planning and smooth execution of trade shows, customer events, and team functions.
• Create appealing content for social media. 
• Be trained cross-functionally in all areas of the business.

• A self-starter who takes ownership and gets things done.
• Confident using MS Office, particularly Excel.
• Highly organised, with a strong eye for detail and accuracy.
• Calm under pressure and great at managing competing priorities.
• A clear communicator who values teamwork and professionalism.
• Bonus points if you have experience in logistics, supply chain, or similar areas.

• A secure, full-time role with genuine variety and purpose each day.
• A supportive, down-to-earth team where reliability and respect matter.
• The chance to combine customer service excellence with practical event/marketing coordination.
• Be part of a company that values commitment, quality, and initiative.
• Great benefits including meals and free gym membership.

• Provide efficient, high-quality customer service to both customers and stakeholders.
• Work effectively in a fast-paced environment with established KPIs and performance measures.
• Demonstrate strong interpersonal skills, including negotiation, de-escalation, and dispute resolution.
• Maintain high standards of accuracy when preparing documents, reports, and updating records or information systems.
• Perform a range of general administrative tasks to support daily operations.

• Must hold a current, clean driver’s licence.

• Previous call centre or customer support experience.
• Proficiency with the Microsoft Office Suite (Word, Excel, Outlook, Teams).

• Proactively engage with commercial clients to negotiate the repayment of outstanding debts.
• Establish and manage suitable payment arrangements tailored to client needs.
• Deliver high-level customer service by building and maintaining strong client relationships.
• Manage legal proceedings related to debt recovery, including the drafting of court documents and enforcement of judgments.
• Oversee litigation files, handle correspondence, and utilise relevant search tools.
• Maintain accurate records and complete all reporting requirements as needed.

• Prior experience in debt recovery, ideally in a commercial or consumer collections environment, with skip tracing knowledge a plus.
• Exposure to debt recovery litigation and a solid understanding of legal processes (preferred but not essential).
• Strong communication, negotiation, and problem-solving abilities.
• A sound understanding of privacy regulations, UCCC, and relevant legislative frameworks.
• A professional and positive attitude with a focus on delivering outcomes.

• A supportive and experienced team environment.
• Hybrid working arrangement: Once trained, enjoy working from home on Thursdays and Fridays.
• A great opportunity to grow your skills within the legal and collections sector.

We are DingGo
At DingGo, we understand that repairing a car ding can be a stressful, painful,
and inconvenient process. We're here to solve that problem. Founded in 2018,
DingGo is a rapidly growing web platform that is transforming the smash repair
industry through innovative technology and digitisation.

As a leading Accident and Incident Management provider, collaborating closely
with major corporates, government bodies, SMEs, repairers, and insurance companies.
Our goal is to deliver a customer-first solution for vehicle repairs.

With our geographical reach continuously expanding, we are now ready to take
our business to the next level. Join us as we change the way Australians repair their vehicles.

About the role
We are in an exciting stage of growth, and we're looking for an enthusiastic
individual to be on the frontline of our enquiries. You will help connect our customers with reputable local repairers, offering the same seamless experience they're accustomed to when booking a hotel or ordering takeaway.

We are seeking strong, reliable, and responsive communicators who can navigate various systems and provide exceptional customer service to our customers when they need it most.
Reporting to the Claims & Communications Manager, you will act as the first point of contact for our Accident Management Assist line and general business enquiries.

What you'll bring

• You have a customer-first mindset and well-developed experience in a customer service role.

• You have strong administration skills and can manage numerous tasks simultaneously.

• You will provide high level professional customer service and the ability to think on your feet as no enquiry is the same.

• You are Tech Savvy and customer focused with ideally some Call Centre experience.

• A willingness to work with a diverse team and regional customers.

Life at DingGo

• Our offices in Rhodes offer a free gym membership and easy access to public transport, alongside flexible working arrangements.

• First 6 months will be office-based to support your training and onboarding experience. After that, you'll have the option to work from home up to 2 days per week

• We hold regular socials and team building activities

• The ability to grow with the business and forge your future career in the company, with wide opportunities across different departments.

• You will live and breathe our core values focused on care, value and ease