We are seeking a passionate and driven Customer Experience Consultant to join our dynamic Customer Contact Centre team in Newcastle. This full-time opportunity offers a rotating roster, with shifts between Monday to Friday (8 am - 6 pm) and one Saturday shift (9 am - 2 pm) every four weeks.

We’re looking for individuals who thrive in a digital environment, communicate with clarity, and apply critical thinking to solve problems on the go. In this role, you'll manage multiple systems, navigate complex queries, and deliver seamless support across a variety of channels. If you enjoy staying one step ahead and keeping customers at the heart of what you do, this is the role for you.

Every day presents new challenges, and we provide comprehensive training to ensure you're fully prepared to handle any customer enquiries. Once trained, you’ll also have the opportunity to work in a hybrid arrangement, offering flexibility in your role.

• Serve as the first point of contact for customers, providing a friendly, professional, and positive experience over the phone.

• Proactively identify and assess customer needs, offering tailored solutions and providing exceptional support across our full range of products and services.

• Accurately complete tasks across multiple systems and channels.

• Manage time, workload, and service quality during high-volume or high-pressure periods.

• Apply practical judgement to deliver outcomes that balance compliance with customer experience.

• Strive towards achieving personal targets.

• Previous Contact Centre experience; financial services background is highly regarded.

• Engaging approach to be able to quickly identify customer needs and promote appropriate products and services.

• Actively listens and responds with empathy while maintaining emotional boundaries.

• Thrives in a fast-paced environment, managing time and tasks without compromising on quality.

• Performs well under pressure and works collaboratively with team members.

• Confident navigating multiple systems with accuracy, ensuring both efficiency and compliance.

• Comfortable working within regulated environments, effectively applying policies and procedures.

• Ability to communicate financial product and regulatory information clearly and confidently.

As part of the NGM Group, employees can take advantage of the following work perks:

Culture and Connection; Inclusive environment,and 24/7 support for your health and wellbeing and access to Fitness Passport

Growth and Opportunities; Formal accreditation and training to support on the job needs, access to ongoing development programs workshops, free access to LinkedIn Learning and employee referral program.

Meaningful Work; Two community volunteer days and three recreational leave days per year in addition to annual leave and 18 weeks paid parental leave.

Other benefits; Hotel and corporate health insurance discounts and annual flu vaccinations.

We’re Newcastle Permanent, part of NGM Group, and we’ve been helping customers achieve their financial goals for generations. Our organisation was built by people looking for an alternative to the major banks. As a customer-owned bank, we put our customers first. No shareholders means no compromise. Just great rates, outstanding service and real commitment to the community.

 NGM Group is committed to delivering trusted banking to enable our customers and communities to thrive. We do this by leading with heart, doing the right things in the right way, and by maintaining high standards of ethical behaviour in everything that we do. All applicants are therefore required to undergo a skills assessment, comprehensive background check, Bankruptcy Check and a National Police Check.

We are also working to reflect the vibrant communities we serve. We believe in creating an inclusive, diverse, and supportive workplace where everyone can thrive. If you require adjustments to be made during the recruitment process or would like to discuss any accessibility requirements, your Talent Acquisition Partner will be happy to engage in a confidential discussion and assist. Your unique talents and perspectives are what make us stronger.

Customer Experience Champion

Join a Team That’s All About Positive Vibes & Exceptional Service!

At Meir Australia, we’re not just about great products, we’re about creating incredible experiences for our customers. We’re looking for a Customer Experience Champion to join our fun, friendly, and supportive team.

If you love working in a collaborative environment, enjoy helping customers, and take pride in going above & beyond, this role is for you! You will be part of a super supportive team that works together to create seamless customer interactions.

About Us

Meir is an Australian, family-owned company that strives for perfection in both products and services.

Our philosophy is built on the core value of “We Are Family”, and our mission is simple:
Help people love their home.

Since 2012, we’ve grown to supply premium bathroom and kitchen products, including showers, tapware, and sinks, to customers in over 40 countries worldwide. We’re passionate about quality, design, and creating a company culture that feels like home.

What You'll Be Doing:

• Answer a range of customer queries via phone and email

• Provide an exceptionally high level of customer service and professionalism

• Process orders, credits, and a range of other administrative tasks

• Follow up with customers regarding orders

• Arrange freight collections

• Assist other team members where required with admin and ad hoc task

Who We’re Looking For:

• Someone who thrives in a team environment, we lift each other up!

• A great communicator who genuinely enjoys helping people.

• Someone with a problem-solving mindset who can think on their feet.

• A person who loves a fast-paced, energetic workplace.

• Comfortable and confident phone manner.

• Ability to problem solve by fully understanding the question or problem.

• Passionate about customer service and helping others.

• Familiar with basic software, Gmail, Excel, etc.

• Tapware experience & experience in order processing & logistics will be highly regarded.

Why You’ll Love Working With Us:

🌟 A fun, supportive, and positive team culture, we’ve got each other’s backs!
🚀 Extensive training to set you up for success.
💡 A management team that values your opinion, your voice matters here.
📈 Opportunities to develop your career and grow within the company.
🎉 An inclusive workplace that actually listens to feedback and allows staff to contribute to growth.
🏡 Flexibility – We’re happy to discuss a semi-hybrid work option (one day a week WFH).

If you’re looking for a team that feels like family, where your work is valued and your voice matters, we’d love to hear from you!

To be considered, please submit: 

• Your resume with references

• A cover letter, specifically stating why you should be considered for this role

• Your cover letter should also answer the following question (or your application will be disregarded): What are the main colours in our range of products?

An exciting opportunity has emerged for an experienced Customer Service Representative, to join our team on a part-time basis in our new office located in Cannon Hill.

This position will require you to be available across the Monday–Friday week, working between 20-25 hrs per week. You will be working as part of a team of 3 and we will be there to support and train you, keeping in mind that, once you have the knowledge, you will be working autonomously for some part of each day.

We are seeking a diligent, client-focused person to assist in building the brand and ensuring that our clients feel their experience with our company is far beyond their expectations, this can only happen if all members of the team are working together.

My Driving School has been operating since 2006 and boasts extensive experience in the transport industry as well as having built an honorable reputation.

The person we hope to engage should display all or most of the following attributes:

· Great customer service – strong administrative abilities

· Minimum 1-2 years customer service experience, preferably in a phone-based environment

· Proficiency in Microsoft Office (Word, Excel, Outlook) and general computer literacy

· Problem solving skills

· Ability to perform under pressure

· Attention to detail – what you do needs to be correct

· Experience with social media advertising

· Integrity, honesty and reliability

· Must have valid working rights in Australia

· A positive can-do attitude

If you possess these attributes and feel the hours will suit, then we would encourage you to contact us immediately via email, please include your resume and anything else that you feel may be of interest:

We are anticipating the successful applicant to join us as soon as is possible.

We are a friendly bunch and hope to find someone with the same DNA.

Employer questions:

Tell us about your experience in an administrative role

Do you have any social media experience?

• Do you love connecting with people and making their day brighter?

• Would you enjoy a role where you can make a difference to both pets and their humans?

• Do you thrive in a busy, supportive team environment?

Barossa Veterinary Service is seeking a Customer Care Representative who is passionate about delivering outstanding service and creating memorable experiences for our clients.

We're not your average workplace! We're innovative, progressive, and proud of the strong relationships we build with our clients, patients, and team. If you value learning, teamwork, and those "magic moments" that make a difference, we'd love to meet you.

This role is a part-time or full-time position based in the Barossa Valley. You'll be the first point of contact for our clients, helping them with appointments, enquiries, and follow-ups. All while ensuring their pets receive the best care possible.

Key responsibilities include:

• Providing administrative support, including bookings, insurance claims, prescriptions, client orders, and general enquiries

• Managing phone lines and welcoming clients warmly and professionally

• Maintaining the waiting room and merchandise displays

• Assisting with patient follow-ups and client communications

• Supporting the team to uphold our high standards of care and service

• Actively contributing to the continuous improvement of our systems, client experience, and workflows

You're an organised, compassionate, and detail-oriented person who takes pride in going the extra mile. You enjoy connecting with people, thrive in a fast-paced environment, and bring positive energy to your team.

You'll bring:

• Experience in customer service, reception, or administration

• Strong communication and interpersonal skills

• A professional, empathetic approach when dealing with people and their pets

• Excellent attention to detail and confidence using digital platforms

• The ability to stay calm and problem-solve under pressure

• A genuine interest in animals and the human–animal bond

• A growth mindset, you're curious, adaptable, and open to new ways of working

• The desire to contribute to improving the client experience and team processes

Preferred:

Experience in the veterinary, healthcare, or medical industries, and the ability to discuss financial matters with care and compassion.

We're a family-owned, community-minded practice with over 40 years of history supporting the Barossa. Our reputation for excellence is built on our people, our patient care, and our passion for continuous improvement.

Our recent achievements include:

• Lincoln Leadership: Excellence in Veterinary Business Leadership (2026)

• South Australian Premier's Business and Export Award: Medium Business Of The Year Winner (2025)

• Winner of the Telstra Awards: South Australian Building Communities (2024)

• Australian Veterinary Association Business of the Year (2022)

• Above-award salary

• A supportive, fun, and dedicated team environment

• Ongoing learning and development opportunities

• Quarterly Wellness Days

• Your birthday off if rostered to work

• Regular team meetings and recognition programs

• "Employee of the Year" and Leadership Awards

• Fun Fridays and a workplace that truly values connection

If this sounds like you, we'd love to hear from you!

To apply, please submit a written resume and a video, no longer than 1 minute, on the topic below.

• What makes a customer experience memorable?

Applications or questions to Josh Harper via email josh@barossa.vet

• Be the first point of contact through inbound calls and emails or customer enquiries.
• Provide accurate information in a timely and compliant manner.
• Utilising Microsoft Suite and CRM systems to log data entry and communication with internal & external stakeholders.
• Accurately record customer information into the database.
• Monitor and manage released, shipped, and order statuses.
• Work collaboratively with Account Managers to regularly review forward orders & update delivery schedules.
• Maintain knowledge of product and service policies & pricings.

• Prior experience in a customer service, account management, or data entry is preferred.
• Prior experience working within the manufacturing/building product industries highly desirable.
• Proficient at utilising Microsoft Office Suite & CRM systems.
• Ability to self-organise and multitask.
• Thrives and can effectively communicate in a collaborative work environment.
• Personal and professional verbal and written communication skills.

• Full-time opportunity & immediate start.
• Tech hardware & software provided.
• Free on-site parking or <10mins walk from Regents Park station.
• Kickstart or accelerate your career with a global organisation listed in the Fortune 500.
• Ongoing training, support, and mentorship.

Join Our Team at The College of Climate Change – Head Office, Malaga (Perth)

We are currently seeking dependable, experienced, and customer-focused individuals to join our small call centre team based in Malaga. This is a flexible opportunity, offering between 25 to 38 hours per week, tailored to suit your availability.

About the Role
As a valued member of our team, your responsibilities will include:

• Reconnecting with existing clients to encourage enrolments

• Providing exceptional customer service and support

• Demonstrating a professional and friendly telephone manner

• Building rapport and trust with clients

• Communicating with empathy, patience, and clarity

This role offers a pathway to a rewarding career, with comprehensive initial training, ongoing development, and continuous support provided.

Skills & Experience
We’re looking for candidates with:

• Experience in phone-based sales or customer engagement

• Strong communication and active listening skills

• Previous contact centre or customer service experience (preferred but not essential)

What We Offer

• Supportive management and a positive team culture

• Competitive hourly rate: $33 to $41, based on experience

• Superannuation and performance bonuses

• Weekly payroll for convenience

If you have the right attitude, strong telephone skills, and a passion for customer service, we’d love to hear from you.

Apply now via Seek to take the next step in your career with us.

The purpose of the Manager (Customer Service Centre) is to provide strategic management of the Customer Service Centre through the development of a framework for service delivery in areas of business operations, quality product/service and resource management to meet client needs. You will ensure client satisfaction is maximized through highly efficient, effective and courteous service by all staff.

Some of your responsibilities will include:
• Develop strategic, business and financial plans for the Customer Service Centre to ensure the efficient, effective and timely delivery of products and services within a client focussed best practice and balanced budget environment, in consultation with the Manager (Client Service Delivery).
•Oversee, lead, and manage the operations of the Customer Service Centres and Queensland Government Agencies within area of responsibility, continually monitor performance standards and achievements of the centres and take action to ensure effective operations are maintained.
• Promote and ensure compliance with all relevant human resource management practices, including equity, occupational health and safety requirements, awards, and public sector management standards.
• Lead and manage teams in accordance with the department's performance management process, including providing ongoing learning and development opportunities and actively managing employee performance.
• Provide expert advice and interpretation to staff on policy and procedures within a wide legislative and system framework, to ensure consistent standards of product and service delivery.

Mandatory qualifications and conditions:
• Due to this role having access to sensitive data, a criminal history check will be undertaken prior to appointment to the role.
•The recommended applicant must hold a current ‘C' or ‘CA' class driver's licence and will be required to undertake frequent Intrastate travel both within the Cluster and occasionally outside the Cluster to attend Regional Management events.
• The recommended applicant will be required to disclose any serious disciplinary action taken against them in public sector employment.

Requirements of the role:
To be successful in this role you will need to demonstrate:
• Passion and commitment towards customer service,
• Experience in leading, motivating and developing teams,
• Strong communications skills, both verbal and written,
• Commitment to promoting respect, inclusion, and diversity,
• Ability to foster a positive team culture.

We value diversity and inclusion and encourage you to contact the manager listed as the contact to discuss any additional support or adjustments that may assist you to have the best opportunity to participate in the recruitment process. 

Applications to remain current for 12 months

Job Ad Reference: QLD/665674/25

Closing Date: Tuesday, 28 October 2025

Customer Service Officer - Perth, CBD = Permanent Full-time

To provide efficient first point of contact customer service advice and information to both internal & external customers to ensure agreed SLA targets are met using various corporate systems.

• Delivering a timely, responsive and professional service while managing customer expectations and balancing business drivers.

• Ensure governance and compliance requirements are met in order to mitigate risk to Western Power.

• Managing assigned workload and customer experience.

• Efficient handling of general and specialised queries and dealing with the query in an efficient manner and escalating where required.

• Assists in identifying continuous improvement and innovation within the team.

• Sharing of technical knowledge and information.

• Developing and improving own personal effectiveness.

• Responsible for planning and implementing daily and weekly allocated work.

What Makes You a Great Fit

• WA Certificate of Education or equivalent.

• 3 + years relevant experience in a front-line, high volume, customer service environment.

• Competent in digital systems and technology - MS Office suite (Outlook, Word, Excel) and internet browser (Internet Explorer) or equivalent.

• Demonstrated ability to adapt to and support customer service objectives.

• Demonstrated communication, interpersonal and teamwork skills.

• Good level of written and verbal communication skills.

• Demonstrated ability to achieve competency in using workplace web-based applications.

• Demonstrated ability to achieve competency in applying technical information.

• Over 50% of our employment opportunities are driven by career progression.  

• Flexible work arrangements to support part time work, working hours and working from home arrangements. 

• The opportunity to purchase up to four weeks of additional leave per year. 

• Access to salary packaging, social club activities, and discounted health insurance and gym membership. 

• An award-winning employee recognition and benefits programme. 

• An innovative team culture that's enabling the transition to renewable energy and decarbonisation.   

• In addition to standard leave, enjoy two wellness leave days each year.

• Access to end-of-trip facilities at our Perth office and South Metro Depot, perfect for cyclists.

• On-site café available for convenient meals and refreshments throughout the day.

Applications close on 28 October.

We value diversity and inclusivity, encouraging applications from all backgrounds, including women, Aboriginal and Torres Strait Islander people, and LGBTQIA+ communities. Find out more about our Reconciliation Action Plan and Disability Access and Inclusion Plan. 

Learn more about Western Power here: About (westernpower.com.au) 

Find out how we're building A Network for Life: A network for life (westernpower.com.au)