Take Your Experience to the Next Level – Join Hoselink’s Customer Service Dream Team!
📍 Casual Contract with full time hours (37.5 hours) | Monday–Friday | No Weekends | Onsite in Sydney’s Northern Beaches

If you’ve loved connecting with customers in a retail role and are now ready for something more – more opportunity, more balance, more support – we’ve got just the role for you.

At Hoselink, we’re more than just a premium garden and watering brand – we’re a team that’s passionate about making people’s lives better, one outstanding customer experience at a time. With a loyal customer base, quality products, and a culture that genuinely cares, we’re proud to deliver service that’s as reliable as our products.

Now, we’re on the lookout for a friendly, proactive, customer-focused individual to join our growing Customer Service Team. If you want to build on your customer service skills in a supportive office environment, read on!

🌟 Why You’ll Love This Role

• Bring Your Experience to the Next Level: Whether you’ve thrived on the shop floor or in a busy office, this role lets you put your customer service skills to work in a structured, supportive environment. Enjoy set hours, no weekend shifts, and real opportunities for career growth in a team that values what you bring to the table.

• Learn & Grow: Get comprehensive training and one-on-one support so you feel confident and capable in your role.

• Wellbeing Perks: Free onsite gym (yep – with sauna, massage chair, AND ice bath!), and employee assistance program.

• Feel Valued: Be part of a team that listens, supports, and celebrates each other.

• Enjoy the Extras: Onsite parking, generous staff discounts, novated leasing, and paid parental leave.

🧩 What You’ll Be Doing

• Be the friendly voice of Hoselink – helping customers over the phone and email.

• Listen to customer needs and provide personalised solutions that leave them feeling heard and happy.

• Troubleshoot and resolve product or order issues with care and professionalism.

• Log and follow up on customer interactions to ensure a smooth and consistent service experience.

• Work closely with a tight-knit team and collaborate across departments to continuously improve what we do.

🙌 What We’re Looking For

• Customer-first mindset – You’ve got at least 12 months of customer service experience (retail, hospitality, hotel, or similar) and love helping people.

• Confident communicator – Whether it’s over the phone or email, you know how to make customers feel supported and understood.

• Problem solver – You think on your feet and aren’t afraid to roll up your sleeves and dive into a challenge.

• Reliable & detail-oriented – You take pride in doing things well and never miss the little things.

• Ready to grow – You’re looking for a long-term role where you can develop your skills and grow within a stable, well-known company.

📆 The Details

• Casual Contact (with the potential to move to full-time)

• Monday to Friday, 9:00am – 5:00pm

• One 8:00am team meeting per month

• Located in the Northern Beaches (Free parking onsite!)

• Work alongside the Customer Service Team Manager, Head of Customer & People, and other amazing teams including Product Development and the Warehouse.

🚀 Ready to Grow With Us?

If you’re excited to move your customer service career forward and join a company that values innovation, teamwork, and having fun while doing great work — we want to hear from you!

Apply today and take the first step toward a career that helps you grow while making a difference.