Are you passionate about customer service and construction? Would you like to work where the culture is all about being a team, friendly and fun? This may be the job for you!

Our group of companies, New South Homes, Granny Flat Solutions and Tiny Home Solutions, are a multi-award-winning family-owned companies based in Sydney's North. We are looking for a talented Customer Service representative to help the most important people in our business, our customers!

The role requires someone who loves to help, is comfortable speaking on the phone and working alongside our successful sales team and includes working on Saturday (till 4:00pm) and having a day off in lieu during the week.

Why You’ll Love Working With Us:

• Outstanding team culture — supportive, fun, and genuinely collaborative.

• Multi-award-winning company — recognised 10 years in a row for excellence.

• Australia’s largest and most trusted granny flat builder.

• Real career growth — structured development, internal promotions, and cross-team opportunities.

• Strong leadership — direct access to the owners and senior decision-makers.

• Reward & recognition programs — monthly and annual awards, peer recognition, and performance bonuses.

• Job stability — industry-leading systems, strong pipeline of work, and long-term vision.

• ISO certified — quality, safety, environment, and processes you can trust.

• Community impact — through our charity, the Granny Flat Foundation, and local community support.

You will be responsible for the customer’s journey from the initial enquiry through to Sales which includes:

• Managing new leads and enquiries via phone and email

• Remotely assessing site conditions and feasibility of a new dwelling

• Recommending the right product to our customers

• Influencing our customers during the pre-Sales process

• Working on creating and sustaining relationships with customers and our internal teams

• Updating our CRM with customer notes, additional information and data to assist our teams

• Analyse and collect customer data to prepare reports

• Finding solutions for our customer’s needs

• Providing support to the sales team with duties such as calendar management and customer follow ups

The skills we are looking for:

• Being able to consistently develop your knowledge on products, services, and processes

• Open and honest communication both on the phone and via email

• Proven time, organisational and prioritisation skills

• A team player who is comfortable working autonomously

• A problem solver who loves to help customers

How to apply:

Apply now through Seek

Does this sound like your perfect role? We’d love to hear from you, send us your CV today!

• Create and drive RTW plans while liaising with a variety of stakeholders to ensure Return to Work outcomes
• Adopt a service-orientated approach that is focused on early intervention to coach and educate employers around the health benefits of returning to work
• Conduct purposeful community-based visits to worksites or medical clinics at initial stages of a claim to deliver face to face assistance to workers and employers
• Provide accurate information that is consistent and easy to understand to coach and educate employers around the health benefits and impacts of returning to work

• Passionate and committed with excellent communication to provide high-quality service in a face to face setting
• Demonstrated ability to build trust and work closely with a wide range of customers and stakeholders from diverse backgrounds
• Excellent customer service skills including the ability to influence and negotiate outcomes
• Strong computer and records management skills with proven ability to influence and negotiate outcomes
• Current driver's license and a 5 star ANCAP rating vehicle is mandatory

• Respond to inbound calls with empathy, accuracy, and professionalism
• Resolve general banking and technical enquiries, including online and mobile banking support
• Guide members through digital platforms and troubleshoot issues
• Offer tailored solutions and promote relevant products and services
• Achieve KPIs aligned with our strategic goals and service excellence

• Previous customer service experience (banking/finance highly regarded)
• Strong verbal and written communication skills
• Problem-solving mindset and ability to think outside the box
• Comfortable with technology and quick to learn new systems
• Typing speed of 40wpm with high accuracy
• FSR Tier 2 Accreditation (desirable but not essential)

• Be part of a values-driven organisation focused on advocacy, passion, and sustainability
• Work in a collaborative, supportive team environment
• Grow your career with structured training and development pathways

• Multiple opportunities in Wollongong
• ASAP Start – Initial Short Contract
• $33.50 - $35.86 per hour + super

• Provide high quality service as the first point of contact for support and claims enquires.
• Receiving inbound calls, obtaining necessary information and utilising generalist knowledge to assist customers in a courteous, accurate and efficient manner.
• Undertake administrative work as required to support the provision of high quality service delivery.
• Create a positive relationship in all customer interactions across all interaction channels, maintaining a professionally courteous and friendly manner.

• Proven experience in a call centre environment would be advantageous.
• Strong customer service and communication skills along with excellent attention to detail.
• Experience dealing with emotional and challenging calls would be desirable.
• Intermediate computer skills required – Typing, Using mouse and multiple monitor, Strong email etiquette
• Specific software will be taught however applicants need to be technically savvy and have the ability to pick up systems quickly

• Manage, Induct, train, and develop new staff to set them up for long-term success
• Drive the team to achieve branch and monthly sales targets
• Ensure staff follow the sales process to maintain quality and consistency
• Conduct daily team huddles and monthly one-on-ones to support performance
• Collaborate with Branch Managers and Regional Support to deliver coaching and feedback
• Monitor daily sales results, manage rosters, and maintain a positive, growth-focused culture

• Base Salary $80,000-$95,000 + super (depending on experience)
• Located in either Archerfield or Geebung
• Fully on-site role with the option to be hybrid once fully trained
• Monday-Friday, 8am-4pm or 9am-5pm with some Saturday work
• Lead a motivated and growing sales team
• Career progression opportunities across the region
• Hybrid work options available after training
• Supportive leadership, strong team culture and meaningful development
• Opportunity to build a high-performance environment and make a real impact
• A supportive, fun, and energetic team culture where you can bring your personality to work

• Proven experience coaching and leading a sales team, ideally within a call centre environment
• Demonstrated success in driving sales growth and improving team performance
• Strong ability to build and maintain a positive team culture
• Confident using Outlook and Excel, with the ability to pick up new systems quickly
• Experience with Microsoft 365 or Genesys is highly regarded
• Able to work a rotating Monday-Saturday roster

Emerson Coaching helps high school students get better marks at school by providing an online coaching program that shows them an easier way to study. We get fantastic feedback from students and parents. Emerson has a 21-year track record that offers students an easier way to learn. 63% of our students have achieved an ATAR over 90!

Due to our growth in the industry, we seek dedicated Coach Team Leaders who want to make a difference to high school students by making them capable of achieving a better ATAR.

You will mentor coaches to help students with a wide range of study skills and techniques, set goals and assist in areas of expertise with the view to retain clients. Monitor call quality and review with coaches to ensure programs are running effectively and the student experience is at its optimum. Build your team by conducting 1-on-1 zoom sessions with coaches and be the first point of contact for coach enquiries, ensuring that coaches are adopting the correct processes.

We are looking at 25 hours per week.

Excellent communication skills and the ability to motivate and monitor coaches and their program quality delivery.

You must possess reliability, organisation and good communication skills in your tool kit of excellence and work style.

Experienced managing a small group of people in a dynamic environment.

A leading supplier of aluminium products and building materials, servicing trade professionals and commercial clients across the region. Known for their commitment to quality, reliability and exceptional customer service, they provide a wide range of products and solutions to meet the needs of the construction and building industry.

About the Role

We are seeking a proactive and customer-focused Customer Service & Counter Sales Officer to join our team. This role is the first point of contact for trade customers, providing exceptional service.

• Greet and assist customers in person and over the phone.
• Process orders and returns accurately and efficiently.
• Prepare quotations, invoices, and sales orders.
• Communicate with warehouse staff regarding stock and order status.
• Maintain product knowledge and promote specials or new products.
• Handle POS transactions and cash balancing.
• Ensure the counter and sales area are clean and professional.

Skills & Experience

• Previous experience in trade, building supplies, or warehouse sales environments preferred.
• Strong communication and customer service skills.
• Competent in Microsoft Office and POS/ERP systems.
• Ability to multitask and maintain accuracy in a high-volume environment.
• Knowledge of aluminium profiles and terminology is advantageous.
• Reliable, team-oriented, and professional in presentation.

Why Join Us?

• Full-time, stable role in a supportive team environment.
• Opportunity to work closely with trade professionals and develop product knowledge.
• Competitive salary and career growth potential.

How to Apply

If you are enthusiastic about delivering outstanding customer service and thrive in a fast-paced environment, we'd love to hear from you. Apply today and take the next step in your career!

Join an iconic brand committed to delivering quality and expertise across glazing, vehicle glass repair and replacement, electrical, and plumbing services.

We’re looking for a Customer Solutions Team Leader to join our national contact centre team in Padstow. In this role, you’ll lead a high-performing team dedicated to providing effective solutions for our customers and achieving targets aligned with our business growth strategy.

What You’ll Do

• Lead and motivate a team of Customer Solutions Consultants, providing guidance, coaching, and constructive feedback.

• Drive strategic and tactical initiatives that support sales growth, efficiency, and exceptional customer experiences.

• Ensure all customer interactions deliver optimal outcomes for both the business and our customers.

• Foster an engaged and high-performing team culture that reflects our organisational values.

• Contribute to continuous improvement across processes, systems, and customer experience.

Hours: Monday–Friday, 9:00 am–5:00 pm, with one rotational late shift per fortnight (11:00 am–7:00 pm).

What We’re Looking For

Minimum 1 year experience in a team leadership or supervisory role, ideally within a customer service or contact centre environment.

• Strong organisational and time management skills with the ability to prioritise competing tasks.

• Energetic, results-driven, and enthusiastic approach.

• Excellent administrative skills with attention to detail and accuracy.

• Ability to thrive in a dynamic, fast-changing environment.

• Proficiency in MS Office.

What’s in It for You

• Hybrid Working: Opportunity to work flexibly once fully trained.

• Convenient Location: Padstow office with free onsite parking.

• Staff Discounts: Enjoy discounts on our products and services.

• Wellness Program: Access to Employee Assistance Program.

• Employee Rewards: Exclusive discounts across thousands of retailers.

• Community Support: Paid volunteer day each year to support your favourite causes.

• Leadership Development: Online and facilitated programs to grow your skills.

Why Join Us?

At O’Brien®, our DNA defines who we are: Driven, Caring, Collaborative, and Genuine. We believe in delivering extraordinary results while supporting each other and our customers. If you’re passionate about learning and development and want to make a real impact, we’d love to hear from you.

Apply Now and help us build a world-class customer experience through capability and training excellence.

About O’Brien

O’Brien® operates nationwide, offering a wide range of automotive care products and services to both retail and wholesale customers. Each year, we serve over 360,000 motorists, 24 hours a day, 7 days a week, 365 days a year. We also offer home and business glazing solutions and we offer a complete range of products and services for Plumbing and Electrical across Australia.

We solve our customer's problems by making a memorable difference with care in delivering high-quality service with genuine care in our vehicle glass, home and commercial glass to electrical and plumbing services.

• Lead the team and coordinate daily operations of the Victims of Crime Helpline 
• Great opportunity with an ongoing role within a busy and fast paced environment
• VPS4 salary: $97,955 to $111,142 plus superannuation

About us:

Victim Services, Support and Reform (VSSR) is a part of the Police, Racing, Victims and Coordination Division of the Department of Justice and Community Safety and is responsible for coordinating a suite of services for victims of crime, including  information, support and referral service for all victims of reported and unreported crimes through the Victims of Crime Helpline (Helpline), as well as funding state-wide services to provide eligible victims with flexible case management services to meet the practical, emotional and psychological needs of victims to help manage the effects of crime.  

The Helpline offers information, support and referrals and is the first step for victims of crime to access free services in Victoria. The Helpline is pivotal in linking victims to services, ensuring they receive personalised, timely and appropriate support to manage the effects of crime. The Helpline is also the state-wide service providing support and referrals for male victims of family violence, primarily through responding to L17 reports received from Victoria Police. The Helpline operates 7 days a week and is located in the Melbourne CBD. Operating hours of the Helpline are 8am-7pm Monday to Friday and 9am-5pm on weekends and public holidays.

About the role:

Lead with purpose - Victims of Crime Helpline Lead role

Are you ready to make a real impact? We're seeking a Helpline Lead to guide and inspire a team dedicated to supporting victims during their most challenging times.

What you'll do:

• Lead and mentor a high-performing Helpline team.
• Drive service excellence and continuous improvement.
• Ensure compassionate, professional support for every caller.

What we're looking for:

• Strong leadership and communication skills.
• Ability to thrive in a fast-paced, dynamic environment.
• Commitment to delivering exceptional client care.

Why join us?

• Meaningful work that changes lives.
• Supportive, collaborative team culture.
• Opportunities for growth and leadership development.

Step up and lead with purpose - your next career move starts here!

How to apply:

Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

The successful candidate will be required to undergo pre-employment checks which may include reference checks, national police checks and misconduct screening. Dependant on the role, other checks may include VicRoads checks, drivers licence checks, medical checks, Working with Children Checks, and Declaration of Private Interests (for executive and responsible officer roles).

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

IMPORTANT INFORMATION:

CHILD SAFE STATEMENT OF COMMITMENT:

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.