Are you passionate about customer service and construction? Would you like to work where the culture is all about being a team, friendly and fun? This may be the job for you!

New South Homes and Granny Flat Solutions are a multi-award-winning family-owned companies based in Sydney's North. We are looking for a talented Customer Service representative to help the most important people in our business, our customers!

The role requires someone who loves to help, is comfortable speaking on the phone and working alongside our successful sales team. There will be rostered Saturdays every 2nd week (till 4:00pm) and having a day off in lieu during the week.

The role may also require working from our new Display Homes (Central Coast and Turramurra) as required.

Why You’ll Love Working With Us:

• Outstanding team culture — supportive, fun, and genuinely collaborative.

• Multi-award-winning company — recognised 10 years in a row for excellence.

• Australia’s largest and most trusted granny flat builder.

• Real career growth — structured development, internal promotions, and cross-team opportunities.

• Strong leadership — direct access to the owners and senior decision-makers.

• Reward & recognition programs — monthly and annual awards, peer recognition, and performance bonuses.

• Job stability — industry-leading systems, strong pipeline of work, and long-term vision.

• ISO certified — quality, safety, environment, and processes you can trust.

• Community impact — through our charity, the Granny Flat Foundation, and local community support.

You will be responsible for the customer’s journey from the initial enquiry through to Sales which includes:

• Managing new leads and enquiries via phone and email

• Remotely assessing site conditions and feasibility of a new dwelling

• Recommending the right product to our customers

• Influencing our customers during the pre-Sales process

• Working on creating and sustaining relationships with customers and our internal teams

• Updating our CRM with customer notes, additional information and data to assist our teams

• Analyse and collect customer data to prepare reports

• Finding solutions for our customer’s needs

• Providing support to the sales team with duties such as calendar management and customer follow ups

The skills we are looking for:

• Being able to consistently develop your knowledge on products, services, and processes

• Open and honest communication both on the phone and via email

• Proven time, organisational and prioritisation skills

• A team player who is comfortable working autonomously

• A problem solver who loves to help customers

How to apply:

Apply now through Seek

Does this sound like your perfect role? We’d love to hear from you, send us your CV today!

We are seeking a passionate and driven Customer Experience Consultant to join our dynamic Customer Contact Centre team in Newcastle. This full-time opportunity offers a rotating roster, with shifts between Monday to Friday (8 am - 6 pm) and one Saturday shift (9 am - 2 pm) every four weeks.

We’re looking for individuals who thrive in a digital environment, communicate with clarity, and apply critical thinking to solve problems on the go. In this role, you'll manage multiple systems, navigate complex queries, and deliver seamless support across a variety of channels. If you enjoy staying one step ahead and keeping customers at the heart of what you do, this is the role for you.

Every day presents new challenges, and we provide comprehensive training to ensure you're fully prepared to handle any customer enquiries. Once trained, you’ll also have the opportunity to work in a hybrid arrangement, offering flexibility in your role.

• Serve as the first point of contact for customers, providing a friendly, professional, and positive experience over the phone.

• Proactively identify and assess customer needs, offering tailored solutions and providing exceptional support across our full range of products and services.

• Accurately complete tasks across multiple systems and channels.

• Manage time, workload, and service quality during high-volume or high-pressure periods.

• Apply practical judgement to deliver outcomes that balance compliance with customer experience.

• Strive towards achieving personal targets.

• Previous Contact Centre experience; financial services background is highly regarded.

• Engaging approach to be able to quickly identify customer needs and promote appropriate products and services.

• Actively listens and responds with empathy while maintaining emotional boundaries.

• Thrives in a fast-paced environment, managing time and tasks without compromising on quality.

• Performs well under pressure and works collaboratively with team members.

• Confident navigating multiple systems with accuracy, ensuring both efficiency and compliance.

• Comfortable working within regulated environments, effectively applying policies and procedures.

• Ability to communicate financial product and regulatory information clearly and confidently.

As part of the NGM Group, employees can take advantage of the following work perks:

Culture and Connection; Inclusive environment,and 24/7 support for your health and wellbeing and access to Fitness Passport

Growth and Opportunities; Formal accreditation and training to support on the job needs, access to ongoing development programs workshops, free access to LinkedIn Learning and employee referral program.

Meaningful Work; Two community volunteer days and three recreational leave days per year in addition to annual leave and 18 weeks paid parental leave.

Other benefits; Hotel and corporate health insurance discounts and annual flu vaccinations.

We’re Newcastle Permanent, part of NGM Group, and we’ve been helping customers achieve their financial goals for generations. Our organisation was built by people looking for an alternative to the major banks. As a customer-owned bank, we put our customers first. No shareholders means no compromise. Just great rates, outstanding service and real commitment to the community.

 NGM Group is committed to delivering trusted banking to enable our customers and communities to thrive. We do this by leading with heart, doing the right things in the right way, and by maintaining high standards of ethical behaviour in everything that we do. All applicants are therefore required to undergo a skills assessment, comprehensive background check, Bankruptcy Check and a National Police Check.

We are also working to reflect the vibrant communities we serve. We believe in creating an inclusive, diverse, and supportive workplace where everyone can thrive. If you require adjustments to be made during the recruitment process or would like to discuss any accessibility requirements, your Talent Acquisition Partner will be happy to engage in a confidential discussion and assist. Your unique talents and perspectives are what make us stronger.

YOUR OPPORTUNITY

Join our team as a Customer Care Consultant in Port Hedland and play a key role in supporting our customers. This is a dynamic, fast-paced customer service and retail role where no two days are the same.

We value safety, service, and operational excellence, and we’re committed to helping you succeed. You’ll receive comprehensive training and ongoing development to build your skills and grow your career.

This is your chance to make a positive impact while working in a supportive team environment that encourages learning and professional growth.

What You’ll Be Doing:

• Act as the first point of contact for customers in person, by phone, and email.
• Provide expert advice on a wide range of industrial products.
• Maintain a clean, well-stocked, and visually appealing shopfront.
• Collaborate with internal teams to ensure smooth service delivery.
• Uphold safety standards and foster a positive team culture.
• Work occasional Saturday mornings as part of weekend coverage.

What You’ll Bring:

• Previous experience in customer service or retail.
• Strong phone and face-to-face communication skills.
• Basic computer skills, including Microsoft Office.
• Exceptional written and verbal communication abilities.
• Ability to build relationships and communicate effectively with customers.
• A proactive, positive attitude with a willingness to learn.
• Excellent organisational and time management skills.

What's In It For You:

• Permanent salary, incentives & Wesfarmers share plans
• Exclusive Perks: Team Member discount card for Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail corporate partners
• Continuous training and career development opportunities 
• Guaranteed hours with annual leave and sick leave benefits
• Team events, celebrations, award recognition and prizes
• Employee Assistance Program: wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more!
• Refer-A-Friend program – earn up to $2,000 for each referral!
• Ability to purchase up to 4 weeks’ additional annual leave
• Generous paid parental leave policy and more!

NEXT STEPS

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTI+ community and people with disabilities. 

OUR STORY

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.

Are you passionate about customer service and construction? Would you like to work where the culture is all about being a team, friendly and fun? This may be the job for you!

Our group of companies, New South Homes, Granny Flat Solutions and Tiny Home Solutions, are a multi-award-winning family-owned companies based in Sydney's North. We are looking for a talented Customer Service representative to help the most important people in our business, our customers!

The role requires someone who loves to help, is comfortable speaking on the phone and working alongside our successful sales team and includes working on Saturday (till 4:00pm) and having a day off in lieu during the week.

Why You’ll Love Working With Us:

• Outstanding team culture — supportive, fun, and genuinely collaborative.

• Multi-award-winning company — recognised 10 years in a row for excellence.

• Australia’s largest and most trusted granny flat builder.

• Real career growth — structured development, internal promotions, and cross-team opportunities.

• Strong leadership — direct access to the owners and senior decision-makers.

• Reward & recognition programs — monthly and annual awards, peer recognition, and performance bonuses.

• Job stability — industry-leading systems, strong pipeline of work, and long-term vision.

• ISO certified — quality, safety, environment, and processes you can trust.

• Community impact — through our charity, the Granny Flat Foundation, and local community support.

You will be responsible for the customer’s journey from the initial enquiry through to Sales which includes:

• Managing new leads and enquiries via phone and email

• Remotely assessing site conditions and feasibility of a new dwelling

• Recommending the right product to our customers

• Influencing our customers during the pre-Sales process

• Working on creating and sustaining relationships with customers and our internal teams

• Updating our CRM with customer notes, additional information and data to assist our teams

• Analyse and collect customer data to prepare reports

• Finding solutions for our customer’s needs

• Providing support to the sales team with duties such as calendar management and customer follow ups

The skills we are looking for:

• Being able to consistently develop your knowledge on products, services, and processes

• Open and honest communication both on the phone and via email

• Proven time, organisational and prioritisation skills

• A team player who is comfortable working autonomously

• A problem solver who loves to help customers

How to apply:

Apply now through Seek

Does this sound like your perfect role? We’d love to hear from you, send us your CV today!

• Create and drive RTW plans while liaising with a variety of stakeholders to ensure Return to Work outcomes
• Adopt a service-orientated approach that is focused on early intervention to coach and educate employers around the health benefits of returning to work
• Conduct purposeful community-based visits to worksites or medical clinics at initial stages of a claim to deliver face to face assistance to workers and employers
• Provide accurate information that is consistent and easy to understand to coach and educate employers around the health benefits and impacts of returning to work

• Passionate and committed with excellent communication to provide high-quality service in a face to face setting
• Demonstrated ability to build trust and work closely with a wide range of customers and stakeholders from diverse backgrounds
• Excellent customer service skills including the ability to influence and negotiate outcomes
• Strong computer and records management skills with proven ability to influence and negotiate outcomes
• Current driver's license and a 5 star ANCAP rating vehicle is mandatory

• Respond to inbound calls with empathy, accuracy, and professionalism
• Resolve general banking and technical enquiries, including online and mobile banking support
• Guide members through digital platforms and troubleshoot issues
• Offer tailored solutions and promote relevant products and services
• Achieve KPIs aligned with our strategic goals and service excellence

• Previous customer service experience (banking/finance highly regarded)
• Strong verbal and written communication skills
• Problem-solving mindset and ability to think outside the box
• Comfortable with technology and quick to learn new systems
• Typing speed of 40wpm with high accuracy
• FSR Tier 2 Accreditation (desirable but not essential)

• Be part of a values-driven organisation focused on advocacy, passion, and sustainability
• Work in a collaborative, supportive team environment
• Grow your career with structured training and development pathways

• Multiple opportunities in Wollongong
• ASAP Start – Initial Short Contract
• $33.50 - $35.86 per hour + super

• Provide high quality service as the first point of contact for support and claims enquires.
• Receiving inbound calls, obtaining necessary information and utilising generalist knowledge to assist customers in a courteous, accurate and efficient manner.
• Undertake administrative work as required to support the provision of high quality service delivery.
• Create a positive relationship in all customer interactions across all interaction channels, maintaining a professionally courteous and friendly manner.

• Proven experience in a call centre environment would be advantageous.
• Strong customer service and communication skills along with excellent attention to detail.
• Experience dealing with emotional and challenging calls would be desirable.
• Intermediate computer skills required – Typing, Using mouse and multiple monitor, Strong email etiquette
• Specific software will be taught however applicants need to be technically savvy and have the ability to pick up systems quickly

• Manage, Induct, train, and develop new staff to set them up for long-term success
• Drive the team to achieve branch and monthly sales targets
• Ensure staff follow the sales process to maintain quality and consistency
• Conduct daily team huddles and monthly one-on-ones to support performance
• Collaborate with Branch Managers and Regional Support to deliver coaching and feedback
• Monitor daily sales results, manage rosters, and maintain a positive, growth-focused culture

• Base Salary $80,000-$95,000 + super (depending on experience)
• Located in either Archerfield or Geebung
• Fully on-site role with the option to be hybrid once fully trained
• Monday-Friday, 8am-4pm or 9am-5pm with some Saturday work
• Lead a motivated and growing sales team
• Career progression opportunities across the region
• Hybrid work options available after training
• Supportive leadership, strong team culture and meaningful development
• Opportunity to build a high-performance environment and make a real impact
• A supportive, fun, and energetic team culture where you can bring your personality to work

• Proven experience coaching and leading a sales team, ideally within a call centre environment
• Demonstrated success in driving sales growth and improving team performance
• Strong ability to build and maintain a positive team culture
• Confident using Outlook and Excel, with the ability to pick up new systems quickly
• Experience with Microsoft 365 or Genesys is highly regarded
• Able to work a rotating Monday-Saturday roster

A leading supplier of aluminium products and building materials, servicing trade professionals and commercial clients across the region. Known for their commitment to quality, reliability and exceptional customer service, they provide a wide range of products and solutions to meet the needs of the construction and building industry.

About the Role

We are seeking a proactive and customer-focused Customer Service & Counter Sales Officer to join our team. This role is the first point of contact for trade customers, providing exceptional service.

• Greet and assist customers in person and over the phone.
• Process orders and returns accurately and efficiently.
• Prepare quotations, invoices, and sales orders.
• Communicate with warehouse staff regarding stock and order status.
• Maintain product knowledge and promote specials or new products.
• Handle POS transactions and cash balancing.
• Ensure the counter and sales area are clean and professional.

Skills & Experience

• Previous experience in trade, building supplies, or warehouse sales environments preferred.
• Strong communication and customer service skills.
• Competent in Microsoft Office and POS/ERP systems.
• Ability to multitask and maintain accuracy in a high-volume environment.
• Knowledge of aluminium profiles and terminology is advantageous.
• Reliable, team-oriented, and professional in presentation.

Why Join Us?

• Full-time, stable role in a supportive team environment.
• Opportunity to work closely with trade professionals and develop product knowledge.
• Competitive salary and career growth potential.

How to Apply

If you are enthusiastic about delivering outstanding customer service and thrive in a fast-paced environment, we'd love to hear from you. Apply today and take the next step in your career!