THE OPPORTUNITY

As part of our diverse team based in Sydney, you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work have a purpose.

As a claims support officer (internally known as a case manager) you will manage a portfolio of workers compensation claims and liaise with injured workers, employers, and their treating health practitioners.

We have designated team specialists who are experienced and here to support you such as Technical Specialists, Injury Management Specialists, Mobile Case Managers and Team Leaders.

Your focus will be on providing a high level of service and supporting injured workers to recover from workplace injury and return to work.

This will be a permanent, full time position based in our Sydney office commencing in January 2026, with work-from-home flexibility (up to 3 days per week) considered from month three, subject to performance and approval.

YOUR RESPONSIBILITIES

• Provide early, timely and personal customer focused and empathetic service to injured workers and employers.
• Proactively and effectively manage all aspects of a caseload of worker's compensation claims within the legislation and compliance guidelines.
• Deliver the desired customer experience to all stakeholders and manage the end-to-end outcomes for a portfolio of cases.
• Provide accurate and complete information that is consistent and easy to understand (including options about any claim, entitlements, obligations and responsibilities).
• Conduct claims reviews, case conferences or face to face meetings with clients as required.

ABOUT YOU

• Previous experience within a medical, hospitality, retail or corporate field, specialising in customer service.
• Willingness to go above and beyond for customers.
• The ability to multitask and shift priorities when needed.
• Thrive on working in a team environment and collaborating with others.
• Proactive, self-motivated and can think creatively when engaging with stakeholders such as workers, employers and providers.
• High attention to detail and organisational skills.

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A vibrant, collaborative innovative team culture
• Flexibility with opportunity to WFH when you are fully trained in your role.
• A corporate wellbeing program with discounted health insurance and gym membership
• Access to discounts at over 350 retailers through our Rewards Hub program
• Entitlement to an annual tenure and performance-based recognition reward
• Comprehensive learning and development support
• Companywide events to celebrate success.
• Quarterly Reward and Recognition Awards
• Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.

Taipan is looking for our next Customer Relations Officer to join our team! We can offer a permanent and ongoing position, a great supportive team, extensive training and ongoing opportunities!

This is a part-time role with a minimum of 25hours per week and flexibility around hours!

If you’re interested in something a little different and enjoy working in customer service, apply now and see where Taipan can take you!

What you’ll be doing:

• Promote open and regular communication with the Customer Relations Officers Team.

• Answer inbound telephone sales and general enquiries.

• Translate and data entry of sales quotes and orders for existing customers.

• Manage and process COD customer payments.

• Use a collaborative approach to resolve customer issues and complaints.

• Action orders in the sales inbox 

To be successful you'll need some or all of the following: 

• Confident in handling and answering phone calls

• Excellent Customer Service Skills

• Good problem-solving skills

• Knowledge of hose and fittings is desirable but not necessary.

• Excel Skills Desirable

• Information and communication technology (ICT) literate

• Excellent communication skills

• Effective Time Management

• Valid full driver’s license

The perks

We believe that if you are fulfilled and happy in your personal life, this will reflect in your work, so we have recently implemented a Dreams Program to help you reach your personal goals. We have a team of financial experts that have joined forces with Taipan to give our staff free 1 on 1 sessions with professional money coaches that can help people at all stages of life. 

As well as this, we can also appreciate a job well done and show this through annual salary reviews and opportunities for career progression. We always aim to promote from within, so wherever you start, you can have an exciting career path ahead of you, in fact, 90% of our Leadership Team started in lower-level roles and moved their way up!

A few more of our perks include:

• Monthly staff lunches and morning teas 

• Employee Assistance Program 

• You’ll receive a tonne of Taipan merch!

• A dedicated Training Team to ensure you have all the skills you need to succeed at Taipan

• Quarterly personal development sessions

• Regular personal development seminars and training

• Team events

• Free onsite parking

• Stable employment at a rapidly growing company with plenty of room to grow

Who are we?

We are an Australian owned business specialising in Hydraulic hose and fittings that have been in operation for 30+ years and have 5 branches across the country. 

Our company mission? Simple: Create a base of raving fans. 

And guess who’s front and centre in this fan club? Yep, our amazing staff! 

If fitness is your passion, customer experience is your superpower, and leading a team to deliver exceptional service fires you up, this is your next big move.

Fitness Cartel Health Clubs is on a mission to hit 60+ clubs by 2030, and we need an energetic, people-focused Customer Service Manager to lead the charge. This is your chance to own the member experience, lead a high-energy reception team, and create electric interactions that keep members coming back.

• Career Growth: Pathways through our Future Leaders Program with huge potential to step into senior club roles.
• Perks & Benefits:

• • Free gym membership across all Fitness Cartel clubs.
  • Paid day off for your birthday – celebrate in style.
  • Exclusive discounts on supplements, apparel, café, and MERSE Wellness Spa.

• World-Class Facilities: State-of-the-art clubs with Cycle Studios, Reformer Pilates, cafés, saunas, crèche, and more.
• Thriving Culture: Be part of one of Australia’s fastest-growing fitness brands.

As Customer Service Manager, you’ll be the powerhouse behind member experience. You’ll:

• Lead and train the Reception team to deliver outstanding service and smash customer KPIs.
• Manage overdue accounts, cancellations, and enquiries while driving company targets.
• Own rostering and scheduling to ensure peak service at all times.
• Handle calls, resolve queries, process memberships, sales, and bookings with ease.
• Keep the reception, café, and retail areas spotless, stocked, and welcoming.

• A proven customer service leader who connects with people instantly.
• Someone who thrives in KPI-driven environments and loves hitting goals.
• A natural problem-solver who shows initiative, reliability, and passion for health & fitness.
• Professional, proactive, and hungry to grow into bigger opportunities.
• Tech-savvy, First Aid/CPR ready (or willing to attain), flexible with shifts, and fully work-rights compliant.

If you’re ready to take control of your career, lead from the front, and be part of something huge, Fitness Cartel is your next home.

This isn’t just a job – it’s a career pathway to Club Management and beyond.

Apply now and let’s make it happen.

Note: Only candidates meeting our selection criteria will be contacted. No agencies please!

We need YOU! To help us make a difference. 

At Auto & General, we’re seeking enthusiastic and compassionate Home Claims Consultants to join our growing team in North Lakes. 

You'll be a vital part of our customer support team, providing exceptional guidance and support to individuals navigating the home insurance claims process. We strive to make this experience as positive and efficient as possible for our customers.  

About us:

As Australia's fastest growing and most award-winning general insurance company, we've been growing at a record pace and we need more great people to help us stay ahead of the competition.

We provide a wide range of general insurance products including Car, Motorcycle, Home, Contents, Pet, and Travel insurance through our multi-award-winning brand Budget Direct, as well as partnerships with leading brands like Coles Insurance, ING, Qantas and Virgin Money.

What You’ll Do: 

• Be a customer advocate: As you’re in the frontline, you’ll be our customers' primary point of contact. You’ll be providing support and regular updates through the claims journey, building trust and rapport with our customers. 

• Be a problem solver: Time will fly as you manage claims. You’ll receive reports from builders, engineers and suppliers to review. You'll make claims decisions based on report findings and guidelines of the customers Product Disclosure Statement. 

• Build relationships: You’ll proactively resolve issues, handle conflicts with understanding and empathy and consistently act within the customers best interest. 

• Be a team player: You’ll collaborate effectively with colleagues, builders, and suppliers to streamline the claims process and achieve optimal outcomes. 

Why choose us?

We offer a rewarding career with opportunities for growth, development, and acquisition of transferable skills within a supportive and ever growing team. Here's what sets us apart:

• Prime location: Our North Lakes office boasts a convenient location, surrounded by shops, cafes, and restaurants – all within easy walking distance!

• Generous leave: Enjoy extra time off with a paid "ME" day and a paid volunteer day annually, plus the option to purchase up to two additional weeks of leave per year! We also offer comprehensive paid parental leave.

• Giving back: Passionate about a cause? We are too! Our workplace giving program allows you to support your favourite registered charities, and we'll match your donations.

• Growth and development: Invest in your future with our internal development programs and access to a wide range of online courses.

• Exclusive perks: Enjoy discounts on Budget Direct insurance products, plus access to our "Perks" app, offering fantastic discounts and offers across various areas.

• Onsite amenities: Take advantage of our excellent end-of-trip facilities, wellness spaces to decompress  and private spaces for nursing mothers. Gain access to Sonder, a comprehensive 24/7 safety, medical, and mental health support service at no cost. 

• Team spirit: Join a vibrant and social team with regular events, annual celebrations, family fun days, and more!

Interested? We’re looking for: 

• Exceptional customer service skills and a genuine passion for helping people.

• Strong written and verbal communication skills

• Proven ability to manage time effectively, prioritise tasks, and multitask in a fast-paced environment.

• Strong accountability and integrity – you'll handle sensitive information with discretion and professionalism.

• Prior experience in a similar role is a plus, but not required. We're committed to investing in your development and providing full training.

Does this role sound perfect for you? 

If you're a dedicated and empathetic individual with a passion for helping others, we encourage you to apply! Click "Apply Now" to submit your application and take the next step in your career journey. We look forward to hearing from you.

Do you want to play a key role in the future of Golf?

Launched in 2014, Future Golf is now one of the world’s largest and most engaged
communities. We are literally changing the face of golf.

As a Future Golf team member, you will play a key role in the growth of the game of
golf. Our team are driven by passion and a burning desire to help our partners and
members.

Every day you will work in an environment that focuses on empowerment, growth,
connection, autonomy and rewards outstanding results. We hire exceptional people so
they can do what they do best.

The ideal Future Golf team member is someone who aligns with our vision and
values, who inspires us and is someone that we care about and enjoy working
with.

Join a team of legends. Work hard, have an impact, fulfil your potential and align your
life with your passions.

Future Golf is currently recruiting for a part-time / casual Customer Support Agent to join
the existing Support Team.

About the role:

• You will play a key role in managing support queries from Future Golf members,
  providing them with an exceptional level of service.

• Working hours are between 8 am and 8 pm from Monday to Friday. Support KPIs
  (public comments, average first-time response, etc.) will be provided as guidance,
  allowing candidates to have flexible working hours.

• This role will start with 20-30 hours per week, with the opportunity to go full-time for the right candidate.

Who we are looking for:

A friendly and solution-oriented person who can help us foster the best community in
golf.

Ideally, you will have customer service experience and a passion for golf.
Applicants must have full working rights in Australia.

WSAudiology is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

Part of WSAudiology group and Bloom Hearing Specialists, TotalCare operates a global network of hearing stores equipped with the latest technology and, most importantly, the best people. We have a track record of offering and actively supporting progressive career pathways for our employees to grow and develop in the pathway of their choice.

Location: Bondi Clinic
Hours: Monday to Friday, 9am to 5pm

The role

• Engaging with customers through phone, email, and in-person interactions, answering inquiries and providing tailored product information.
• Scheduling appointments for hearing assessments and consultations with our expert audiologists.
• Guiding customers through our innovative range of hearing devices and accessories.
• Resolving concerns efficiently to ensure every interaction leaves a positive and lasting impression.
• Contributing to local marketing efforts to promote our clinic and its services.
• Performing minor hearing aid repairs (training provided).

What we are looking for

• 2+ years of experience in delivering customer service in retail or allied health environments.
• Good computer literacy and the ability to navigate various software programs (CRM, appointment management, etc.).
• Attention to detail with a solid administrative background and a collaborative spirit.
• A positive, team-oriented attitude with the ability to work independently when needed.

Applicants must be Australian or New Zealand citizens, permanent residents, or hold valid working rights in Australia or New Zealand to be considered for this role

Benefits of working for TotalCare Hearing

• A competitive remuneration package
• Ongoing training and continuing professional development to support your career growth and opportunities.
• Clinic incentives available throughout the year
• Paid Parental Leave
• Hearing Aid Benefits available to Employees, Family and Friends
• Access to Employee Assistance Program (EAP) at no cost
• You will be joining a business with an industry high NPS score, our customer centric care is at the forefront of everything we do.

Sounds wonderful? We can't wait to hear from you.

WS Audiology is an equal-opportunity employer committed to creating an inclusive employee experience. Regardless of race, colour, religion, national origin, age, ***, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, we firmly believe that our work is at its best when everyone feels free to be their most authentic self.

Candidates will be required to undergo a police check as a condition of employment. This check will be conducted in accordance with applicable laws and regulations and will be used to assess the candidate's suitability for the position.

Your Opportunity

Join our inbound Export team and provide exceptional sales and product support to domestic and international customers. This office-based role involves managing customer inquiries via phone and email, ensuring a seamless experience every time.

We offer a structured learning and development program to set you up for success and help you grow your career within a Wesfarmers business. If you’re enthusiastic, customer-focused, and ready for a long-term opportunity, we’d love to hear from you!

2x positions available, potential start date 12th January 2026.

What your new role entails:

• Provide an exceptional customer experience, assisting customers via telephone or email with a consistent ‘customer first’ mentality
• Build sustainable relationships with customers, vendors, and other key stakeholders
• Active participation in vendor product training to develop product knowledge and support customer needs
• Manage customer quotes, orders, general enquiries, providing product information, and resolving issues
• Take ownership and actively engage in all customer interactions to foster positive relationships
• Coordinating the transportation of customers' goods throughout the entire logistics process

What you’ll bring with you:

• Proven experience in a customer service environment
• Ability to succeed in a fast-paced sales and service environment, managing competing priorities
• High attention to detail, with demonstrated problem solving and investigation abilities
• Excellent communication skills and a positive attitude are essential
• Intermediate MS Office skills are preferred
• Experience in a similar role / industry will be highly advantageous, but not essential
• A strong desire to learn and grow, with opportunities for continuous development

Why Our Team Enjoys Being Part of Blackwoods: 

• To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including: 
• Discount membership card for Kmart, Bunnings, Officeworks & OnePass 
• Successful Refer-A-Friend program – earn up to $2,000 per referral 
• Opportunity to contribute to organizational success through process optimization and workforce efficiency 
• Collaborative and supportive work environment with opportunities for professional growth 
• Free onsite parking! 

NEXT STEPS 

If you meet most of the criteria listed above and would like to be considered for this opportunity, please submit your application today. We will contact suitable candidates as we receive them. 

As part of our recruitment process and commitment to safety, background checks (which may include a police check, pre-employment medical assessment, and/or drug & alcohol testing) may be required. 

Blackwoods promotes diversity and inclusion and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community, and people with disabilities. 

Are you passionate about customer service and construction? Would you like to work where the culture is all about being a team, friendly and fun? This may be the job for you!

New South Homes and Granny Flat Solutions are a multi-award-winning family-owned companies based in Sydney's North. We are looking for a talented Customer Service representative to help the most important people in our business, our customers!

The role requires someone who loves to help, is comfortable speaking on the phone and working alongside our successful sales team. There will be rostered Saturdays every 2nd week (till 4:00pm) and having a day off in lieu during the week.

The role may also require working from our new Display Homes (Central Coast and Turramurra) as required.

Why You’ll Love Working With Us:

• Outstanding team culture — supportive, fun, and genuinely collaborative.

• Multi-award-winning company — recognised 10 years in a row for excellence.

• Australia’s largest and most trusted granny flat builder.

• Real career growth — structured development, internal promotions, and cross-team opportunities.

• Strong leadership — direct access to the owners and senior decision-makers.

• Reward & recognition programs — monthly and annual awards, peer recognition, and performance bonuses.

• Job stability — industry-leading systems, strong pipeline of work, and long-term vision.

• ISO certified — quality, safety, environment, and processes you can trust.

• Community impact — through our charity, the Granny Flat Foundation, and local community support.

You will be responsible for the customer’s journey from the initial enquiry through to Sales which includes:

• Managing new leads and enquiries via phone and email

• Remotely assessing site conditions and feasibility of a new dwelling

• Recommending the right product to our customers

• Influencing our customers during the pre-Sales process

• Working on creating and sustaining relationships with customers and our internal teams

• Updating our CRM with customer notes, additional information and data to assist our teams

• Analyse and collect customer data to prepare reports

• Finding solutions for our customer’s needs

• Providing support to the sales team with duties such as calendar management and customer follow ups

The skills we are looking for:

• Being able to consistently develop your knowledge on products, services, and processes

• Open and honest communication both on the phone and via email

• Proven time, organisational and prioritisation skills

• A team player who is comfortable working autonomously

• A problem solver who loves to help customers

How to apply:

Apply now through Seek

Does this sound like your perfect role? We’d love to hear from you, send us your CV today!

YOUR OPPORTUNITY

Join our team as a Customer Care Consultant in Port Hedland and play a key role in supporting our customers. This is a dynamic, fast-paced customer service and retail role where no two days are the same.

We value safety, service, and operational excellence, and we’re committed to helping you succeed. You’ll receive comprehensive training and ongoing development to build your skills and grow your career.

This is your chance to make a positive impact while working in a supportive team environment that encourages learning and professional growth.

What You’ll Be Doing:

• Act as the first point of contact for customers in person, by phone, and email.
• Provide expert advice on a wide range of industrial products.
• Maintain a clean, well-stocked, and visually appealing shopfront.
• Collaborate with internal teams to ensure smooth service delivery.
• Uphold safety standards and foster a positive team culture.
• Work occasional Saturday mornings as part of weekend coverage.

What You’ll Bring:

• Previous experience in customer service or retail.
• Strong phone and face-to-face communication skills.
• Basic computer skills, including Microsoft Office.
• Exceptional written and verbal communication abilities.
• Ability to build relationships and communicate effectively with customers.
• A proactive, positive attitude with a willingness to learn.
• Excellent organisational and time management skills.

What's In It For You:

• Permanent salary, incentives & Wesfarmers share plans
• Exclusive Perks: Team Member discount card for Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail corporate partners
• Continuous training and career development opportunities 
• Guaranteed hours with annual leave and sick leave benefits
• Team events, celebrations, award recognition and prizes
• Employee Assistance Program: wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more!
• Refer-A-Friend program – earn up to $2,000 for each referral!
• Ability to purchase up to 4 weeks’ additional annual leave
• Generous paid parental leave policy and more!

NEXT STEPS

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTI+ community and people with disabilities. 

OUR STORY

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.