Lead planning and delivery of Western Grasslands fuelbreak program
Collaborate with district, regional and state teams
Build partnerships with agencies, landholders and Traditional Owners
Lead planning and delivery of Western Grasslands fuelbreak program
Collaborate with district, regional and state teams
Build partnerships with agencies, landholders and Traditional Owners
Department of Energy, Environment and Climate Action
This DEECA Forest Fire Operations Division role provides an opportunity to lead Fuelbreak Planning for the Western Grasslands Fire Management Program and work in partnership with a range of stakeholders including Parks Victoria and Traditional Owner groups. The Western Grasslands Reserve is a key element of the Melbourne Strategic Assessments Project and will ultimately cover 15,000 hectares to the west of Werribee. This role will be an essential part of a highly dynamic, collaborative, outcomes-focused team, and will suit someone with strong technical, communication and project management skills.
Specialist/Technical Expertise/Qualifications
This is a fixed term position available for a period until 30 June 2027. The work location for this position is Knoxfield with hybrid work arrangements available.
To be considered for this position, applicants are encouraged to submit a resume and cover letter (no longer than 2 pages) summarising their skills and relevant experience.
Please refer to the Key Selection Criteria provided in the Position Description, including the mandatory requirements.
How to Apply:
If you are a current DEECA employee, please apply via DEECA Careers.
Click the ‘Apply' button and you'll be redirected to a new platform and create an account.
Applications close 11.59pm on Monday, 8th December 2025.
All applications must be submitted through the online portal. We are unable to consider email or manual applications at this time.
Other relevant information:
Preferred candidates will be required to undertake pre-employment screening, including a Declaration and Consent form and a Nationally Coordinated Criminal History Check.
To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing position is only available to an Australian/New Zealand citizen or an Australian Permanent Resident.
A Diverse, Inclusive and Flexible Workplace
DEECA welcomes applicants from a diverse range of backgrounds and we focus on the essential requirements of the job and being consistent and fair in our treatment of all applicants. We also understand that a balanced life is important to our employees. Talk to us about our flexible options such as working some days from home, starting early or late, working part time, job sharing or accessing paid or unpaid leave. For more information visit applying for a role with us.
Grow with a company that invests in your development.
Work with passionate, driven people.
Not just a job - a launchpad for your future.
Grow with a company that invests in your development.
Work with passionate, driven people.
Not just a job - a launchpad for your future.
Employment Type: Permanent Full Time
Position Classification: Registered Nurse Virtual Care
Remuneration: $37.48 - $52.62
Hours Per Week: 38
Requisition ID: REQ620920
Advertising Closes: 10 December 2025
Employment with Mid North Coast LHD requires candidates to hold a valid authority to work in Australia (Aust Work Rights Visa).
What you'll be doing
Practicing and promoting safe, efficient and effective nursing care that reflects current standards of nursing practices and current Mid North Coast Local Health District policies and procedures.
MNC Virtual Care (MNCVC) is a district-wide program designed to ease hospital burden and improve patient outcomes by supporting hospital prevention strategies, including Early Supported Discharge, Urgent Care service delivery, Emergency Department (ED) avoidance, Central Intake, and the Aged Care Outreach Service (ACOS).
Operating within this hybrid model of care integrating virtual consultations with face to face interventions. The purpose of this position is to deliver timely, appropriate, and patient centred nursing care to individuals who can be safely managed outside the hospital setting.
About you
A suitable candidate will hold current registration with the Nursing and Midwifery Board of Australia and demonstrate strong clinical competencies with a diverse skill set to deliver safe, evidence-based nursing care across both virtual and face-to-face settings. you will be able to perform comprehensive nursing assessments using critical thinking, with a focus on early intervention, triage, and escalation within urgent care, community, and aged-care contexts. Additionally, you will demonstrate the ability to independently assess clinical priorities and respond appropriately in dynamic environments, including the early recognition and management of clinical deterioration.
Diversity and Inclusion lies at the heart of how we recruit.
Mid North Coast Local Health District is committed to building a diverse workforce that reflects and understands the community we serve. We are dedicated to fostering an inclusive workplace culture where everyone feels respected, valued and that they belong. As an equal opportunity employer, we welcome applications from candidates of all cultures, backgrounds, abilities, and experiences.
We encourage you to reach out if you require any adjustments or assistance during the recruitment process to ensure you have every opportunity to showcase your talent, skills, and potential. Please refer below to contact our Diversity, Equity & Inclusion Manager.
This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive for Category A positions prior to offer.
All new employees must agree to comply with the requirements outlined under the General questions section at Occupational assessment screening and vaccination - FAQ
Salary will be accordance with NSW Health State Awards for the advertised classification/s. These awards are available at http://www.health.nsw.gov.au/careers/conditions/pages/default.aspx.
Are you interested in moving to the Mid North Coast? Learn more at The Welcome Experience. A free service supporting businesses, essential workers and their families who are considering moving or have made the move to regional NSW.
A TALENT POOL MAY BE CREATED FOR FUTURE ROLES AND WILL REMAIN VALID FOR 18 MONTHS.
Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
For role related queries or questions contact Cassie Deans on Cassie.Deans@health.nsw.gov.au
For Diversity, Equity & Inclusion enquiries, please contact the District Manager - MNCLHD-Inclusion@health.nsw.gov.au
'Get to know our Health District' - MNCLHD
Code of Ethics and Conduct for NSW Government Sector Employees
Mid North Coast LHD is committed to implementing the child safe standards. For more information, please click here Child Safe Standards
Need assistance with your application please refer to our resources: How To Apply or for Aboriginal People and Torres Strait Islanders refer to: Stepping Up
Shape how we deliver ServiceNow functionality across ITSM, SPM, HRSD, SAM
Ensure solutions are effective, efficient & aligned with best practice.
Flexible working and great benefits
Shape how we deliver ServiceNow functionality across ITSM, SPM, HRSD, SAM
Ensure solutions are effective, efficient & aligned with best practice.
Flexible working and great benefits
Vacancy Number
ER2440
Position Title
Functional Analyst (ServiceNow)
Employment Status
Full Time Permanent
Department
Business Services
Location
Bundall Precinct
Award Classification
Stream A - Level 6
Salary
$101,616 - $108,140 per annum
Hours
36.00, 9-day fortnight
About the team
We're entering a new chapter for Chief Technology Office at the City of Gold Coast as we deliver bold, future-focussed solutions. With the launch of our IT Operating model as well as bringing critical IT services in-house, we are transforming the way we deliver technology services, making them faster, more responsive and more aligned with the needs of our organisation and customers.
As part of this transformation, we're hiring multiple new positions. These roles are key to shaping a vibrant and forward-thinking Chief Technology Office, one that adds real value, delivers better outcomes, and works in smarter more agile ways.
If you are equally excited about innovation, transformation and making a meaningful impact, now is the perfect time to join us.
About your new role
As a ServiceNow Functional Analyst, you’ll be the key link between business stakeholders and the ServiceNow platform. You’ll analyse business outcomes, translate them into functional requirements, and design best-practice solutions that align with the platform’s capabilities. You’ll work closely with vendors, developers and business users to configure, enhance and optimise the platform, ensuring solutions are scalable, supportable and deliver measurable value. This role requires a proactive approach to learning, staying ahead of vendor roadmaps, and leveraging industry insights to drive innovation.
For more information, access the position brief in our jobs portal by clicking ‘Apply’.
We're looking for people who have:
We’re after someone with a strong understanding of enterprise applications and a passion for making technology work smarter for people. You’ll have a track record of working in functional or application specialist roles, ideally within the ServiceNow ecosystem or other large-scale enterprise platforms.
You’ll bring strong analytical and problem-solving skills, great communication, and a collaborative mindset that helps bridge technical and business teams.
Proven experience in a functional or application specialist role, preferably with ServiceNow or similar enterprise platforms
Strong understanding of application functionality, configuration and best-practice use of enterprise systems
Experience gathering and documenting functional requirements and supporting solution design
Ability to perform functional configuration, testing and validation to ensure system alignment with business goals
Experience with providing end user training, support and reference documentation.
Proven ability to collaborate with vendors, developers and stakeholders to deliver quality outcomes
Strong analytical and problem-solving skills, with an eye for continuous improvement
Excellent communication skills and ability to translate technical information for business users
Commitment to ongoing learning, including keeping up with vendor roadmaps, user groups and upgrades
Bachelor’s degree in Information Systems, Business or equivalent experience
How to apply
Click 'Apply' to submit your online application. Upload your Resume with a Cover Letter (of no more than 2 pages) outlining how your skills, experience and personal attributed would allow you to achieve success in this role.
Documents need to be less than 2MB in size and PDF format is preferred. If you encounter technical issues when applying, please email: recruitment@goldcoast.qld.gov.au
Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.
Contact Person
Michelle Field
Contact Email
Closing Date
Tuesday 2nd December 2025
Applications close at 10.00pm on the listed closing date.
The City of Gold Coast is an equal opportunity employer dedicated to promoting an inclusive and diverse workplace. We are committed to supporting an environment where all employees, regardless of their differences or similarities, feel valued, respected and supported. Aboriginal and Torres Strait Islander persons are encouraged to apply.
Supportive, flexible and friendly workplace.
Dynamic and varied role.
Making a difference in the community.
Supportive, flexible and friendly workplace.
Dynamic and varied role.
Making a difference in the community.
Job Task Analysis - Open Space Crew Leader
Physical Health Assessment - Open Space Crew & Open Space Crew Leader
About the team
Step into a hands-on role with a passionate team committed to delivering top-quality playing surfaces for the Kingston community. With over 55 natural turf sportsgrounds spanning 78 hectares to maintain, this role offers variety, challenge, and the opportunity to be part of something that’s always evolving. No two days are the same, get ready to roll up your sleeves and make a real impact!
About the role
We are looking for a motivated and experienced individual to lead and support our Turf Maintenance team in delivering high-quality playing surfaces and open space maintenance. You'll supervise a small team of Turf Maintenance Officers, hands-on support, coaching, and daily direction to get maintenance tasks done efficiently and safely.
Working with the Sportsground Coordinator, you'll contribute to the planning and scheduling of turf maintenance works, seasonal renovations, and special projects. You'll also liaise with contractors, monitoring work standards, and ensuring all maintenance activities are delivered safely, on time, and to the required quality standards.
What you’ll deliver
This is a fantastic opportunity for someone with a sound background in turf or grounds maintenance and proven leadership skills to take the next step in their career.
What You’ll Bring
Qualifications
The right candidate will be able to demonstrate the City of Kingston’s values of
We make a difference ǀ We show care and respect ǀ We take pride in our work ǀ We are better together
Don’t meet every single requirement for this role? At Kingston Council, we recognise that different experiences make for great community outcomes. If you are excited about this role, but your experience doesn’t perfectly align to the criteria we encourage you to submit your application.
How to Apply
If you are interested in this opportunity, please submit your resume and a cover letter outlining your experience and how it relates to the role. To apply, please click the ‘Apply’ button. All applications must be submitted online through our career's portal. We look forward to hearing from you!
For any inquiries about the position, please contact Scott Mortimer, Sportsground Coordinator at scott.mortimer@kingston.vic.gov.au
To be considered for this role, applicants must have the legal right to work in Australia.
For any reasonable adjustments or access needs during the application or interview process, please contact the Hiring Manager or email us at peopleandculture@kingston.vic.gov.au
About Kingston
Kingston Council’s collective focus is on delivering exceptional service that achieves our vision and meets community expectations.
We are an inclusive, resilient community with a thriving economy, where we all share a safe, sustainable environment. The City of Kingston is south-east of Melbourne and is approximately 20km from Melbourne's CBD. We employ over 1,600 people in a diverse range of roles including engineering, customer service, administration, finance, family, youth and children's services, sport and recreation, health, parks and gardens, planning, arts and management.
Benefits of Working at Kingston
At Kingston Council, we believe in fostering an inclusive workplace where everyone feels valued. We support diversity and encourage applications from persons of all backgrounds. Here are some reasons why you might love working with us:
For further information visit our website Join our team - City of Kingston
Kingston City Council is an equal opportunity employer, committed to reconciliation and being a child safe organisation.
We are dedicated to attracting, retaining, and developing people of all genders, ethnicities, sexual orientations, abilities, and ages.
Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. We support adjustments throughout the recruitment and selection process, as well as during employment.
Flexible working arrangement
Career pathway opportunities
Relocation assistance available for applicants relocating from Interstate
Flexible working arrangement
Career pathway opportunities
Relocation assistance available for applicants relocating from Interstate
Advance your career by joining one of the most diverse public sector organisations in WA.
About the role
Under the supervision and guidance of a team leader, the Youth Justice Officer performs a variety of duties, including but not limited to:
• Case management of young people on Statutory orders.
• Working closely with families to identify and plan bail options.
• Provide and maintain centralised coordination and contact with bail facility staff, family members and other relevant agencies.
• Provide advice to courts and represent Youth Justice Services on issues pertaining to bail.
• Provide assessment and referral pathways for young people to appropriate organisations to assist with diverting them way from the Criminal Justice System.
• Undertake, facilitate and engage with young people referred to the Juvenile Justice Team.
If these duties that you are interested in, this position could be for you.
Benefits and Opportunities
• Flexible working arrangements can be organised
• Career pathway opportunities
• Learning and development opportunity programs
• Relocation assistance/allowance available for applicants relocating from Interstate
Why join the team?
When you join the Department of Justice, you become part of a people-focused organisation, working hard to make our community a fairer and safer place to live. We offer many different employment opportunities in locations around Western Australia. You will have a chance to make a real difference to your local communities and to the lives of those you work with.
Want to find out more about this role?
To find out more about this opportunity and how to apply for this position, follow the direct link below.
https://search.jobs.wa.gov.au/page.php?pageID=160&windowUID=0&AdvertID=395786
Applications must be received before Monday, 8 December 2025 at 4:30pm.
Integrate natural assets into strategic asset management planning
Drive and support ecological sustainability and climate resilience initiatives
Innovative high performing team to meet our communities' needs
Integrate natural assets into strategic asset management planning
Drive and support ecological sustainability and climate resilience initiatives
Innovative high performing team to meet our communities' needs
Full Time – Permanent
About the Position
The principal role of the Natural Asset Planner is to drive and support the planning and delivery of
natural asset initiatives and ecological sustainability improvements across council’s built and
natural environment.
The role includes integrating natural assets into council’s asset management system and contributing to the development of Asset Management Plans and the council’s Strategic Asset Management Plan, forward works and renewal programs through the provision of advice, information, statistics and data as required.
About You
As the Natural Asset Planner, you have expertise in biodiversity management, ecological restoration, and climate adaptation. You thrive in collaborative environments, can influence stakeholders, and provide practical, best practice ecological natural asset advice and support to a range of internal stakeholders. Your communication skills and passion for sustainability will enable you to drive innovation and community engagement.
Key Selection Criteria:
Working for Council
Some of the benefits of working with us include:
If, after reading the position description you have any queries, or require further information please contact Soulis Kourtidis, Team Leader Community Assets on 0481 093 078.
Application Process:
To be considered for this position, all applicants must submit a resume and a cover letter addressing how they meet each of the key selection criteria detailed within this advertisement. It is mandatory to provide detailed explanations of relevant experience and qualifications related to the criteria outlined above.
Applicants will be assessed based on their ability to demonstrate relevant experience for the position and alignment with the City of Onkaparinga’s Values and Behaviours.
The City of Onkaparinga is committed to a diverse, inclusive, and accessible workplace. We welcome applications from Aboriginal and Torres Strait Islander people, and individuals with disabilities. For any adjustments during the recruitment process or on the job, contact humanresources@onkaparinga.sa.gov.au.
The City of Onkaparinga advises that the recruitment process includes a medical assessment, confirmation of experience and stated qualifications and may also include psychometric testing.
Applications close – 5pm Monday 8 December 2025
Maiem, Sew Ngapa! Welcome to the Torres Strait Regional Authority (TSRA).
IF WORKING FOR THE COMMUNITY IS WHAT YOU ENJOY, PLEASE JOIN OUR TEAM!
The TSRA Fisheries Program is seeking an experienced, enthusiastic and motivated worker.
This exciting role will provide high level of project and administration support to the Fisheries Team.
Working closely with the Project Managers you will be responsible for coordinating logistical requirements and operations for the region’s fisheries.
The opportunity
Create impact beyond the office stretching across the sands and seas of the Torres Strait region.
Join one of the most remote – and unique – Australian Public Service (APS) agencies.
TSRA is the lead Commonwealth agency for Indigenous Affairs in Zenadth Kes (Torres Strait).
We’re the northernmost region of Australia, where beautiful red dirt Country meets turquoise waters.
Located in the nation’s far north between Cairns and Papua New Guinea, we support programs across the Torres Strait region, including for the 17 inhabited islands of the Torres Strait and the communities of Bamaga and Seisia on the Northern Peninsula Area.
We’re a federal government statutory body and operate under the direction of a community-elected board.
TSRA offers:
• A diverse, vibrant and culturally rich workplace – on Fridays we wear floral.
• Competitive wages, attractive remuneration package and leave entitlements.
• Recognition of local and state government balances such as sick leave and long service.
• 15.4% superannuation.
• Benefits under our Enterprise Agreement include:
- Retention bonuses
- Leave types including annual, personal, cultural, long service and paid parental leave
- Paid Christmas shut down
- Annual healthy lifestyle reimbursements
- Help with relocation and travel costs, depending on role and location
- Generous career, study and professional development options.
This position is based on Thursday Island with occasional travel across the Torres Strait Region.
Applications close at 11:30pm AEST, Thursday 11 December 2025.
Lead a team of operations and maintenance staff
Play a key role in ensuring we meet our level of service commitments
Flexible working arrangements to support work-life balance
Lead a team of operations and maintenance staff
Play a key role in ensuring we meet our level of service commitments
Flexible working arrangements to support work-life balance
About Us
GMB Water, a subsidiary of Mount Barker District Council, provides essential wastewater services and manages recycled and bore water supply for the community. We are committed to supporting local people and businesses while working towards a shared vision of environmental sustainability.
The Opportunity
The Team Leader Treatment Operations will work closely with the Manager Operations to ensure we are providing a reliable, safe, and sustainable service to our wastewater, recycled water and bore water customers. You will also play a key role in ensuring we meet our level of service commitments and all regulatory and licence conditions.
You will be involved in the construction and commissioning stages of our new treatment plant in Mount Barker and will ultimately be responsible for leading operations at a treatment plant that contains the latest technology in a purpose built facility.
This role offers a wide variety of challenges and will suit a candidate that enjoys problem solving and continual improvement. You’ll lead a team of operations and maintenance staff to deliver critical services to the community across multiple sites.
What We’re Looking For
Our ideal candidate will bring:
Proven experience in treatment plant operations, specifically activated sludge and tertiary treatment processes
Tertiary qualifications in engineering or equivalent knowledge in process operation
Demonstrated leadership capability
Technical knowledge in SCADA and OT management
Strong organisational skills and attention to detail
Excellent communication and interpersonal abilities
Why Join GMB Water?
Working with us means you’ll enjoy:
Flexible working arrangements to support work-life balance
Career development opportunities and ongoing learning
Exposure to diverse wastewater and recycled water projects
Salary packaging options
A supportive and collaborative team environment
To view the Position Description, which outlines the full list of duties and required skills and knowledge, please visit www.gmbwater/about/careers
Salary
The salary for this role is $111,206.83 to $127,547.03 per annum, plus superannuation. Participation in a rotating on-call roster and attending call outs is a requirement of this role, an on-call retainer and call outs are paid in addition to your base salary.
How to Apply
To apply or view the full position description, visit www.gmbwater.au/careers.
For a confidential discussion, contact Simon Plush, Manager Operations, on 08 8188 9327
Applications close at 9:00 am on Wednesday 18 December 2025.
Interested in HR with great customer service skills and can manage priorities?
People and Culture Officer Pool looking to immediately fill permanent roles
Located in Perth CBD
Interested in HR with great customer service skills and can manage priorities?
People and Culture Officer Pool looking to immediately fill permanent roles
Located in Perth CBD
Are you passionate about making a difference for Western Australia?
We want to hear from you.
About us
The Department of Treasury and Finance is at the centre of Government decision-making. As the principal economic and financial advisor, we provide leadership and strategic advice and influence to support the delivery of services and outcomes for the benefit of Western Australia.
What we do is integral to the Government’s decision-making processes about where and how to spend taxpayer’s money to ensure Western Australians have access to quality services on a financially sustainable basis.
We lead procurement and leverage our buying power to secure products and services for government, achieving value for money for WA.
We collect revenue to fund government services and administer payment of grants and subsidies to the WA community.
The work area
This role sits within the Corporate Strategy and Performance Directorate which is part of the Advisory Services business unit. The People and Culture team is responsible for delivering the full range of human resource and organisational development and capability for Treasury and Finance. Working closely with Executives, the leadership team and our people, we develop and implement strategies to attract, engage and develop employee and build upon organisational culture.
The opportunity
Do you have experience working in Human Resources or recently finished your studies or graduated, looking at highlighting your strengths with the skills you gained while studying?
We are looking for individuals who have great customer service skills, with good attention to detail and ability to manage priorities. There is a permanent full-time position available in the Operational team for immediate filing, and an upcoming permanent full-time position in the Organisational Development team. Below is a summary of the duties within each of the teams:
Operational team
Organisational Development team
This is a terrific opportunity to join a fantastic team and start your career journey with the Department of Treasury and Finance and make a difference for Western Australia!
Note: Due to the department’s shutdown over the Christmas/New Year period, this selection process will be finalised in early 2026. The selected candidate will be expected to commence in the role in the new year.
Find out more
If you’d like to have a chat about the role please contact Mary-Ann Anglesey, Team Leader Recruitment and HR Services via mary-ann.anglesey@dtf.wa.gov.au or (08) 6551 2572.
Visit our careers page to find out why Treasury and Finance is an incredible place to work.
How to apply
Please allow sufficient time to submit your application as we are unable to consider late or incomplete applications. For information about the process or lodging your application online, please contact recruitment@dtf.wa.gov.au.
Subsequent Vacancies
This process may be used to fill similar permanent or fixed-term (full time/part time) vacancies that may arise within Treasury and Finance across the WA public sector for up to 12 months. Applicants found suitable but not recommended for this vacancy, may be considered for subsequent similar vacancies in the Department of Treasury and Finance, in accordance with Part 2 of the Commissioner’s Instructions No. 39: Interim Arrangements to Fill Public Sector Vacancies.
Plan, development & implementation of Bayside's Customer Experience Strategy
Showcase exceptional project management leadership
Permanent Full Time, 35hrs per week, 9 day fortnight (opt in)
Plan, development & implementation of Bayside's Customer Experience Strategy
Showcase exceptional project management leadership
Permanent Full Time, 35hrs per week, 9 day fortnight (opt in)
Projects Lead – Customer Experience
Plan, development & implementation of Bayside’s Customer Experience Strategy
Showcase exceptional project management leadership
Permanent Full Time, 35hrs per week, 9 day fortnight (opt in)
Our team
At Bayside Council, we are committed to a positive, flexible and supportive workplace culture, where our people and customers feel respected and valued. We are proud to serve our community through operating with transparency, integrity and in the best interests of the Bayside community to deliver exceptional service.
The City Performance directorate underpins the delivery of service excellence by providing expertise in financial services, procurement, governance, customer experience, property services and business technology.
About the role
The role is responsible in leading the development and delivery of improvement initiatives across the organisation, particularly the implementation of Bayside Council’s Customer Experience Strategy. This role will provide expertise in driving continuous improvement activities aimed at enhancing operational efficiency, effectiveness and performance, to help improve the customer’s experience with Bayside Council. This role will drive cultural and operational changes to also improve staff and community experiences.
This roles’ placement in the organisation and focus may change when the implementation of the Customer Experience Strategy has completed, in which the support provided by this role may be allocated to another key council initiative.
About you
The successful candidate will be required to:
Work with the Manager Customer Experience on the planning, development and implementation of Bayside Council’s Customer Experience Strategy and other key Council initiatives.
Lead, monitor, and report on Council’s cultural change improvements by engaging with leaders to identify and implement improvements.
Expand the use of Council’s Customer Request Management System by identifying and implementing improvements based on customer needs.
Identify opportunities to implement service improvement, gain operational optimisation and develop new innovations
Explore opportunities to capture and report on customer experience satisfaction for both post-transactional service and place-based experiences.
Design and implement a robust customer feedback program.
Review staff performance work plans and position descriptions to include outcome- based performance indicators focused on quality customer service.
Complete ongoing service reviews of end-to-end customer journeys to identify improvements that align with customer needs and expectations, including online and face-to-face services
Manage and deliver the Place Liaison Program of improvements aimed at improving the community’s experiences of Town Centres and other key public spaces.
We are looking for a someone who can demonstrate the following skills:
Problem Solving - ability to think, analyse and consider a broad range of concepts when developing solutions.
Provide support, guidance and coaching to the staff reporting to them and other team members to build team capacity.
Promote positive and collaborative culture through open, fair, and transparent decision making and ethical, professional behaviour.
Project management - Understand and apply effect planning, coordinating and control methods.
Our benefits and culture
As an organisation, we pride ourselves in offering a flexible working environment centred on delivering great outcomes for our customers, whether internal or external. The Customer Experience team have a strong culture of collaboration and delivering exciting new initiatives.
On top of the competitive salary, our people enjoy:
The option to opt in for a Rostered Day Off every fortnight
3 extra days off during Christmas each year
15 days sick leave each year
2 days health and wellbeing days each year
Generous parental leave entitlements for both parents
Apply now
Before submitting your application, please take the time to read the Position Description by clicking the paperclip button located in the top right section of this page. Please use MS Edge or Google Chrome when submitting your application. If you have any technical issues with your application, please contact support.erecruit@bayside.nsw.gov.au
Deadline: Tuesday 8 December, 2025
Salary Range: $126,907 - $142,135 pa + 12% super
Applicants may be required to satisfactorily undertake a Criminal History Check, Medical and/or Working with Children check in accordance with the position.
Bayside Council is proud to be both an Equal Opportunity Employer and a Child-Safe Organisation. We are committed to fostering a diverse, inclusive, and safe workplace where all individuals regardless of background, experience, or identity, feel valued and respected. We also recognise the rights of children and young people to feel safe when accessing Council services, and we strive to maintain an environment that promotes their safety and wellbeing. All hiring decisions are based solely on individual merit and alignment with requirements of the role. Applicants can request a reasonable adjustment at any stage during the recruitment process by getting in touch with our Talent Acquisition team to discuss their needs in confidence.