CUSTOMER SUPPORT AGENT – Job Opportunity

 Job Summary:

Exciting opportunity to work for an Employer of Choice – join our team as a full time Customer Support Agent! Multiple positions are available.

Due to the ongoing rapid growth of our thriving e-commerce business we are once again looking for remarkable individuals to join us and become an integral part of the organisation. 

The Customer Support Team serves as the heart of ButcherCrowd, and we need people with exceptional administration skills, a deep understanding of superior customer service, and, above all, a positive, team-oriented attitude. 

In this role, you'll be engaging with customers across various communication channels, handling enquiries, mastering diverse platforms, and synthesizing it all into polished written and verbal communication to cater to our valued clientele. 

At ButcherCrowd, we offer the flexibility of working remotely from home and from our ocean front office on the northern beaches. Additional perks include product discounts, a supportive and close-knit team environment, continuous training, opportunities for career advancement, and importantly, working for a values-driven company that truly values its employees. 

Please note that the applicant must reside in Cairns to be considered for this position. 

Key Responsibilities: 

• Provide prompt and professional assistance to customers through various communication channels.

• Efficiently resolve issues via investigation, logical reasoning, and liaising with internal and external stakeholders.

• Maintain meticulous documentation of all interactions across multiple platforms, emphasising attention to detail.

 Skills & Requirements: 

• We are specifically looking for people with exceptional communication skills, both written and oral.

• Strong customer service aptitude with excellent interpersonal skills.

• Effective time management and prioritisation abilities – we need you to be very well organised.

• Self-motivated and capable of working independently to accomplish tasks.

• Proficiency in Microsoft Office applications, particularly Outlook and Excel.

• For our rotational roster you need to be available to work weekends between 830 am and 430 pm, and weekdays between 8 am and 6 pm.

• Capability to work both from an office setting and remotely from home, with a reliable internet connection.

• A willingness to continuously learn in a dynamic, ever changing environment, along with an openness to receive feedback and follow detailed procedures.

 Salary Range:

 $58,700 - $69,400 per annum plus Superannuation

 Company Overview:

 ButcherCrowd is an Australian, family owned, rapidly expanding meat and seafood delivery subscription company. We partner with Australian farming and fishing families, along with producers, who follow regenerative and sustainable practices. Sourcing from partners with aligned values ensures that our animals have lived a life as nature intended, stress free. They're raised humanely, with no added nasties. We deliver our products direct to our customer’s door, covering 96% of the population. With operational bases in Cairns and Sydney, we cater to customers nationwide.

How to Apply:

If you're seeking a flexible, full time, work-from-home and office opportunity with a thriving company and possess the requisite skills and enthusiasm, we encourage you to apply. Join ButcherCrowd and become part of an exhilarating journey in the e-commerce sector, while delivering premium-quality meat and seafood to customers across Australia.

To apply, please submit your resume and a cover letter showcasing your relevant experience and skills to:

 HR@butchercrowd.com.au

 Thank you for considering a career with ButcherCrowd!

• Join a highly regarded and reputable logistics company known for innovation and exceptional service.
• Engaging and varied role, handling customer inquiries, coordinating logistics, and ensuring smooth operations.
• CBD office location with a hybrid working model, offering flexibility and work-life balance.

• Handle inbound and outbound communication, ensuring timely and accurate updates for customers, truck drivers, and internal teams.
• Manage a high volume of emails (120+ per day) and calls, providing exceptional customer support and troubleshooting issues.
• Work closely with internal teams and external stakeholders to ensure smooth freight operations and build strong business relationships.
• Contribute to process improvements, identifying opportunities to enhance efficiency and customer experience.
• Support reporting and data tracking to help optimise performance and service delivery.

• Customer service experience in a high-volume environment (logistics experience is a plus but not essential).
• Strong communication and stakeholder management skills, with the ability to build trust with customers and internal teams.
• Initiative and autonomy – able to think on your feet, solve problems proactively, and take ownership of tasks.
• Resilience under pressure, maintaining professionalism and accuracy when managing multiple requests.
• Tech-savvy, with experience using CRM systems, email management tools, and Google Workspace.
• Ability to thrive in a fast-paced environment, ensuring a smooth and efficient service for clients and customers.

Calling for passionate customer service professionals looking for an exciting career change. Your NEW role awaits!

Are you a people person with a passion for helping others?…searching for your next exciting opportunity? 

About Us:

We are a successful, fast-growing wellness brand that has been offering the worlds best in home health tech to customers in Australia and New Zealand for over 17 years.  Our premium Saunas, Ice Baths and Massage Chairs are designed in Melbourne and offer amazing health benefits that help people live better every day.

About the Role:

We are seeking a dynamic, detailed customer service star to make us even better!

Motivated by our core value of "Making the World Better," we're seeking like-minded administrative go-getters energised by service excellence with a can-do attitude and desire for personal and professional development and growth. Located in Melbourne's best location, team members enjoy a collaborative culture, free daily massages, regular team lunches and events, and a company committed to Creating Happiness for our team and customers. 

What You'll Do:

• Assist customers with how to use their new products & help them get the most out of the many features and benefits!

• Interact with customers, provide aftersales care and follow up – giving them a world class experience.

• Identify opportunities to improve the customer experience, internal processes and take initiative in problem-solving.

• Organise transportation for products, track and keep the customers informed along the way.

• Work with team members and leaders to enhance operational efficiency.

• Contribute to our welcoming & fun team culture by participating in regular team activities.

What We’re Looking For:

• Customer-driven – You know the importance of good customer service and excel at leaving each client 100% satisfied.

• A desire for career growth - Seeking to develop skills, take on greater responsibilities and actively open to leadership opportunities.

• Communicator – You excel at communication and are a great listener.

• Detail-oriented, knowledgeable, and well-spoken. You are professional, flexible, and a fantastic problem-solver.
  Tech-savvy - You are proficient with technology, have accurate data entry and sound administrative skills.

• Ability to handle challenging customers and situations in a calm and confident manner 

• Results driven and demonstrated success in meeting and exceeding KPI's

• Team player, confidant, partner. You are a constant. A dependable, trusted counterpart.

Why You'll Love Working With Us:

✨ Meaningful Work – A chance to make a difference and enhance people’s lives.

✨ Career Growth & Development – Opportunities to learn new skills, take on leadership roles, and advance professionally.

✨ Innovation & Creativity – Encouraging fresh ideas, continuous learning, and dynamic problem-solving.

✨ Culture – Become part of our vibrant and supportive team that love what we do and enjoy to coming into work every day – committed to making the world a better place!

Opportunities for Growth:

• Gain hands-on leadership experience by supporting the Customer Service Manager

• Participate in training and mentorship programs

• Develop skills in team coordination, service strategy, and operations

• Progress into a 2IC position based on performance and company needs

If you are an energetic, can-do team player with a passion for the customers you serve, this is YOUR role, so Apply Now!

Caring for You Nursing Agency is a family owned, international award winning agency and we are experiencing continuous growth and expansion.  We have an exciting opportunity for a superstar to join our dynamic team in our new Brisbane Hub.  

We invite applications from driven, proactive candidates who are ready for a high-energy role in healthcare support. If you’re looking for a dynamic challenge and are committed to making a difference in our team, we want to hear from you!

To succeed in this role, we’re seeking a standout professional with exceptional communication skills, a talent for real-time problem-solving, and a resilient, positive attitude. You should be highly motivated, passionate, and ready to go above and beyond – all while staying adaptable and having fun along the way!

 Why work for Caring for You

• Supportive, fun-loving team 

• A rewarding position assisting the healthcare industry

• Be a part of the company’s success

• Extensive training is provided to ensure we set you up for success in the role

• Attractive above award rates to ensure you feel appreciated

• Flexibility 

 What You’ll Do

• Work on a 24/7 rotating roster

• Continuously prioritize tasks and troubleshoot issues with speed and precision

• Build rapport and communicate effectively with our clients, nurses, and carers

• Maintain a proactive approach to meeting KPIs and supporting agency needs

• This is a fast-paced, high-intensity role that demands exceptional focus and resilience

• Opportunity for growth

About you, your values, skills & experience:

• You have excellent computer and phone skills

• You have the ability to multi-task

• You take initiative and aren’t afraid to tackle challenges head-on.

• You have proven successful sales experience

• You’re outgoing, confident, and adaptable

• Quick learner

• Demonstrated excellent customer service skills

Knowledge of the Health Care Industry is not essential but would help set you up for success.

 If you love a challenge and want to work in a fast paced, encouraging, and supportive environment and join a seriously amazing team, then register your interest by EMAIL ONLY to:

hr@caringforyou.net.au

 Applications close Sunday 2nd November 2025 at 5PM.

 Caring for You is committed to building a safe and respectful workplace which supports diversity for all. We strongly encourage qualified applicants of all abilities to apply for this position including those with a diverse background and heritage. Our differences stem from who we are and what we have experienced, and drawing on these differences allows us to provide healthcare services that are inclusive to everyone.

 NB Due to the number of applicants, only the successful candidates will be contacted.

At VicRoads the work you do has real impact. Our work connects people and communities. We keep Victorians moving safely and smoothly today and help them be ready for tomorrow.

VicRoads empowers our people to learn and grow- focusing on impact and innovation. We reflect the diversity of Victoria and foster clever thinking to keep you and the community moving.

VicRoads is progressing too. In August 2022, we started on a new chapter when the Victorian State Government partnered with Aware Super, Australian Retirement Trust, and Macquarie Asset Management to operate registration and licensing services on its behalf.

We work collaboratively with the Victorian State Government to ensure we fulfill regulatory requirements, deliver State projects and safeguard customer data. The Victorian State Government retains sole responsibility for road access, infrastructure and safety.

Salary: $31.94 an hour plus 25% loading
Tenure: Casual
Location: Leongatha

Are you passionate about helping people and delivering outstanding customer service? Join our dynamic team at VicRoads!

At VicRoads, we pride ourselves on providing exceptional service and support to our customers. We believe that every team member plays a vital role in our success, and we are currently seeking enthusiastic Casual Customer Service Officers to join our vibrant team.

Key Responsibilities:

• Deliver registration and licensing services around the needs of our customers in a dynamic environment, over the counter, face to face, by telephone and in writing, in accordance with established policies and procedures, work instructions and guidelines, in a professional, timely and courteous manner.
• Investigate and resolve customer enquiries according to established policies and procedures, work instructions and guidelines, in a timely manner. effectively resolve customer complaints and escalate to supervisor where required.
• Exercise judgement to suggest improvements to customer service delivery processes and tools and support corporate change initiatives.
• Work collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives.
• Provide guidance and support to less experienced staff where required.

What we are looking for:

To ensure success in this position you will need to have:

• Exceptional customer service skills, a positive can-do attitude with a keen eye for detail
• Excellent communication skills coupled with a strong work ethic.
• Adaptability, flexibility, and agility with regards to change and adopting new methods of working
• A team player who is not afraid to go above and beyond where required.
• Intermediate computer literacy skills
• A full valid driver's license is required. (You cannot be on your P Plates).
• Reasonable travel is required.

VicRoads is committed to continually investing in our workforce and fostering an environment whereby all our employees feel valued, engaged, and empowered. To attract, retain and develop great people, we provide genuine flexibility, a culture that supports people to be their best and be themselves, and great opportunities for career development. We embrace diversity and inclusion and are proud our workforce reflects the community we serve.

Our Culture:

Innovation powers progress, but it doesn't come without support. To attract, retain, and develop talented people, we reward initiative and ingenuity, foster collaboration, and offer dynamic career development. At VicRoads, we embrace diversity and inclusion and we're proud our workforce reflects the community we work for.

What we offer:

• Competitive salary and benefits, including opportunities to earn a bonus
• Salary packaging, Fitness Passport & discounts to hundreds of retailers
• Opportunities for professional and personal development.

How to Apply:

We encourage applications from people of all genders, backgrounds and communities.

If you need any adjustments to our recruitment process or the role itself, please let us know when applying.

Please submit your application via the "Apply" button. Applications should include a resume and a brief covering letter.

For a copy of the Position Description please email talentacquisition@vicroads.com.au

Unfortunately, applications cannot be accepted via this email.

Application close 11.59pm Monday 20 October 2025.

Please note: VicRoads is required to evidence your right to work in Australia and may ask for your consent to check records maintained by the Department of Immigration and Border Protection as well as records maintained by Victoria Police and VicRoads as part of the selection process. Information provided to VicRoads will be treated in the strictest confidence. Please note that due to legal requirements you must be predominantly located in Australia and for certain roles, predominantly located in Melbourne or Victoria.

• Coordinate with Service Agents, Contractors and customers to prioritise urgent repairs, particularly in critical environments such as hospitals and aged-care homes.
• Follow up on all submitted warranty claims to ensure the Service Agent has contacted the consumer.
•  Ensuring all warranty claims are accurately completed before submission.
• Assisting with monthly reports on open and closed warranty claims, ensuring transparency and accountability.
• Fostering and developing working relationships with the key stakeholders to ensure the efficient and timely submission of invoices.

• 2+ years of experience in warranty processes and procedures, ensuring compliance and accuracy.
• Expertise in customer service, with a specialised skill set in de-escalation and conflict resolution.
• A background in the HVAC industry would be ideal.
• Excellent written and verbal communication skills.

• Temp - Perm opportunity for successful candidate.
• Opportunity for hybrid work arrangements (1 day WFH).
• Tech hardware & software provided.
• Kickstart or accelerate your career with a global organisation listed in the Fortune 500.
• Great team and manager - empathetic and supportive.

• Dynamic and fast paced role in a global Supply Chain solutions organisation

• Supportive and collaborative culture where you can have a huge impact

• Permanent - Full time role - Tuesday to Saturday roster
  

The Opportunity:

We are seeking an enthusiastic and motivated Customer Service Officer to join our dynamic and collaborative Operations team in our newly built distribution centre in Brisbane Airport. In this role, you will be working in a fast- paced operations environment, this will be a busy and exciting role where you will provide a high level of phone- based customer service and operational support to all our customer’s stores. 

This would be a good opportunity for someone looking to grow and develop their career and learn from ground up.

Day to day you will:

• Provide high quality customer service to internal and external stakeholders

• Be responsible for receipt and amend customer orders into the system

• Advise customers of changes in item numbers and products as well as out of stock items

• Have a clear understanding of ongoing promotions and promotional products and advice customers of any order/inventory level changes accordingly

• Liaise with warehouse and transport departments to process additional orders

• Be responsible for complaint handling and resolution and also ensuring credits are processed in a timely manner

About You:

• Be a self-starter who can manage your own time and prioritise your workload in a fast-paced environment 

• Strong communication and influencing skills

• Ability to problem solve and develop solutions 

• Demonstrated ability to collaborate effectively with colleagues in a team-oriented environment to achieve shared goals and objectives

• High level of accuracy and attention to detail with the ability to follow through

• Previous experience using CRM & WMS systems, would be advantageous

• Intermediate proficiency with Microsoft Office

Training and Development:

We understand the importance of ongoing growth and development. As a valued member of our team, we will provide you with comprehensive training to ensure you excel in your role as a Customer Service Officer. You will receive the necessary support and resources to thrive in this dynamic industry

What We Offer:

We believe in building careers through providing a safe, connected, and innovative culture that supports ongoing growth and development.

• Competitive salary

• Employee Assistance Program (EAP)

• Quarterly and annual recognition awards

• Free onsite parking

• Paid parental leave

• Volunteer leave

• Ongoing Training and development

• Career Growth opportunities

About Martin Brower:

At Martin Brower we are proud to be a leading global Supply Chain Solutions provider for large scale restaurant chains. From our global supply network and distribution centres and into our customer’s hands, Martin Brower takes supply chain management personally. Martin Brower does more than procure and move product, we create and deliver smart insights by collaborating and innovating every link in the supply chain. Within ANZ, Martin Brower has a network of distribution centres across all major capital cities, and we are well known for setting new standards for on-time delivery, dependability, efficiency, safety, and sustainability.

We are driven by our shared C.A.R.E.S values. These are woven into the fabric of our culture and guide everything we do and ensure an unparalleled experience and environment for our people.

We value the unique contributions of each and every member of our diverse Martin Brower family. Keeping in mind our core values and customer orientation we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, or disability status.

This is an opportunity to be part of an outstanding work environment, in a global company who invests in their people, training and development with a focus on diversity and internal promotion. 

If you want to be a part of this world-class team, Apply Now!

The Martin Brower job application contains personal information, including sensitive information, information that is identifying, or which could reasonably link to identifying information, collected from or about individual people to provide them with services e.g. accessibility adjustments required for a Recruitment selection process.”