About the Business
Established in 1986, and widely regarded as the pioneer of liquid nutrition innovation in Australia, Agrichem produces a vast range of Specialty Liquid Fertiliser, Soluble Solids, Plant Health Formulas and Adjuvants, that have re-enforced its reputation as the supplier of choice for astute growers, both domestically and internationally.

Agrichem’s unparalleled experience and technical expertise, garnered through decades of close collaboration with farmers, dealers and researchers, has resulted in unique, premium quality products.

"Behind every seamless transaction is a person who makes it happen!"

In the fertilizer industry, product alone doesn't build loyalty - people do. Our customers stay because they're supported, understood, and empowered to succeed. That's where our team comes in. We are looking for two highly capable team members to execute operational and sales experiences, Customer Experience Officer and Customer Experience Specialist.

Both roles are about driving value at every touchpoint. You're not just reactive - you're proactive.

Customer Experience Officer

• Effective and timely engagement via multiple channels - phone, email.

• Timely and accurate order entry, ensuring a frictionless customer experience.

• Resolution of day-to-day enquiries related to products, pricing, and delivery plus more.

• Administration that keeps our systems humming - clean data, clear documentation plus more.

• General office duties, mail and reception management.

Customer Experience Specialist

• Proactively engage key customers to uncover needs, trends, and growth potential.

• Align product offerings with real-world customer outcomes.

• Support retention and reactivation strategies with insight-led action.

• Educate and guide customers with tailored product and service recommendations.

• Track engagement, flag churn risks, and own account health metrics.

This isn't just order taking - it's trust building. You'll be part of a team that ensures excellence behind the scenes, enabling everything out front to run with confidence and clarity.

What you will bring:

To be successful in either interested role, you will have proven experience in a customer service, administration, account management, sales, or order management preferably within a B2B environment. You will have obtain the following:

• Exceptional communication skills both verbal and written

• Ability to build strong, trust-based relationships with customers and internal stakeholders

• Customer-centric mindset with a passion for delivering exceptional service and tailored solutions.

• Proven track record of meeting or exceeding sales or service targets.

• Adaptability, flexibility and willingness to deliver above and beyond.

• Proficiency in ERP systems and Microsoft Office Suite (Outlook, Word, Excel)

It will also be beneficial if you have: 

• A professional, confident but friendly disposition and can engage with all levels across an organization.

• Not afraid to roll up your sleeves.

Benefits

• Working for an Australian owned company

• No need to commute into the CBD

• Answer all phone calls promptly and professionally.
• Manage phone and email sales inquiries.
• Provide accurate pricing, availability, and order information to customers.
• Offer solutions to product and service questions and provide technical information and literature to customers.
• Process sales orders and issue picking slips in the ERP system (SAP).
• Schedule and monitor customer order delivery dates.
• Handle customer complaints with empathy and professionalism, escalating when necessary.
• Raise credits/claims/returns/faulty requests.
• Provide written order status reports (i.e. forward order and backorder).
• Maintain and update customer records in the CRM system.

• Excellent communication skills (written and verbal).
• Minimum 2 years of experience in customer service, preferably within the building materials sector
• Strong attention to detail with excellent data entry skills.
• Ability to thrive in a fast-paced, dynamic environment and think outside the box.
• Experience working in SAP

• Be part of a friendly and supportive team.
• Work for a manager who truly values your input and rewards your hard work.
• Grow your career in a fast-paced and rewarding environment.
• Opportunities for professional development and advancement.

We're on the hunt for a full time Customer Care Consultant, to join our friendly team in Kwinana WA!

If you’re passionate about delivering outstanding customer service and thrive in a team environment, this could be the perfect opportunity for you. No two days are the same, and you’ll be part of a supportive team that values growth and development. 

What You'll Be Doing:

• Responding to customer inquiries via phone and email with professionalism and care
• Completing administrative tasks to support customer care operations
• Striving for first-contact resolution and meeting service level targets
• Contributing to a collaborative, customer-focused team culture
• Working Monday to Friday, 7:30am – 4:00pm

We offer a comprehensive training program to set you up for success from day one. No experience in our industry? No problem – we’ll train you!

What You'll Bring:

• Previous experience in customer service or support
• A customer-first mindset and strong interpersonal skills
• Confidence using Microsoft Office and other computer applications
• Excellent written and verbal communication
• Ability to work independently and as part of a team
• A proactive, solution-oriented attitude and a willingness to learn
• Bonus: Experience in industrial supply or trade environments

Why You’ll Love Working With Us:

• Permanent salary and incentives
• Generous Team Member Discount Card for Kmart, Bunnings, Officeworks & Target
• Ongoing learning and development opportunities
• Monday to Friday schedule — enjoy your weekends!
• Refer a Friend Program — earn up to $2,000 per referral
• Option to purchase up to 4 weeks of additional annual leave
• Team events and celebrations
• Additional discounts from over 300 corporate partners
• Generous Wesfarmers annual share plans
• Attractive paid parental leave policy
• Free onsite parking and more!

NEXT STEPS

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates in the next two weeks so apply fast to avoid missing out!

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which may include a pre-employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

OUR STORY

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.

At Your Business Listing, we’re digital marketing specialists helping local Australian businesses boost their online presence. With 10 years of success in Melbourne and exciting new product launches coming up, our portfolio of clients are growing - and so is our team!

We’re on the lookout for a passionate and driven Account Manager to join us. If you're a people person who thrives in a fast-paced environment, we want to hear from you!

About the Role:

As an Account Manager with us, you will play an integral role in our clients experience. You will manage your own portfolio of businesses and you will serve as their trusted advisor and first point of contact.

You’ll have the opportunity to earn commission by identifying areas for growth and improvement and providing tailored solutions. The primary focus is driving business growth whilst ensuring continued retention.

Main Responsibilities:

• Build and maintain strong relationships with clients

• Understand client requirements and ensure continued retention

• Maintain regular contact with your portfolio to ensure needs are being met

• Identify areas of improvement and growth and provide tailored solutions

• Resolve issues promptly and maintain a high level of quality care

• Keep accurate records of customer interactions
  

What we’re looking for:

• Customer Service superstar

• Exceptional communicator, both verbal, written and over the phone

• Detail-oriented person with a focus on delivering quality care

• Excellent listener and problem solver

• Outstanding time management skills

• Experience with CRM such as Salesforce
  

What’s in it for you?

• Opportunity to work in a dynamic and supportive environment

• Be part of a company that values employee development and internal promotions

• Career growth opportunities

• Uncapped Commission

• Great company culture and team environment

If you feel like you have what it takes to join us and build your career, we want to hear from you!

Reapit – Who are we?

Reapit is the original, end-to-end business technology provider for estate agencies of all sizes. We’ve been helping sales and lettings agents to build relationships and grow their businesses for more than 25 years. Our technology connects property professionals in Europe, the Middle East, Australia, and New Zealand with buyers, sellers, tenants and landlords to power the relationships that change lives.

In Australia, Reapit stands as the preferred technology choice among the nation's leading estate agents and agencies. Tailored to the unique demands of the Australian property market, Reapit provides successful leaders with unparalleled tools across sales, property management, client relations, and data analytics, reinforcing their position at the pinnacle of real estate excellence.

What you’ll be doing

As part of our Move Me In Team, you will be tasked with assisting our customers to move into their new property. You will:

• Conduct daily outbound calls to new tenants to educate them about Move Me In Services and the assistance we can provide them with our telecommunication offerings.
• Go above and beyond to ensure that each connection is facilitated on the tenants move in date via the MMI portal in an efficient manner.
• Resolve any issues for new/moving tenants and our supply partners, ensuring to escalate any complex issues to your Team Leader or our BDM/Account Managers.
• Identify opportunities to add value to every customer’s experience.
• Create new agent profiles in the MMI Manage Site and ensuring to maintain up to date records of customer interactions.
• Build rapport and develop positive relationships with our telecommunication supply partners.
• Ensure compliance with the Information Security Management System, policies, and procedures.
• Participate in ongoing learning to maintain up to date information with product/service offering changes.

Who we're looking for

At Reapit, we prioritise hiring individuals who share our values and possess the right attitudes and behaviours for success. Whilst some of the listed requirements may be important, don’t worry if you don’t meet all of them, we’d still like to hear from you.

• Experience in a call centre or within the telecommunication industry is preferred, however not essential.
• Confident to be able to pick up the phone and build rapport with customers and supply partners.
• Ability to learn new software quickly.
• Positive attitude, a team player, and a willingness to go the extra mile for customers.
• Exceptional interpersonal and communication skills, both verbal and written.
• Willingness to develop comprehensive and expert knowledge of the Energy Industry.

What your impact and success looks like

As a Customer Service Consultant, we expect your success and impact in the early stages of your career with us to look something like this:

Within 1 month:

• Your team leader will assist you in understanding your role and the broader company.
• You will have developed an understanding of your training plan, this will include:
  • Building your knowledge of our partner product offerings and telecommunication industry knowledge.
  • A sound understanding of the core operating systems.
  • Your compliance requirements for the role.

Within 3 months:

• Building towards your targets with consistent improvement.
• You will have developed sound understanding of the compliance requirements for the role, business, and vendors.

Within 6 months:

• Consistently meeting targets by conducting conversations with customers in a confident and compliant manner.

Don't tick all the boxes? Neither do we

We care about our industry and want it to become a more inclusive and diverse place to work. So, we’re driven by hiring not only by experience and relevance for the role but by sharing our values and the right attitudes and behaviours for success. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. We feel we have an empowering environment where everyone is supported and respected, and we want you to feel this too. We welcome new ideas, thinking and approaches, whilst listening to all
our employees.

“We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.”

YOUR OPPORTUNITY

We currently have a fantastic opportunity for a Customer Care Team Leader to join our team based in Kwinana, WA!

This role is pivotal in ensuring seamless operations, leading the team to provide exceptional customer service along with empowering a successful team. You’ll oversee day-to-day activities, champion process improvement, and foster a culture of engagement within your team.

Our outstanding training and development program is designed to set you up for success from day one along with the support of an empowering leadership team.

What You'll be Doing:

• Coach, mentor, and support Customer Care Consultants to build a high-performing, engaged team.
• Manage workflows across calls, emails, and systems to ensure efficiency and service excellence.
• Monitor KPI's, provide regular feedback, and manage behaviours in line with company policies.
• Identify and implement enhancements to improve customer experience and team productivity.
• Act as a key contact for resolving customer and team issues, collaborating across departments.
• Uphold company values, lead by example, and ensure adherence to health, safety, and wellbeing standards.

What You'll Bring:

• Proven leadership experience in a customer-focused environment
• Strong coaching and performance development skills
• Proficiency in Microsoft Office (Excel & PowerPoint)
• Excellent communication and problem-solving abilities
• High attention to detail and initiative to drive outcomes
• Ability to foster team engagement and promote a positive work culture

Why Our Team Enjoys Being Part of Blackwoods:

• Attractive permanent salary and incentives 
• Team member discount card for Kmart, Bunnings, Target & Officeworks 
• A secure career with a proudly Australian company 
• Continuous career development to gain new skills and knowledge 
• Generous Wesfarmers annual share plans
• Ability to purchase up to 4 weeks’ additional annual leave
• A successful Refer-A-Friend program, earning up to $2,000 for each referral! 
• Exclusive Wesfarmers discounts from over 300 corporate partners 
• Quarterly and Annual Award recognition and prizes
• Attractive paid parental leave policy and more!

NEXT STEPS

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

OUR STORY

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.

Love helping people and great with technology?

We're looking for passionate Technical Customer Service Consultants to join a leading national Telco brand in Docklands!

You'll be the go-to person customers rely on when things go wrong - troubleshooting issues, providing step-by-step guidance and delivering an outstanding customer experience.

This is a permanent, full-time opportunity offering comprehensive training, hybrid flexibility and real career growth

• $75K + super

• Rotating roster Monday-Saturday, between 7am-7pm

• 1 day WFH per week after training

• Supportive, energetic team culture

• Modern Docklands office close to transport

• Experience in a telco technical support environment

• Confident using multiple systems and tech-savvy

• Great communicator with patience and empathy

• Available to commence mid November 2025

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

We're working with one of Australia's fastest growing and most awarded payment technology companies to find an exceptional Help Desk Team Leader. This business is well-established, proudly Australian-owned, and known for its cutting-edge payment solutions and outstanding customer service.

With headquarters in Melbourne and offices across Australia and New Zealand, the company continues to grow, thanks to its strong values, reliable product offering, and commitment to delivering seamless customer experiences. As part of their growth, they are now looking for an experienced Team Leader to guide their Help Desk team and take service excellence to the next level.

About the Role

In this hands-on leadership role, you'll be responsible for overseeing the day-to-day operations of the Help Desk team, ensuring high performance, smooth workflows, and outstanding customer support. You'll be a trusted point of escalation, a mentor, and a key contributor to continuous improvement across the team.

Key responsibilities include:

• Leading, coaching, and supporting a growing Help Desk team
• Managing daily operations and ensuring team KPIs and SLAs are met
• Acting as the first point of escalation for internal and external stakeholders
• Providing regular reporting to track team progress and service levels
• Implementing process improvements to increase efficiency and performance
• Supporting the development and training of team members

What We're Looking For

We're seeking a confident and experienced leader with a strong background in customer service, ideally within a help desk or technical support environment. You'll be someone who thrives in a fast-paced setting, leads by example, and is passionate about delivering high-quality support to both customers and your team.

Key requirements:

• Proven experience as a Team Leader or Supervisor in a Help Desk or Customer Service setting
• Strong customer-first approach with a track record of driving positive experiences
• Excellent communication and interpersonal skills
• Solid understanding of computer systems and help desk platforms
• Ability to motivate, coach, and develop a team
• Organised, proactive, and solutions-focused

The Perks

This is an opportunity to join a company that genuinely values its people and culture. You'll be part of a close-knit, supportive team in a business that invests in its staff and celebrates success.

What's on offer:

• A friendly, fun, and supportive work environment with a strong team culture
• Regular social activities coordinated by a dedicated Social Club Committee
• Recognition and appreciation for your contributions
• Clear internal career progression pathways
• Company training and development policy, with support for external certifications and learning opportunities

Interested?

If you're a proactive, people-focused leader ready to step into a rewarding role within a thriving tech business, we'd love to hear from you. Apply today, or for a confidential chat please call Alanna 0408 410 474.

Please note: This role is based in Australia and requires permanent residency.

• Full Time Role with Uncapped Commission Bonus 

• Start Up and Ongoing Training Provided

• Fun and Energetic Workplace

Who we ARE?

One Power proves everyday Australians can make the switch to solar with an easy and affordable solution.

With a legacy of thousands of installations from our offices along the East and West Coasts, One Power is a leading Australian solar provider experiencing significant growth and leading the pack in a highly competitive market without compromising on quality, service and most importantly customer experience.

Run by owners that have won awards in business, work in the business with the team daily and remain at the forefront of the Solar Industry in Australia for the last 11 years we are here to encourage people to succeed in our growing team!

What we NEED?

People with phone based experience, a willingness to learn and a desire to earn more with achievable bonuses in a permanent role. This role has all the perks of full time employment, sales bonuses and ongoing training to help you achieve your best results. 

We are looking for the 2 top individuals to join our growing phone booking team, we are an award-winning Solar company located in West Burleigh. 

What you DO?

• Calling warm and hot Inbound leads that have expressed interest in solar

• Clearly and concisely represent our solution and brand over the phone

• Learn and develop tonality, objection handling and verbal sales techniques

• Get bonus payments for your hard work

• Help reduce Australians power bills

What do you BRING?

• Great people/relational skills.

• Driven and excited attitude to pick up that phone and start dialling

• High Motivation and skills to Work Independently

• Excellent communication skills

• Capacity and willingness to learn

Hours are :

Between 9 am - 530 pm Monday - Friday