$35 p/hr - $54 p/hr + Commissions + Quarterly Lunches

We are looking for dedicated achievers in Appointment Setting with positive team player attitudes.

Appointment Setters

• Dedicated achievers in Appointment Setting with positive team player attitude required
• Industry leading remuneration package (including base, commission and KPI incentives)
• A supportive team environment that is fast, fun and focused
• A strong and reputable business with a solid history and current rapid expansion
• Modern offices in Southport CBD, close to great restaurants, green space and colourful communities

Grow With Us

For almost two decades, IQ Capital Group has experienced massive growth and 2024 is no exception for this multi award-winning firm. Recently recognised by The Adviser Magazine as Best in Customer Service and Best in Branding, we continue to expand our service offering and need talented team players to continue on our growth trajectory.

We have created an approachable and successful business model to give the power back to clients for their superannuation, personal insurance and wealth creation. We are looking for experienced and professional telephone appointment setters to join our awesome, fun loving, client focused advisory team.

• You’ll have direct access to industry leading interaction technology.
• We provide the tools and flexibility in the workplace to ensure our staff are confident in doing the role effectively. We encourage personal and professional growth development.
• Unlimited warm leads.
• Boundless earning potential with amazing incentives

What You Need To Bring

• Previous experience booking EOI's - Appointment Setting - Customer Service
• A strong drive
• A positive team player attitude
• Be results driven

This is an exciting opportunity to join an industry leading team with a well-established and dynamic company 

• Provide great customer service over the phone, via email and with the internal teams
• Documentation and administration of the application process
• Build a rapport with all internal and external stakeholders 
• Entry of all new loan applications for assessment and insufficient applications
• Admin duties + more

• Education in relevant field is essential - Certificates, diplomas, Bachelor (commerce, banking & finance, business etc)
• No banking experience necessary! All training provided 
• Experience in Customer Service 
• A can do attitude with a willingness to learn and progress with a love for all this customer service
• A keen interest in the banking industry, with a view to be there long term
• Excellent verbal and written communication skills
  

• All training will be provided with an amazing onboarding program 
• Wellness initiatives including; counselling, gym and health insurance subsidies, weekly Pilates
• Very social team - monthly social events, Friday night drinks, internal pride committee, corporate casual dress 

About the role

We are growing fast and looking for amazing Customer Care Advisors to join our Robina Contact Centre team! This is a unique opportunity to be part of a large growth period with one of our key government clients, supporting vulnerable Australians to access important entitlements.

Whether you're starting fresh, switching lanes, or stepping back in, this is your chance to build a career that truly fits around you.

Key Role Details:

• Hourly rate of $28.74 + 12% Superannuation

• Monthly incentives of up to $480 (Up to $5,760 per year on a pro-rata basis!)

• Part Time - Minimum 24 hours on rotating roster

• Multiple November start dates

• Full time paid training

• Monday to Friday rotating roster of 8am - 7pm

• Saturday availability as required

• Centrally located next to Robina Town Centre

What's in it for you?

• Career stability - permanent opportunity with a global company, 80% of our frontline managers are promoted from within the business!

• Engaging and comprehensive paid training.

• A diverse and inclusive work environment

• Concentrix calendar of events

• Fantastic amenities: Shared employee space with Chill Out Zone, Ping Pong Table, free barista-style coffee and fruit baskets delivered weekly.

Who are you?

You believe quality customer service is paramount when dealing with customers. No call centre experience necessary but customer service skills are a must!

• Must be an Australian Citizen and at least 18 years of age

• Eager to work towards goals and targets 

• Confident and capable in using computers and systems 

• Passionate about customer service

• Keen to learn new skills and refine existing ones too

• Excellent verbal and written communication skills

About Concentrix 

Concentrix is a global leader in customer experience (CX), serving over 2,000 clients, including 155+ Fortune Global 500 brands. Our team thrives on solving complex problems and creating game-changing experiences for customers. 

With operations in 70+ countries and the ability to communicate in over 150 spoken languages, we pride ourselves on investing in our people and providing career growth opportunities. 

If you are excited to take on a new challenge and join a team that is creating game-changing journeys for employees and customers, APPLY NOW! 

Applicants must be at least 18 years of age and pass a police check and other pre-employment checks

Concentrix is dedicated to creating an inclusive and supportive work environment that values diversity in all forms. As an equal opportunity employer, we invite applications from people of all cultures, abilities, backgrounds, and particularly from First Nations communities. Our commitment to equity, diversity, and inclusion ensures that any necessary adjustments during the recruitment process are accommodated, We invite you to discuss any necessary support or adjustments you may need during the recruitment or employment process, assuring that such needs will not impact hiring decisions.

Weekend eCommerce Customer Care Executive

Virtual / Work from Home | Approx. 14+ hours per week | $32 per hour
Preface Social Media is an Australian boutique customer support agency, partnering with premium brands to deliver thoughtful, human customer care online. We pride ourselves on going the extra mile, it's not something we aspire to, it's simply our standard.

We're currently looking for a Weekend Customer Care Executive to join our remote team. This role will suit someone who thrives on helping others, communicates with warmth and precision, is detail-oriented and technically savvy, and feels confident working independently once trained.

The Details:

• Saturday: 12:30pm–5:00pm & 7:00pm–9:00pm (AEDT)

• Sunday: 12:30pm–6:00pm & 7:00pm–9:00pm (AEDT)

• Occasional weekday evening cover and extended week-end hours (as required)

• Fully remote position, work from anywhere in Australia

What You'll Be Doing:
You'll be the friendly face (well, inbox voice!) behind several premium Australian eCommerce brands, providing exceptional service across:

• Email, live chat, and social media customer care

• Product, delivery, and returns enquiries

• Brand reputation and risk-related customer enquiries

• Order management, liaising with warehouse and fulfilment teams where needed

• Administrative support such as compiling reports and order follow-up

Each client has its own unique tone, process, and priorities and you'll receive hands-on training for each. While we'll guide you, we're seeking someone who can hit the ground running, especially as we approach the busy Black Friday and Christmas period.

About You:
You're someone who genuinely cares about the customer experience and enjoys problem-solving. You take pride in your attention to detail, can read between the lines, and know how to turn a tricky interaction into a positive outcome. To thrive in this role, you'll bring:

• Strong written communication skills

• Previous experience in eCommerce or online customer care (essential)

• Confidence using CRM, order management, or helpdesk systems

• Ability to multitask, prioritise, and manage time effectively

• A proactive, independent work ethic

• A keen eye for detail and accuracy

• A reliable internet connection, laptop, and quiet home workspace

Why Join Us:
At Preface, we don't believe in copy-paste replies or empty KPIs. We care about authenticity, empathy, and creating real brand moments that leave a lasting impression. You'll join a supportive, tight-knit virtual team that values communication, trust, and initiative.

Interested?
We'd love to hear from you. Please include a brief cover letter telling us why this role speaks to you and how your experience makes you a great fit.

Preface Social Media is an equal opportunity employer and values diversity across our team.

About TAFE Queensland

TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. TAFE Queensland been named the Large Training Provider of the Year at the prestigious 2024 Australian Training Awards. Our training is delivered to students and apprentices on-site, online, in the workplace, or on-campus to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies. 

By working at TAFE Queensland, you can be part of a highly experienced workforce closely connected with their industries and dedicated to delivering best practices and innovative training.

Your Opportunity

As the Information Services Officer you will be responsible for:

As an Information Services Officer within TAFE Queensland Library Network, you’ll work and collaborate in person and virtually with like-minded and professional Library staff across Queensland, including our Client Services, Virtual Services, Copyright and Licencing and Learning Services teams. You’ll also work with and provide support for TAFE Queensland students, educators and other TAFE Queensland staff. 

A typical day will see you providing research and referencing support, assisting students to access TAFE Queensland systems, conducting library tours and orientations, attending professional development, contributing to projects and so much more! If academic libraries are your passion, we look forward to hearing from you! 

This position reports to the Senior Librarian, Library Client Services.

This is a Permanent, Full-Time opportunity.

The position will be based primarily at South Bank campus, however you may be required to perform work at other TAFE Queensland campuses.  

Key Responsibilities

• Perform all library functions and duties in customer service delivery, including but not limited to, opening, closing and maintaining libraries, allocating work to library administration officers, organising and working with library collections, stocktaking and shelving.
• Deliver high quality customer service to assist clients with general enquiries, loans including equipment loans, locating and accessing resources, basic reference and assignment help queries, wireless and PC technical assistance, printing, copying and scanning.
• Assist TAFE students and staff with their use of e-resources, the learning management system, online systems, equipment and software relevant to teaching and learning.
• Ability to adapt to, use and provide support in a range of existing and emerging technology platforms and delivery modes.
• Maintain records and reports and contribute to the collection and collation of statistics.
• Conduct library tours and orientations as required.
• Adaptability to change within your workplace, including but not limited to tasks and library locations.
• Contribute to the development and delivery of the Library Network’s programs and promotional and marketing initiatives to ensure client awareness and usage of services and resources.
• Contribute to innovations and projects and participate in the development, implementation and review of library policies, procedures and plans that support a culture of continuous improvement through team work.
• Contribute to the success of transformation and cultural change through promoting and modelling the established values of Showing Initiative, Working Together, Focusing on our Customer and Taking Responsibility.

How you will be assessed

The ideal applicant will be someone who has the following key capabilities:

• Proven ability to provide quality customer information service delivery using new technology including, maintaining library information systems, problem solving technology issues and technical services.
• Demonstrated skills in relevant library-based information technology areas such as online systems, e-resource platforms and web technologies.
• Sound knowledge of library principles and practices, with the ability to undertake projects showing your use of initiative and innovation.
• Proven ability to work as part of a team while remaining flexible, organised and showing the ability to prioritise own workload and apply well developed organisational skills to tasks or projects.
• High level of communication and client service skills to work collaboratively with stakeholders and colleagues to achieve outstanding client service.

Mandatory Qualifications/Requirements

• A Diploma of Library and Information Services or equivalent (or near completion of qualification) which allows eligibility for Library Technician membership of the Australian Library and Information Association.

Highly Desirable Requirements

• High levels of ability to problem solve information technology issues across multiple devices.

How to apply

If you’re interested in this role, click the ‘Apply’ button to submit your application via the TAFE Queensland Recruitment Portal.  When submitting your application, please ensure you provide the following:

• A detailed resume; 
• A cover letter that outlines your known skills, abilities, knowledge and experience in response to the “How you will be assessed” criteria above (maximum of 2 pages in total); and
• The contact details for two referees (one of whom is your current supervisor)

Closing date: 11:59 PM, Monday 27 October 2025.

Job Reference Number: TQ2025-936

For further information, please contact:

Clinton Johnston, Senior Librarian, Library Client Services

Clinton.Johnston@tafeqld.edu.au

• Front of house duties (e.g. greeting clients and managing waiting rooms) 
• Managing a high-volume calls and emails across multiple systems 
• Coordination and booking appointments across various departments 
• Act as a liaison between clients and clinical staff 
• Handling of cash, EFTPOS and other payments, including processing insurance claims 
• Request results, samples, and documentation from third parties 

• At least 2 years' experience in a high-volume reception or administrative role  
• Excellent communication skills – both verbal and written 
• Strong initiative and ability to prioritise tasks in a busy environment 
• A reliable, positive attitude 
• A natural ability to stay calm and empathetic, even under pressure 
• A passion for animals and delivering outstanding customer service  

• Competitive pay, including weekend penalty rates 
• A genuinely inclusive and team-focused culture  
• Opportunities for career development 
• A supportive and dedicated leadership team 
• Excellent work-life balance with a variety of shift across a 7-day roster