Client Services Officer | Full-Time
Small Animal Specialist Hospital
Full-Time
Apply Now
Supportive team environment with plenty of training and guidance
A rewarding industry where you can help make a difference
Full Time Opportunity - Working across a 7-day rotating roster
Supportive team environment with plenty of training and guidance
A rewarding industry where you can help make a difference
Full Time Opportunity - Working across a 7-day rotating roster
The Small Animal Specialist Hospital (SASH) is the largest veterinary hospital in the Southern Hemisphere, offering 24/7 specialist and emergency services across Australia. At SASH, we are committed to delivering the highest standards of veterinary care – made possible by compassionate, motivated people working in a supportive, collaborative environment.
We're currently seeking a Full-Time Client Service Officer to become the welcoming face and first point of contact for clients and their beloved pets. If you're passionate about customer service, love animals and thrive in a dynamic, fast-paced environment – we want to hear from you!
About the Role:
This is not your average reception role — working at SASH you'll be part of a fast-paced, 24/7 emergency and specialist hospital where every day presents new challenges and the opportunity to make a real difference.
We're seeking someone who can work Full-Time, with availability between 6:00 AM and 12:00 AM (midnight), including weekends.
Key Responsibilities:
About You:
You're a team player with a proactive mindset, ready to take on a role that is both challenging and deeply rewarding. You thrive in a busy environment and are passionate about providing a high level of service to both clients and their pets.
To be successful in this role, you will have:
Why Join SASH?
If this sounds like you, we'd love to hear from you!
Please apply with your CV and cover letter by clicking “Apply Now".
We're currently seeking a Full-Time Client Service Officer to become the welcoming face and first point of contact for clients and their beloved pets. If you're passionate about customer service, love animals and thrive in a dynamic, fast-paced environment – we want to hear from you!
About the Role:
This is not your average reception role — working at SASH you'll be part of a fast-paced, 24/7 emergency and specialist hospital where every day presents new challenges and the opportunity to make a real difference.
We're seeking someone who can work Full-Time, with availability between 6:00 AM and 12:00 AM (midnight), including weekends.
Key Responsibilities:
- Front of house duties (e.g. greeting clients and managing waiting rooms)
- Managing a high-volume calls and emails across multiple systems
- Coordination and booking appointments across various departments
- Act as a liaison between clients and clinical staff
- Handling of cash, EFTPOS and other payments, including processing insurance claims
- Request results, samples, and documentation from third parties
About You:
You're a team player with a proactive mindset, ready to take on a role that is both challenging and deeply rewarding. You thrive in a busy environment and are passionate about providing a high level of service to both clients and their pets.
To be successful in this role, you will have:
- At least 2 years' experience in a high-volume reception or administrative role
- Excellent communication skills – both verbal and written
- Strong initiative and ability to prioritise tasks in a busy environment
- A reliable, positive attitude
- A natural ability to stay calm and empathetic, even under pressure
- A passion for animals and delivering outstanding customer service
Why Join SASH?
- Competitive pay, including weekend penalty rates
- A genuinely inclusive and team-focused culture
- Opportunities for career development
- A supportive and dedicated leadership team
- Excellent work-life balance with a variety of shift across a 7-day roster
If this sounds like you, we'd love to hear from you!
Please apply with your CV and cover letter by clicking “Apply Now".