Role : Clinical Care Coordinator – Multicultural Communities

EBA / Award: Level 5 Social, Community, Home Care and Disability Services Industry Award ($100,783 - $105,349 per annum pro-rata + leave loading and superannuation). Salary sacrificing available.

Classification: Level 5

Direct Operational Report : Wellways Operations Manager

Primary Site :Toowoomba, Queensland

Last updated :October 2025

Contract : Part time ( 3 days per week) negotiable

Clinical Care Coordinator – Multicultural Communities

Be part of a major boost to Mental Health and Wellbeing in Queensland!

The Toowoomba Integrated Mental Health Hub is an innovative new way of providing integrated stepped care in Queensland’s mental health and wellbeing system. Wellways, alongside five consortia partners, Each, Lumsden Psychology, Queensland Program of Assistance to Survivors of Torture and Trauma (QPASTT) and Goondir, will offer an easy way for people to access seamless care and support for mental health concerns. Services are free, voluntary and easy to access. The Hub will operate on the principles of ‘no wrong door’, community inclusion and consumer choice and control.

The Role

The Clinical Care Coordinator will be employed by QPASTT and will work with the EACH Psychosocial Recovery Team based at the Toowoomba Multicultural Centre and the Toowoomba Hub location. The role will enhance and coordinate community access to evidence based psychological interventions for people with, or at risk of, mental illness.

Role Purpose

The Clinical Care Coordinator conducts bio-psychosocial assessment with participants and create holistic wrap-around care through individual programs for each participant, coordinating service providers and community, emergency department/inpatient teams to General Practitioners and community mental health teams. This role sits within the Clinical Care Coordination team and focuses on meeting the needs of multicultural communities and strengthening the capability of Hub services and its networks to respond.

As an experienced professional, the Coordinator will integrate cultural knowledges and support a collective wellbeing approach to ensure effective access and engagement in services for individuals, families and communities from diverse cultural and language backgrounds.  Clients have choice and control to develop their care plan with families and carers.

Making a Difference

This role will shape and influence the way mental health and wellbeing services are delivered in Queensland, particularly Toowoomba. Now is your chance to join a new service and shape the future of mental health and wellbeing in Queensland to ensure that everyone is supported and included.   

Commitment to Reconciliation

We acknowledge that Aboriginal and Torres Strait Islander peoples have not always been well served by mental health and disability services. Their social and emotional wellbeing has been impacted by generations of trauma, injustice and systemic disadvantage. As partners, we recognise our responsibility in addressing these issues of inequality and stigma. We are committed to creating culturally safe, inclusive and responsive services for First Nations community members, their families and carers.

About QPASTT

QPASTT is a non-government, not-for-profit organisation providing culturally responsive services to promote the health and wellbeing of people in Australia who have sought safety from persecution, torture and war related trauma.  We have been providing services to torture and trauma survivors in Queensland since 1995 and we welcome all people regardless of their ethnicity, culture, gender, age, ability, sexual orientation, language or religious beliefs.

Our vision is for refugee survivors of persecution to live lives liberated from the harms of torture, trauma and human rights injustice. We exist to nurture meaningful futures by assisting refugee survivors to heal, belong and thrive in our community.

Integrated Mental Health Consortia  

The consortium, led by Wellways, includes four partners: Each, Lumsden Psychology, QPASTT and Goondir.  This diverse coalition enhances service delivery through comprehensive, community-focused care. The partnership brings expertise from deep local regional connection, strong clinical background, lived experience expertise, First Nations and multicultural cultural awareness and will deliver comprehensive, integrated and person-centred care across the Toowoomba Region. The partnership will address service gaps for the 'missing middle' by enhancing accessibility and integrating primary mental health care, psychosocial support and early intervention, as well as connection to external services to address social determinants of wellbeing.

Key Areas of Accountability

General:

• Coordinate access to people at risk of / or experiencing mental illness in the community to evidence based psychological intervention.

• Conduct bio-psychosocial assessment with participants and create holistic wrap-around care through individual programs for participants, coordinating service providers and community, emergency department/inpatient teams to GPs and community mental health teams.

• Provide interventions including psychoeducation and support assessment and recovery processes to ensure safety, access and improved wellbeing outcomes.

• Build and maintain partnerships with internal and external stakeholders to support referrals and integrated service delivery.

Continuous Improvement and Quality:

• Respond to clinical incidents by addressing safety concerns and ensuring appropriate clinical management. Support audits, accreditation, contribute to reports and KPI tracking.

• Work as a team member to guide the integration of clinical systems, processes, stakeholder engagement, compliance (e.g. child safety), and performance monitoring. Ensure legislative and quality standards are met.

Service Model and Operations Manual development, implementation and evaluation:

• Identify and co-manage co-morbidities including physical health and alcohol and drug impacts with health professionals 

• Ensure participants have choice and control to develop their care plan with families and carers.

• Support, guide, advise and remain connected with participants throughout their service coordination journey. 

• Build understanding of cross cultural explanatory models of mental health and wellbeing and promote a positive team culture with consortia members of learning and growth in partnership with local communities

Key Requirements

Required qualification or experience

• Relevant experience in the mental health and welfare community sectors

• Qualifications in social work, counselling, mental health nursing, occupational therapy or related field

• Current state-based driver’s license

• Completion of a Criminal History Check and Employee Working with Children Check (or State equivalent) prior to commencement of employment and as required by legislation and policy during employment, as well as a duty to disclose relevant information that may arise after employment has commenced.

1. Desirable experience or identity or background

• Personal lived or living experience of mental health challenges or caring role

• Prior experience working within the Mental Health or AOD sectors or a community-based organisation 

• Aboriginal, Torres Strait Islander people, Culturally and Linguistically Diverse people and people who identify as LGBTIQA+ are encouraged apply

Skills

•  Advanced interpersonal and negotiation skills.

•  Exceptional oral and written communication abilities.

•  Competency in working with young people and families from diverse cultural or community backgrounds, including First Nations Australians, people from LGBTIQ+ communities, and from remote and migrant communities.

•  Effective in engaging clients, carers, families multicultural communities and mainstream services to achieve client and program goals.

•  Able to seek diverse information and adapt approaches to problem-solving.

•  Ability to work independently and as part of a multidisciplinary team.

•  Non-judgmental, client-focused approach.

•  Ability to work with high levels of professionalism and model the agreed values of the Hub consortia values.

•  Strong administrative, time management and organisational abilities.

• Proficiency in computer applications (Windows, Word, Email, database applications).

Knowledge

• Comprehensive knowledge of mental health services, the not-for-profit and health and wellbeing sector, with awareness of industry-specific needs and compliance requirements.

• Strong understanding of the social determinants of health and mental health recovery principles.

• Well established experience in the provision of mental health care, including the completion of mental health assessments, individual therapy and crisis intervention.

• Ability to work as part of team in the context of moderate to increasing acuity mental health issues to identify best treatment options, support services, dual disabilities and co-morbidities.

• Demonstrated ability to develop and maintain linkages and networks with a range of government, community and corporate stakeholders to facilitate clear referral pathways.

Information Technology

• Well advanced skills/willingness to learn skills in Microsoft Office Suite and CRM systems

Compliance

• 100 points of identification

• Evidence of right to work in Australia

• Drivers Licence

• National Police Check

• International Police (if required)

• Working with Children Check - Blue Card

• NDIS Workers Screening Check

• NDIS Workers Orientation Modules – free online course

Other

• Willingess to travel if requried

• Willingess to work rotating roster

Required Values and Behaviours

   Kindness  

• We care.  

• In all our work, survivors of torture and trauma come first.

   Optimism

• We believe in meaningful futures.

• We are committed to healing being a journey of growth across mind, body and spirit.

Perseverance

•  We don’t give up.  

• We understand that healing requires time, patience and courage for individuals, families and communities.  

   Fairness

• We believe that recovery is about justice and that to heal is a human right.   

   Honesty

•  We act openly and ethically.

• We are committed to delivering impactful services.

Equality and Equity

• We will strive for equality and equity in our approach to partnership and the community we serve. 

• We aim to break down the barriers of power and privilege recognising we come together toward a common goal.

Excellence and Appreciation

• Our work will be evidence based and we commit to continuous quality improvement processes to ensure the people using our service have excellent outcomes.

Application Process

To apply, please submit the following documents:

1.    A cover letter detailing why you would like to work with us and how you meet the

character requirements of the role, including a brief response (no more than 2 pages) to

the responsibilities and requirements of the role.

2.    Your resume detailing professional experience and education.

The final date to apply is 9am Monday 27th October 2025. Please email your application to

JobApplication@qpastt.org.au.

Should you wish to talk with someone about this position, please contact Sally Stewart

Co-CEO – Partnerships & Opportunity Development -  sallystewart@qpastt.org.au