Parts & Accessories Interpreter
Mike Carney Toyota

Location: Townsville
Hours: Monday to Friday with rotational Saturday

The Opportunity

At Mike Carney Toyota, our dealership is experiencing exciting growth, driven by our reputation for excellence, our world-renowned model line-up, and our commitment to delivering Quality, Reliability, and Durability at every turn.

We are now seeking a motivated and customer-focused Parts & Accessories Sales Professional/Interpreter to join our frontline team. If you’re passionate about delivering exceptional service and thrive in a fast-paced, people-oriented environment, we’d love to hear from you.

What You’ll Be Doing

As the key link between our dealership and customers, you’ll play a vital role in providing an Unbelievable Customer Experience by:

• Assisting with parts enquiries and accurate quoting using Toyota systems

• Identifying and upselling parts and accessories during repairs or scheduled servicing

• Preparing clear, itemised service quotes including parts, availability, and estimated delivery times

• Ensuring estimates are complete and accurate, including labour and additional items

• Communicating customer needs to the workshop team to ensure first-time fixes

• Following up on quotes and maximising sales opportunities

• Maintaining accurate records of all customer interactions and quote outcomes

• Providing friendly and professional support throughout the customer journey—from service booking to post-service follow-up

Why You'll Love Working With Us

• Free gym membership – stay fit and focused

• All-expenses-paid staff trips – including sailing, 4WD tours, and Hamilton Island getaways

• Monthly staff lunches and team events

• Free Cowboys footy tickets

• Uniforms provided, plus a cleaning allowance

• Ongoing training and professional development – including online and in-person

• Staff discounts on vehicles, servicing, and parts

• Service excellence awards and incentive programs

• Clear career progression – we promote from within

• Health insurance discounts

This is more than just a job; it’s a long-term career opportunity with a business that truly values its people.

Who We’re Looking For

We’re looking for a confident, organised individual with a positive attitude and a strong focus on customer service. Ideally, you’ll bring:

• Previous experience in customer service or sales (automotive industry preferred)

• A motivated, proactive approach with the ability to work independently and in a team

• Excellent interpersonal and communication skills

• Strong time management and problem-solving abilities

• A professional appearance and friendly disposition

• Computer literacy and a willingness to learn new systems

• Basic automotive knowledge (desirable but not essential)

Bonus Points For

• Prior experience in automotive Parts and Service

• Demonstrated ability to upsell and drive sales outcomes

What’s In It for You?

• Ongoing training and development – both in-house and external

• Career progression opportunities within a strong, stable brand

• Access to exclusive Toyota employee vehicle purchase programs and benefits

• Supportive team environment in a modern, first-class facility

• Competitive remuneration package

Ready to Take the Next Step?

If you're ready to bring your passion for people and cars into a dynamic dealership environment, we want to hear from you! Submit your resume and a cover letter outlining why you're the right fit for this role.

All applications will be handled with strict confidentiality. Only shortlisted candidates will be contacted for an interview.

Mike Carney Toyota is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where everyone feels welcome and respected.