About the role

Passion and Professionalism wanted !!!. Join our team at The York, Sydney, by Swiss-Belhotel International as Hotel Reception. We are seeking fulltime, part-time and casual roles who will bring their passion for hotels and service and professionalism in their manner, presentation and work standard. You will be a key member of our front office team, providing exceptional customer service and creating memorable experiences for our guests.

What you'll be doing

• Warmly greeting and checking in/out guests, ensuring a smooth and efficient process

• Responding to guest queries and resolving any issues promptly and courteously

• Maintaining accurate guest records and handling cash and payment transactions

• Assisting guests with recommendations and information about the local area

• Coordinating with other hotel departments to ensure guest satisfaction

• Understanding and following all relevant legislative and regulatory requirements.

• Adhering to all hotel policies and procedures

What we're looking for

• 1-2 years of previous experience in a similar hotel reception or customer service role

• Strong communication and interpersonal skills to engage with guests from diverse backgrounds

• Excellent problem-solving and conflict resolution abilities to handle guest inquiries and concerns

• Proficient in using hotel management software and technology, preferably Protel or RoomsMaster

• A passion for hospitality and delivering outstanding customer service

• Flexibility to work shifts, weekends and public holidays as required

• Availability to work all shifts including nights as part of rotating roster requirements

• Australian work rights are required for this position

What we offer

At The York, Sydney by Swiss-Belhotel International, we are committed to providing a supportive and rewarding work environment. You will have access to ongoing training and development opportunities, competitive remuneration, and a range of employee benefits to support your health and wellbeing.

About us

Swiss-BelHotel International is a global hotel management company with an expanding portfolio of properties across the Asia-Pacific region. Our mission is to provide exceptional hospitality experiences with passion and professionalism. As Hotel Reception at our Sydney hotel, you will be a valued member of our team, contributing to our continued success and growth.

If you are passionate about hospitality and eager to join a dynamic team, we encourage you to apply now.