Supervisor, Security

Australia's largest public museum organisation is seeking a Supervisor, Security to join the team at Museums Victoria.

ABOUT MUSEUMS VICTORIA:

Home to Melbourne Museum, Immigration Museum, Scienceworks, and the Royal Exhibition Building, Museums Victoria is Australia’s largest public museum organisation. Every day, we work to share the stories of people, culture, science, and nature in ways that are bold, welcoming, and thought-provoking.

Join a team that protects more than just heritage—our work ensures the safety and security of every person, place, and collection across our precincts.

ABOUT THE POSITION:

Reporting to the Security Operations Manager, the Security Supervisor coordinates daily site operations and acts as the primary liaison between the Security Operations Centre (SOC) and the Concierge Security team. This role is responsible for overseeing the implementation of security protocols, managing team welfare, and ensuring the delivery of exceptional customer service.

The Supervisor ensures cohesive and controlled communication during incidents, coordinating efforts between customers, management, and emergency services. They monitor designated areas to prevent security breaches and disturbances, escalating incidents promptly to the SOC as required. With deep knowledge of the facility layout, exhibits, and history, the Supervisor fosters a positive and welcoming environment for visitors while maintaining vigilance and operational oversight.

Some of the key duties include: 

• Record and document all incidents and noteworthy observations accurately in the SOC database.

• Ensure timely communication of relevant incidents through established channels.

• Collaborate closely with SOC staff to maintain real-time updates and awareness of site status and team welfare.

• Support the Concierge Security team by conducting welfare checks and tracking team members’ positions and availability.

• Provide direction and leadership during incidents, ensuring effective deployment of security personnel and accurate communication with the SOC.

• Lead incident management across the site, gathering information from responders and compiling detailed investigation reports for review.

• Deliver training to the Contracted Security and Concierge Security teams in line with established protocols.

• Act promptly and effectively in emergencies, assisting with evacuations, medical emergencies, and crisis scenarios.

• Provide first aid when required.

• Comply with all Museums Victoria policies, procedures, and relevant legislation.

 
The successful applicant will have:

• Strong verbal communication and customer service skills.

• Ability to stay calm and maintain a level head during emergencies and high-pressure situations.

• Proficiency in security software and incident reporting tools.

• Attention to detail and ability to handle sensitive information securely.

• Prior experience in a security role, preferably in a public-facing environment.

• Certificates II in Security Operations.

• Current First Aid and CPR certification.

• Valid Victorian Driver’s Licence.

• Ability and willingness to undergo and pass a National Police Records Check and Working with Children Check (applicant costs apply).

WHAT WE OFFER

• A values-driven organisation focused on curiosity, inclusivity, and innovation

• Opportunities to work across iconic cultural precincts and high-profile public events

• Supportive and collaborative team culture

• A chance to directly shape the visitor experience through safety, planning, and security excellence

OTHER INFORMATION

Location: Immigration Museum, Scienceworks, Melbourne Museum (including the Royal Exhibition Building), Merri-bek
Employment Type: Ongoing: Multiple positions (Full-time and Part-time)
Classification: Grade 3; Value Range 1 ($73,842 base of grade plus statutory superannuation)
Reports To: Manager, Security Operations

Operational hours: Site dependant. Melbourne Museum and Scienceworks is 07:00 - 18:30 hours, Scienceworks is 09:00 - 17:00 hours

HOW TO APPLY?

To view the position description, visit Careers - Museums Victoria. From our Current Vacancies page, select “All Jobs” and click on the link for this job's listing.

To apply, please click “Apply for this Job” at the bottom of the job listing page.

For more information about this position, please contact Dell Fisher at dfisher@museum.vic.gov.au

Please submit the three following three documents with your application:

• Your Cover Letter

• Your Resume

• A written response addressing the Key Selection Criteria as outlined in our Role Statement (Please refer to attached document)

Please note: Applications that do not address the Key Selection Criteria will not be considered.

APPLICATIONS CLOSE: 27/07/2025 (11:59pm)