Are you excited to kickstart your career in luxury hospitality and be part of a team that redefines luxury?
Come and join Marriott International, the largest hotel network in the world. W Melbourne is one of Marriott's luxury lifestyle hotels, and our mission is to ignite curiosity and expand worlds. Our tribe is diverse and enabled to be the best version of themselves. If this sounds like your next workplace, read the below!

About the Hotel - W Melbourne

W Melbourne is the rebel between the streets, sitting in the heart of the Melbourne CBD on the iconic Flinders Lane, the luxury hotel takes its design cues from Australia’s cultural capital and providing the back-lane entrance keys to what’s New/Next in the city. Extending the laneway culture inside, 294 bold rooms and suites peel back the layers and revel in the city’s history. There are five electric and daring bars and restaurants within the hotel, plus over 800 square metres of ultra-modern event space. W Melbourne is set to be the place to see and be seen in.

Why Choose W Melbourne? 

• Competitive Pay & Annual Reviews – reviewed every July

• Mentor & Buddy Program – we set you up for success

• Career Growth – global and interstate opportunities with Marriott International

• Prime CBD Location – steps from public transport and parking

• Birthday Perks – enjoy your special day with a paid day off!

• Exclusive Discounts – 35% off food & beverages at W Melbourne + global Marriott room discounts + 600+ local retailers discounts

• Community Engagement – join W Melbourne’s Take Care initiatives and make a difference

• Award-Winning Workplace – third-consecutive-year Great Place to Work certified, with celebrated restaurants, bars, and event spaces

• Referral Bonus – bring your friends and work alongside your tribe

What We Expect of You

• Must have a valid Victorian Driver License.

• Previous experience in hotel is highly desirable.

• A proactive and upbeat demeanor that inspires excellence.

• A passion for guest service excellence and going above and beyond

• Keen to take on new challenges and grow within your career in guest services.

• A balance of professional polish with creative flair, staying true to W’s playful, boundary-pushing brand.

What You Will Do

• Assist guest with valet service including safe parking and retrieving of guest vehicles.

• Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. 

• Greet and escort guests to rooms.

• Open doors and assist guests/visitors entering and leaving property. 

• Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities.

• Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). 

• Transport guest luggage to and from guest rooms and/or designated bell area. 

• Assist with luggage storage and retrieval. 

• Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. 

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.