Our specialist medical clinic is seeking an experienced Medical Receptionist to join our team on a full-time basis from January 12th 2026. This role offers the opportunity to work within a busy, well-established practice primarily supporting two highly regarded colorectal surgeons. Our clinic is home to a dozen specialists and is built on a foundation of teamwork, compassion and a commitment to delivering excellence in every aspect of healthcare.

About the Role

As a key member of our administrative team, you will manage the day-to-day coordination of two specialists’ practices with a focus on ensuring a seamless, world-class patient experience. The role is full-time Monday to Friday 8am to 5pm.

Your key responsibilities will include:

• Managing the doctors’ schedules, patient appointments and surgical bookings

• Providing fee estimates, processing payments, and issuing invoices

• Maintaining accurate and confidential patient records

• Managing incoming calls, emails, and patient enquiries with professionalism and care

• Assisting with general administrative tasks such as scanning, filing, and document preparation

• Coordinating with hospitals and other healthcare providers as required

• Managing the waiting room and ensuring a calm, welcoming environment

• Supporting the specialists and practice manager with daily operational tasks

You will work closely alongside the practice manager, two other medical receptionists, an administration assistant, and two practice nurses, within a collaborative and supportive team environment.

About You

You are a confident, reliable and well-organised professional with a passion for providing excellent patient service. You take pride in your presentation, communication, and attention to detail. You are willing to learn and adapt within a fast-paced healthcare environment.

The ideal candidate will have:

• Previous experience in a medical receptionist or administrative role (specialist experience highly regarded)

• Previous experience in a fast-paced customer service role

• Excellent communication and interpersonal skills, with impeccable phone and email etiquette

• Strong time management skills and multitasking ability

• A high level of accuracy and attention to detail

• A proactive, team focused, can-do attitude

• Experience with medical practice software (e.g. Genie, Clinic to Cloud, or similar)

Why Join Us

You’ll be part of a supportive and well-respected team in a newly renovated, modern, patient-focused clinic. While we pride ourselves on delivering exceptional service to our patients, we also strive to maintain a friendly, understanding, positive workplace environment with compassion at its centre to help our team thrive.