Duty Manager
West Oak Hotel
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Full-Time | Immediate Start | Leadership Role in a Fast-Paced Venue
About the Role
We are seeking an energetic, hands-on Hotel Duty Manager to join our management team and help lead the day-to-day operations of our busy hotel/pub venue. This is a key leadership position responsible for delivering exceptional customer service, supporting staff, and ensuring smooth and safe venue operations during each shift.
If you thrive in a dynamic hospitality environment and enjoy leading from the front, we'd love to hear from you.
What You'll DoOversee daily hotel/pub operations during your rostered shifts
Work rotating shifts to ensure comprehensive venue coverage across all operating hours
Lead, support, and motivate front-of-house and bar teams
Deliver outstanding customer service and resolve guest issues promptly
Ensure RSA compliance and uphold all licensing, safety, and venue standards
Assist with cash handling, end-of-day procedures, and incident reporting
Maintain a clean, safe, and welcoming venue environment
Work closely with senior management to support venue goals and performance
Be the responsible person on duty (RP) to ensure smooth shift operations
Previous experience in a Duty Manager, Supervisor, or similar hospitality role
Strong leadership skills with a positive, team-focused attitude
Excellent communication and problem-solving abilities
Ability to remain calm under pressure and make confident decisions
Strong customer service focus with a passion for hospitality
Required certifications: RSA (mandatory)
Candidates with all visa types are welcome to apply
Competitive salary + penalties + staff benefits
Supportive leadership and opportunities for career progression
A dynamic, fast-paced venue with a great team culture
Ongoing training and professional development
If you're ready to take the next step in your hospitality career, click Apply Now and send us your resume and a brief cover letter outlining your experience.
Join a venue where your leadership genuinely makes a difference!