Collections Officer
MYKEY PEOPLE PTY LTD
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Additional opportunity created as the team continues to expand
Genuine career opportunities for the right candidate
Work from home 2 days a week if you choose
Additional opportunity created as the team continues to expand
Genuine career opportunities for the right candidate
Work from home 2 days a week if you choose
Join a respected, high-performing financial services organisation with a strong customer focus and commitment to responsible lending.
This is an excellent opportunity for a motivated Collections professional who thrives in an environment where teamwork, accountability, and customer care are valued as highly as achieving results.
About the role
You’ll be responsible for managing your own portfolio of accounts, taking ownership from first contact through to resolution.
Duties:
Timely collection and maintenance of delinquent accounts
Negotiate and monitor payment arrangements
Identify hardship situations and apply appropriate solutions
Handle customer enquiries and complaints with empathy and professionalism
Maintain accurate records in line with policy, process, and compliance standards
Skills and Experience:
Previous experience in collections within financial services or consumer lending with 60+ days accounts
Excellent communication and negotiation skills
Strong attention to detail and ability to manage multiple priorities
A proactive, team-oriented attitude with a focus on achieving outcomes
Understanding of relevant legislation such as NCCP, Privacy Act, and ACCC guidelines
Benefits
Hybrid work options
6-monthly performance-based bonus
Genuine career opportunities, career development and internal progression
Modern offices with on-site parking and an inclusive workplace environment
Training and compliance support to help you succeed in your role
This role suits someone who enjoys balancing commercial objectives with genuine care for customers, contributing to a positive and ethical collections culture.
For a confidential discussion, call Helen Kyriakou or Jimena Hurtado on 1300 833 383