Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. In Australia, Pan Pacific Hotels Group operates six hotels including PARKROYAL Parramatta, conveniently located in the epicenter of Parramatta's busy eat street. Featuring 286 guest accommodation rooms, 13 meeting spaces, Table 30, BAR30 & Bistro, PARKROYAL Parramatta is the best choice among Parramatta’s hotels.

Pan Pacific Hotels Group is proud to be the first hospitality group in Oceania to be awarded the Global Sustainable Tourism Council (GSTC) certification for all six of our Australian properties! This is a significant achievement that demonstrates our unwavering commitment to sustainability and responsible tourism. 

We are seeking an experienced Front Office Manager to join our team. This role will report to the Rooms Division Manager and is responsible for managing & overseeing the Front Office department, including Telephones.

This is a great opportunity to work within a strong, collaborative team and develop your career in a supportive and fun environment.

Benefits

• Attractive salary package

• Free parking onsite

• Hotel discounts through our global alliance program Discovery

• 50% off food and 50% off beverages at the hotel’s restaurant and Bar

• Discounted accommodation across worldwide Pan Pacific Hotels Group properties

• Ongoing learning and development through our learning experience platform 

• Complimentary meal whilst on shift

• Health and Wellbeing - Employee Assistance Program & Discounted BUPA Health Cover

• Reward and Recognition Program

The successful candidate will:

• Develop and motivate the Front Office, Telephones Team

• Lead the check in, checkout experience with the Front Office team

• Lead the Front Office Department with guest enrolments into the Hotel’s loyalty program, GHA DISCOVERY.  of hotel loyalty program

• Drive upsell strategy and empower the team to deliver great results

• Effectively communicate with all other departments including maintaining the daily reports, and leading the operation briefings for the team

• Ensure a memorable experience for all guests, making everyone feel welcome and feel valued

• Bring energy and a “can do” attitude to the Lobby and team

• Prepare efficient work schedule for Front Office Team

• Manage department payroll, expenses and forecasts

• Deliver and promote exceptional experiences through LQA standards

Ideally you will have:

• A minimum of 2 years’ experience as an Assistant Front Office Manager, or similar role within a 4-5 star environment

• Experience with Opera or similar PMS system

• Managerial knowledge in the Hospitality Industry

• Excellent communication and interpersonal skills

• First Aid certificate

Everything we do at PARKROYAL Hotels & Resorts – what guests can see, and can’t – is the service of our people. We are an equal opportunity employer and because we want you to feel empowered to realize your full potential, we find joy in ensuring that the best in us, brings out the best in you.

If you share our values, are passionate about driving a strong culture of success, and are seeking to develop a career with a rapidly growing international hotel brand, then APPLY NOW or click on the following link to find out more about what Pan Pacific Hotels Group has to offer: www.panpacific.com

*Please note only successful applicants will be contacted.