The Company

At ForHealth, we’re committed to delivering quality, accessible healthcare across Australia. With 95+ medical centres and a network of 1500+ independent practitioners, we provide 8+ million patient consultations annually.

As part of the ForHealth, you'll be joining a progressive, values-led organisation that’s shaping the future of healthcare. We’re passionate about clinical excellence, investing in innovation, nurturing a strong and inclusive workplace culture, and, above all, ensuring exceptional patient care remains at the heart of everything we do.

The Role

We are looking for a Full time 2IC to join our amazing team in Port Macquarie, supporting the Practice Manager with the day-day general operations of running a busy multi-disciplinary medical centre.  Reporting to the Practice Manager, you will manage a busy front desk reception area and ensure quality patient care whilst supporting out team of GP’s.

This role offers a fantastic chance to grow your career while shaping the future of a growing network of Medical Centres. If you are a motivated individual and passionate about operational excellence and team development, we certainly want to hear from you!

Why Join Us?

• Career Progression: We want to encourage you to build a long-term career with ForHealth Group with countless opportunities to learn and grow. We want to hire you on the basis that you will be our next Practice Manager!
• Top of scope practice: Enhance your skills joining a high performing team with opportunities to shape the future of the medical centre. 
• Innovative Healthcare Model: Be part of an emerging and growing healthcare model, well-established in countries like New Zealand, the United Kingdom, with further investment recently announced by the Australian government. 
• Competitive Pay: Earn above award rates.
• Work-life balance:  No overnight work, with plenty of opportunities to ensure you have a healthy work structure.
• Healthcare Leadership: Join the leading provider in this emerging part of primary healthcare with strong supportive leadership and a positive work culture.

Your Responsibilities

As a vital first point of contact for our Medical Centre team, you will play a central role in delivering exceptional service and ensuring smooth day-to-day operations. Your responsibilities will include:

• Create a Patient-First Culture: Foster exceptional customer service that puts patients at the heart of everything we do.
  
  
• Championing administrative functions, such as filing, data entry, and assisting the Practice Manager with a variety of operational tasks as needed.
• Champion Operational Excellence: Identify challenges and lead continuous improvement initiatives that elevate clinic performance and patient outcomes.
• Lead & Develop Talent: Support the Practice Manager in driving onboarding, and ongoing training, building a skilled, motivated team ready to deliver their best.
• Accountability for Opening and closing of the Centre, ensuring all procedures are followed for a safe and efficient start and end to each day.
• Building and maintaining positive professional relationships with patients, medical staff, and fellow team members, contributing to a collaborative and respectful workplace culture.
• Ensuring compliance with all organisational policies, procedures, and health regulations, upholding the highest standards of care and confidentiality.
• Performing general reception duties, including maintaining a clean and organised front desk, and ensuring a professional and supportive environment for all visitors.

About You

We’re looking for a motivated and people-focused individual who thrives in a busy environment. Your experience, professionalism, and supportive leadership style will help shape a positive workplace culture and ensure the success of the centre.

• Previous team leadership experience within a customer service role is desired.
• Ability to work well under pressure and prioritise competing workloads.
• Excellent written and verbal communication skills.
• Proficient computer skills. (Exposure to Pracsoft and MedTech is advantageous)
• Strong organisational and time management skills
• A passion for people and a personable approach
• Conflict resolution and problem-solving skills

What we offer  

Amazing healthcare perks which include:

• 20% off dental treatments for you and your family
• Health insurance discounts
• Fitness Passport – discounted gym benefits for you and your family
• 24/7 access to a national leading Employee Assistance Program (EAP)
• ForHealth Group braded uniforms provided.
• Free onsite parking at our medical centres.
• Ongoing training, development and support that includes a fantastic induction into our Medical Centres.
• Better work-life balance - No more night shifts!  

Join us in creating a healthier Australia and be part of a company that values training, development, and internal promotion. If you're ready to be part of this first-class team, apply now!

ForHealth Group is committed to diversity and inclusion. We welcome applications from people with: Aboriginal and Torres Strait Islander ancestry; disability; culturally and linguistically diverse groups; the LGBTIQA+ community; veterans; carers; refugees; and people of all ages. ForHealth Group fosters a safe, respectful, and inclusive organisation culture which aims to eliminate behaviours that are unlawful and not in line with the 10 things that make us tick (our Values) 10 things that make us tick | ForHealth