Customer Engagement & Inside Sales Team Leader
Think Fencing Pty Ltd
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OUR COMPANY
Think Manufacturing is an Australian-owned manufacturer based in regional Victoria, specialising in recycled PVC fencing and decking.
For over 20 years, we’ve been transforming sustainable materials into innovative, long-lasting products for customers across Australia.
We’re proud of our commitment to environmental responsibility, quality craftsmanship, and regional manufacturing.
THE ROLE - CUSTOMER SERVICE & SALES TEAM LEADER
Lead, coach, and support a growing team of customer engagement and inside sales professionals.
Manage the end-to-end customer journey, from initial enquiry through to quoting and order fulfilment.
Drive sales outcomes with contractors, homeowners, and wholesale partners.
Oversee the use of HubSpot CRM to manage customer data, track opportunities, and optimise engagement.
Ensure a high standard of customer service and responsiveness at all touchpoints.
Report on team performance and contribute to sales strategy development.
Ensure our customers have a great experience when the engage with us.
SELECTION CRITERIA
Proven experience in inside sales, customer engagement, or account management.
Previous leadership or team coordination experience.
Strong communication and interpersonal skills.
Confidence with CRM systems (HubSpot experience highly regarded).
A proactive, solutions-focused mindset.
An interest in sustainable building products (advantageous, but not essential).
Flexible hours can be discussed with the successful candidate.
WHAT WE OFFER
Be part of an innovative Australian manufacturer championing recycled materials.
Enjoy true work–life balance on the Bellarine Peninsula – swap the long city commute for more time at the beach, local wineries, and with your family.
Competitive salary with performance incentives.
Ongoing training and career growth opportunities.