Strategic Communications Lead

Grade: 9/10

Annual Salary Range: $129,464 - $142,665 + superannuation

Employment Type: Temporary (up to 12 months), Full-time

Location: McKell, Haymarket - Sydney



About the team

We are looking for a high-performing senior communications professional / leader to join the Marketing & Strategic Communications team within the Department of Customer Service.

The team is a high-functioning group of professionals focused on providing overarching communications strategies for business units across the Department of Customer Service.

The Strategic Communications works collaboratively and cohesively with a variety of communications teams (marketing & campaigns, media, brand, social media and video, stakeholder engagement and internal communications) to achieve cohesive and highly effective strategic communications for the agencies we service.

This role supports agencies including Safework NSW, Building Commission NSW, Revenue NSW, Service NSW and more in achieving communications objectives.

Your day-to-day

• Develop strategies anchored in customer insights designed to drive effective communication solutions.
• Lead stakeholder relationships and provide strong, well-thought advice to the business units and communication streams.Lead BDC cross-stream briefings and project management delivery of multiple projects ensuring teams deliver on strategy, time and budget.
• Lead quarterly reporting by coordinating effectiveness results across BDC streams for stakeholder, ELT and Ministerial briefings.
• Ability to work independently and with a team to achieve common goals and objectives.
• A sense of urgency and ability to deliver under pressure
• Use your leadership skills and expertise to inspire and step up to lead the team when needed.

To be successful in this role you will demonstrate:

• Previous Strategic Communications experience is a must.
• Previous Marketing, Media or Campaign experience is preferred.
• A thorough understanding of how to identify and apply audience insights to drive effective communications.
• Strong and confident team leadership that inspires effective thinking, creativity and solution-based outcomes.
• Strong stakeholder skills are a must.
• Ability to multi-task and manage competing deadlines is expected.
• Strong understanding of in-market risks scenarios and how they may impact the business coupled with ability to formulate risk mitigation solutions.
• Strong PowerPoint and presentation skills.

What we need from you

An up-to-date CV and a brief cover letter outlining how your skills and experience align to the role.

Please note that successful candidates will be required to complete additional assessments during the recruitment process

Role is temporary for up to 12 months with the possibility of extension or conversion to ongoing.

Salary Grade 9/10, with the base salary for this role starting at $129,464 base plus superannuation

Click Here to access the Role Description.

For enquiries relating to recruitment please contact Meg Rapley via Meg.Rapley@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Thursday 23 October 2025 at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Meg.Rapley@customerservice.nsw.gov.au or 02 9494 8351.

For more information, please visit

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