About the opportunity  

The position provides a high level of customer service, demonstrating understanding, empathy, patience and a positive attitude towards patients and colleagues.

The position provides an efficient appointment booking service for all patients and provide efficient utilisation of booking time available for clinicians.  The position is responsible for supporting patient access to Oral Health's Standard Range of Services in in accordance with the Oral Health Services Waiting List Guideline and Eligibility Guideline.

The position provides a range of frontline and frontline support activities to support the Townsville Oral Health Service to deliver Service Agreement Key Performance Indicators.

PLEASE NOTE - There are two positions available.  One permanent full-time and one temporary full-time, up to 05/08/2026, with a possibility of an additional 12 month extension.

Career Growth and Development

We support career progression with structured pathways, secondment opportunities, and access to education and training programs. Whether specialising in a clinical field, upskilling in Digital Health, or transitioning to leadership roles, employees benefit from mentorship, professional development initiatives, and strong institutional partnerships with James Cook University (JCU).

Supportive Workplace Culture and Regional Advantage

A strong community-driven culture makes our organisation an attractive workplace, fostering collaboration, inclusion, and professional support. We balance metro-level healthcare opportunities with a regional feel, offering short commutes, access to rural and urban facilities, and a close-knit professional network. Employees experience a unique blend of career growth and lifestyle flexibility without the hustle of larger cities.

Work/Life Balance and Lifestyle Benefits

Nestled within beautiful North Queensland, the rural, urban, country and coastal locations found within the Townsville HHS region provides vibrant and unique communities, affordable living with stunning landscapes, outdoor adventures, and a relaxed lifestyle.

Competitive salary and benefits:

We offer attractive remuneration packages and generous leave entitlements.

• Salary range: $2950.00  - $3280.70  p.f. (AO3)
• 4 weeks annual leave with 17.5% loading
• Locality allowance
• 12.75% employer contribution to superannuation
• Plus Salary Sacrificing options may be available

Requirements:

• Whilst not mandatory, previous experience in a busy Administration role is highly desirable.
• This is a Vaccine Preventable Disease (VPD) risk role. Hepatitis B, Measles, Mumps, Rubella, Varicella, Pertussis and Tuberculosis

Please refer to the Role Description for further details.

Apply now and be part of something extraordinary!

Enquiries are welcome; please contact: Melissa Crawford (Manager, Oral Health Services) on (07) 4433 9960

Apply ONLINE: https://apply-springboard.health.qld.gov.au/jobs/QLD-TV670426

Applications close:  Thursday, 11 December 2026

Unsolicited resumes from recruitment agencies will not be accepted.

Please download the Role Description from the `Documents' section below for application/interview preparation and future reference.