Service Coordinator
Critical Fire Protection & Training
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We are seeking a dedicated and organized Service Coordinator to join our team. The successful candidate will play a key role in coordinating and overseeing service delivery, ensuring customer satisfaction, and maintaining efficient operational processes. This position requires a proactive approach, excellent communication skills, and the ability to effectively manage multiple priorities.
Key Responsibilities:
Schedule and coordinate service appointments to meet client needs and operational requirements.
Liaise with clients, technicians, and internal teams to ensure clear communication and timely service delivery.
Monitor service delivery performance and ensure adherence to quality standards.
Maintain accurate records of service activities, client interactions, and operational data.
Assist in resolving customer issues and complaints promptly and professionally.
Support the management of service contracts and related documentation.
Identify opportunities for process improvement and operational efficiency.
Requirements:
Previous experience in a customer service, operations, or coordination role is preferred.
Minimum 2+ years of experience in customer service, operations, or coordination roles is required.
Strong organisational and time-management skills.
Excellent verbal and written communication abilities.
Ability to work independently and as part of a team.
Problem-solving skills and a customer-focused attitude.
Proficiency in MS Office and service management software.
Fire protection industry experience is preferred but not required.
What We Offer:
Competitive salary commensurate with experience.
A supportive and engaging work environment.
Opportunities for professional development and growth.
If you are a motivated individual with a passion for delivering exceptional service, we encourage you to apply!