Administration assistant
Youngbrook Recruitment
Apply Now
Service Administration Officer | Located at Hervey Bay Futureproof your career and join this leading Healthcare Mobility Support Equipment group at Hervey Bay. An exciting opportunity with a market leading provider of healthcare equipment and related services across Australia is seeking to appoint a Service Administrator to their Hervey Bay Branch. Working with this united team and exceptional Manager, you will enjoy the interface between customers, suppliers and Healthcare equipment Service Technicians. If you are focused on delivering service, positive outcomes, and are passionate about regularly participating in product training in order to deliver a high level of support to customer enquiries in the local area then this is the role to APPLY NOW for. What your day will look like: - Answering incoming phone calls and documenting all enquiries from customers accurately - Assisting customers and triaging their enquiries related to maintenance or faults and entering service calls, repair or warranty jobs into the system developed to support these customer work orders - To purchase spare parts for customer orders or stock - To complete quotes as required - Attend in-house and ongoing product training to ensure you develop a high level of product knowledge that achieves supporting customer enquiries more efficiently To ensure your success with this one you will demonstrate the following: - An aptitude to understand diagrams and spare parts - A willingness to participate in ongoing product training - A commitment to follow warranty processes - Be committed to delivering excellent customer service and reliable with a true commitment to delivering outcomes that change the lives of everyday Australians