Workshop Supervisor
Dempster's Caravan and RV
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Position Overview
Position Status: Workshop Supervisor – Caravan & RV Workshop
Reporting To: Managing Director
Liaise With: Workshop technicians, admin team, parts suppliers, and customers
Expected Hours: 38hrs with overtime opportunities
Pay/Rate: Negotiable based on experience and leadership capability
Role Summary
This hands-on leadership role involves managing the day-to-day operations of our workshop while completing technical work. You’ll ensure repairs are completed to a high standard, jobs stay on schedule, and the team works safely and efficiently. Your ability to lead from the front will directly support great outcomes for both staff and customers.
Responsibilities
Start each day with a team briefing and job allocation
Supervise daily operations across all workshop jobs
Assist in carrying out technical repairs, servicing, and diagnostics on caravans and RVs
Ensure all work meets safety standards and manufacturer specifications
Maintain workshop equipment and ensure tools are fit for use
Manage job workflow using job sheets or workshop software
Monitor job progress, assist with problem-solving, and support technicians
Provide on-the-job training and mentoring to junior staff
Communicate clearly with the office about job status, delays, or parts needed
Order or liaise on required parts and ensure stock is managed
Uphold a clean, organised, and compliant workshop environment
Complete or check quality control before handover to the client
Represent the business professionally in all client interactions
Follow and enforce all health and safety protocols
Lead by example and contribute to a positive team culture
Assist with recruitment, training, and performance reviews as needed
Key Performance Indicators (KPIs)
95% of jobs completed on time and to quality standard
Less than 2% callback rate on completed work
Workshop kept clean, safe, and compliant 100% of the time
Accurate job tracking and updates provided to admin team daily
Team utilisation target: 90% of paid hours on chargeable work
Future Possibilities & Career Development
Personal Development and Training:
You’ll have access to relevant technical training, manufacturer updates, and leadership support to help you grow in your role.
Career Development:
Opportunities exist to move into operations, estimating, or business development roles based on your interests and performance.