Job Description

About the role

Bluecurrent (formerly Vector Metering) is a leading provider of innovative smart metering services and solutions in New Zealand and Australia. As a B2B company, we partner with leading energy retailers and distributors in New Zealand and Australia. 

We have an exciting opportunity available for an Administration and Customer Service superstar to join our Metering Deployment Team located in Rydalmere.

Responsibilities in these role will include:

• Planning, scheduling and dispatching work to the electrical field metering technicians according to their availability and skillset/accreditation, ensuring work is performed according to customers’ SLAs, regulatory requirements and internal KPIs.
• Efficiently and effectively resolving jobs in jeopardy of not being fulfilled on the scheduled day, liaising with field technicians, onsite representatives and other parties as required to coordinate a satisfactory time to complete the installation or repair of smart meters.
• Managing queries from customers regarding scheduled dates and appointments and ensuring access or coordination is carried out for successful field visits to take place.
• Promptly managing escalations or high priority work orders.
• Arranging compliant Planned Interruption Notices and Meter Exchange Notifications and ensuring Explicit Informed Consent is received from customers to enable timely access to site.
• Efficiently answering retailer and FSP queries and booking customer appointments according to Vector’s call handling KPIs to deliver a positive customer experience.
• Case management of internal and external written enquiries.
• Oversee daily checking and tracking of every technician within their assigned group to ensure productivity is maintained and the technicians are on site and working
• Identifying opportunities for continuous improvement and supporting their implementation.

Who we are looking for

• Customer service experience, ideally in a fast paced operations environment
• Problem solving and analytical skills 
• Excellent interpersonal skills and the ability to communicate effectively both verbal and written 
• Ability to work as part of a team as well as take responsibility for your own work
• The ability to multi task and prioritise work
• Strong Microsoft skills 
• We love working together to create a new energy future. If you want to be part of an organisation with a real and tangible purpose, Bluecurrent is the place for you.

About Us

Bluecurrent is jointly owned by Vector and QIC. We are a highly successful smart metering and data services company that operates in New Zealand and Australia. With 18 years’ experience behind us we are a new company, with strong foundations and ambitious goals. 

It’s a great time to join the highly dynamic energy sector, with consumers and energy companies driving rapid change. Changes that can make a difference are often informed by the data we provide.  

Bluecurrent’s team is made up of people with diverse skills, values, backgrounds and experiences.  

We respect people’s differences, including gender, ethnicity, disability, age, sexual orientation, race and religion.  

Our values reflect how we do things together and for our customers.  

They are: 

• Collaborate – we are a tight knit group that works best when we work together.  
• Innovate – we are stepping up to solve challenges in new ways.  
• Deliver – what we say we do. It’s what we’ve always done and always will do.  

Additional information  

As we continue to grow there are many future career pathways for our people.   

We offer: 

• Opportunities for career progression 
• A fun and collaborative environment   
• Hybrid working 
• Health and wellbeing support    
• Subsidised life and income protection insurance   
• An annual wellbeing grant   

If you require assistance or accessibility support from us during the application and selection process, please call us on +64 9 978 7792 

As part of the recruitment process if we progress with your application, we will complete background and pre-employment checks, such as a drug and alcohol assessments, reference checks, immigration checks, criminal background checks, qualification checks, and additional checks required for the role.