About us:
Integrated Safety Group (ISG) is a professional, technical and fast-paced small business based in Townsville. We provide specialist safety solutions to Mining, Defence, Diving and General Industry through the supply, testing, repair and maintenance of life-support and PPE equipment.
We are recognised leaders in our field, and we pride ourselves on high standards, precision, and reliable service.

About you:
We are seeking a mature, responsible and motivated Office Administrator who thrives in a small business environment where initiative, accountability and sound business practices matter.
You will have strong organisational ability, excellent communication skills, and the confidence to run general office operations autonomously.

This role includes office administration, customer service, assisting with counter sales, basic website/e-commerce product updates, preparing quotes, and responding to online enquiries. You’ll enjoy variety, responsibility, and the satisfaction of contributing directly to business growth.

This is a full-time position with flexible hours (minimum 30 per week) for the right applicant.

We value people who take ownership, maintain high standards, and genuinely want to be part of our long-term success. In return, we offer a supportive environment, professional development opportunities, and generous remuneration based on experience and contribution.

You will share responsibility for the daily administration and running of the office and play a pivotal role across the business.
As the first point of contact for ISG, you must be well-presented, confident and professional — both face-to-face and over the phone.

The role includes:

• Customer service and reception duties

• Sales and order entry

• Preparing quotes and responding to enquiries

• Dispatch and receipting of goods

• Office organisation and document control

• Assisting with e-commerce/website product updates

• Supporting inventory and supply chain functions

• General administrative duties to maintain efficient business operations

Note: this is not an accounts or bookkeeping position.

The ideal candidate will demonstrate:

• Previous office administration experience

• Strong time management and organisational skills

• Experience in customer service, sales, or marketing

• Ability to work autonomously and maintain professional standards

• Excellent written and verbal communication

• Experience with document control and/or quality & safety management systems (highly regarded)

• Experience with Office 365 and SharePoint (highly regarded)

• Proficiency with MS Office and general computer systems

• Flexible working environment (minimum 30 hours per week)

• Stable, long-term role in a highly specialised industry

• Supportive small business culture where your contribution is recognised

• Opportunities for personal and professional development