We are seeking a highly organised and proactive Service Coordinator to support service delivery and coordination within a leading HVAC and Facility Maintenance company. This role is essential in ensuring the smooth execution of service jobs, from planning through to completion, while maintaining a strong focus on compliance, safety, and documentation. The successful candidate will work closely with internal teams, subcontractors, and client stakeholders to ensure high-quality service and timely project outcomes. Position available for immediate start.

·         Serve as the first point of contact for customers regarding service inquiries, scheduling, and follow-ups, either via phone, email or teams.

·         Schedule and dispatch HVAC technicians and subcontractors for maintenance, repairs, and emergency calls.

·         Maintain accurate records of service calls, work orders, purchase orders, and customer interactions using service management software programs such as AroFlo, Uptick and 1Breadcrumb.

·         Monitor job progress and communicate updates to customers and internal teams.

·         Coordinate with suppliers to ensure technicians are equipped with the correct materials and equipment prior to each job.

·         Follow up with customers post-service to ensure satisfaction and address any concerns.

·         Support the Service Manager and Assistant Service Manager with reports, scheduling efficiencies, and technician productivity tracking.

·         Manage multiple service requests simultaneously, while maintaining accuracy and attention to detail in a fast-paced working environment.

·         Management of multiple email inboxes and Teams chats.

·         Other responsibilities as assigned.

·         Previous experience in HVAC, plumbing, fire or a service-based industries preferred.

·         Strong customer service and communication skills with a professional, solution-focused approach.

·         Proficiency with scheduling and job management software programs such as AroFlo, Uptick and 1Breadcrumb and Microsoft office suite (Outlook, Word, Excel).

·         Excellent organisational and problem-solving abilities, with the capacity to multi-task and stay detail-oriented under pressure.

·  Ability to build positive relationships across teams, clients, and subcontractors.

·         Basic knowledge of HVAC systems and terminology is an advantage.

· Flexibility and adaptability to respond to changing priorities.