The opportunity

The Assessment Officer is the first line of assessment of applications for community funding support including health, education, employment against established IBN Community Program policies. The Assessment Officer will provide a professional, friendly and customer centric service to Members.

Using your well-developed interpersonal skills you will build rapport and engage with clients in a contact centre environment with a supportive team, working 8.30-4.30 Monday to Friday (no rosters, weekend or after hours work).

This role will maintain accurate data entry, records management, administrative and contact centre duties as well as communication with key stakeholders.

The role

• Assess and process applications in accordance with prescribed guidelines.

• Data entry and integrity of member records.

• Take corrective action, when required, based on document review and quality checks.

• Communicate with members in a professional and customer focussed manner.

• Contribute to the drafting and reviewing of policies and procedures for the Member Services Programs.

• Continuously maintain confidential, sensitive and/or critical information, files, records and reports.

The requirements

• Previous experience in an administrative or similar role, ideally in assessments.

• Demonstrated high standards of personal ethics and integrity, transparent and professional decision making.

• Demonstrated judgement, tact, and diplomacy in dealing with internal and external customers.

• Ability to work well with others and to provide constructive feedback to team members.

• Punctual and reliable work attendance and job performance.

• Good organisational skills and attention to detail.

• Working with Aboriginal people and understanding of Aboriginal Australian culture (desirable)

The perks

• Attractive salary commensurate with experience

• Role based in Perth CBD

• Staff benefits including discounted health insurance, health and wellness allowance, professional development program

• 10 days paid study leave per annum (after completing probation period)

• Not for profit Salary packaging up to $18,550 (tax free) per annum

• 5 weeks annual leave (plus end of year paid business closure)

• Work alongside qualified allied health practitioners supporting case management

• Employee Assistance Program

• Vibrant and collaborative team culture working together to advance self-determination for First Nations people.

How to apply

For a confidential enquiry and discussion please call Rebecca Parry 0427 286 107 or email work@ibngroup.com.au for further information. 

Please apply directly through SEEK with a CV and brief cover letter outlining why you are interested in the role and how your experience meets the requirements. Shortlisting will commence immediately and will include initial phone screening.

Note

IBN may commence appointment proceedings immediately, appoint by invitation or make no appointment at all. Only short-listed candidates will be contacted.

This opportunity is only open to candidates with unrestricted rights to work in Australia.

IBN Members, Aboriginal and Torres Strait Islander members of the community are encouraged to apply.

IBN does not accept unsolicited résumés, fees, or associated costs from recruitment agencies, search firms, or third parties.