Sales Support Position Carrum Downs 9-5M-F
Sales Staff Australia
Full-Time
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Sales Support Carrum Downs – Drop off kids 7.45am, grab coffee and a apple cinnamon or Blueberry muffin, Office 9am, earn a great income enhanced by $$ incentives, go home 5pm & pick up kids on the way.
Your time in the office - In short you provide support to the Melbourne sales team of 2 people and take the overflow of leads and provide simple quotes for individual building products that the enquirer has requested. Easy Peezy.
Salary structure and perks - $80,000 base salary plus super and a financial incentive structure where you earn financial incentives on the overflow of sales made from the enquiries that you take.
Hours - 9am to 5pm Monday to Friday only
Location – Carrum Downs free all-day parking on the premises for all.
In this position you are an integral part of the Internal Sales team -
Core Competencies
The Position description – this is not anywhere near as complex or time consuming as it sounds, most of these steps take a minute or two and you are following a process on system set with reminders.
Follow a basic routine Using automated reminders and scheduled tasks in SimPRO (we train you on this system) and other sales tools to review the day’s pipeline, due dates, and follow-up reminders for all your daily duties:
Reports to: National Sales Manager
Working closely with: Installations Coordinator, Accounts Team, and Client Services
Job number - 9058
Contact - Mark
Contact Number - 1300 889 731
Your time in the office - In short you provide support to the Melbourne sales team of 2 people and take the overflow of leads and provide simple quotes for individual building products that the enquirer has requested. Easy Peezy.
Salary structure and perks - $80,000 base salary plus super and a financial incentive structure where you earn financial incentives on the overflow of sales made from the enquiries that you take.
Hours - 9am to 5pm Monday to Friday only
Location – Carrum Downs free all-day parking on the premises for all.
In this position you are an integral part of the Internal Sales team -
Core Competencies
- Strong communication skills.
- Confident using CRM with inbuilt quoting systems
- Attention to detail
- Ability to manage multiple priorities with accuracy and urgency.
The Position description – this is not anywhere near as complex or time consuming as it sounds, most of these steps take a minute or two and you are following a process on system set with reminders.
Follow a basic routine Using automated reminders and scheduled tasks in SimPRO (we train you on this system) and other sales tools to review the day’s pipeline, due dates, and follow-up reminders for all your daily duties:
- Review daily goals and priorities, including scheduled calls, follow-ups, or meetings. Prioritize hot leads (quotes sent within the last 72 hours) before new inquiries.
- No lead remains uncontacted for more than 48 hours, Check emails and messages for overnight customer inquiries or team updates
- Follow-up 5 basic quotes before midday.
- Attempt to Respond to new enquiries within 2 hours - Prioritize high-value opportunities Qualify leads using our basic internal criteria (cost, timeline, design intent, and location).
- Update lead statuses during the call, type as you speak.
- Initiate contact with new leads via phone first, followed by email if unanswered. Aim to understand needs, assess fit, and establish next steps.
- Due to the extensive training that we provide you, you will be capable of Handling incoming sales inquiries with detailed product advice, pricing information, and professional follow-up to support the decision-making process.
- Follow up yesterday’s quotes.
- Take deposits
- Process confirmed orders.
- Record all sales for the Melbourne Team.
- Placing orders for Melbourne jobs.
- Organize site measures, ensuring clients are scheduled promptly and all necessary documentation is completed.
- Check, record, and receipt all payments received for the Melbourne account.
- Ensure all related paperwork, receipts, and confirmations are correctly uploaded to SimPRO and shared with the relevant teams.
- Liaise with technicians/installers to confirm site conditions and ensure specifications are clear before manufacturing.
- Work closely with the account management team to guarantee smooth handovers and ongoing client satisfaction.
- Attend sales meetings, sharing insights on pipeline health, conversion trends, and obstacles to closure.
- Submit weekly reports summarizing quotes issued, deposits received, lost reasons, and Melbourne-specific updates.
- Engage in active relationship-building with repeat clients through updates.
- Participate in training and development opportunities to strengthen negotiation, communication, and technical knowledge.
- Ensure leads are not missed, follow-up each day.
Reports to: National Sales Manager
Working closely with: Installations Coordinator, Accounts Team, and Client Services
Job number - 9058
Contact - Mark
Contact Number - 1300 889 731