JOB TITLE

Field Service Engineer (Electrical Trade)

Please read all information provided on this job advertisement before applying.

JOB SUMMARY

I'm seeking a skilled and customer-centric Field Service Technician to support advanced medical equipment across Melbourne and surrounding regions. This is a hands-on, field-based role that blends technical expertise with strong interpersonal and commercial acumen. You’ll be the face of the service team, working closely with hospitals and healthcare providers to ensure medical sterilisation equipment is installed, maintained, and supported to the highest standards.

This role demands a unique mix of electrical registration, mechanical or HVAC experience, and a solid understanding of sterilisation systems - including steam, water, air, and hydraulics. Prior experience in surgical, endoscopy, or CSSD environments will be highly regarded.

While 20% of your time will be spent on technical tasks, the remaining 80% is customer-facing - requiring excellent communication, problem-solving, and relationship-building skills.

Field service experience is non-negotiable, Electrical license holders will be prioritised.

An immediate start is available for the right candidate.

LOCATION

Melbourne VIC

BENEFITS

• Competitive salary package

• Company vehicle, tools, and phone provided

• Immediate start available

• Ongoing training and development

• Supportive team of engineers

• Work with cutting-edge medical technology

• Opportunities for career growth within a global organisation providing healthcare, life sciences, and biopharma products and services worldwide.

ROLE DESCRIPTION

This role is ideal for someone with a strong technical background and excellent interpersonal skills. You’ll be responsible for installing, validating, maintaining, and repairing medical equipment, while delivering exceptional customer service and training.

• Developing and executing technical service functions for medical equipment

• Performing equipment installations, preventive maintenance, validations, and field repairs

• Providing responsive customer support via site visits, phone, and email

• Delivering in-service sessions and supporting clinical trials to demonstrate product applications

• Conducting user, application, and technical training for healthcare staff

• Logging and managing product complaints in line with company procedures

• Assisting with spare parts inventory and documentation

• Identifying training gaps and recommending solutions

• Maintaining accurate records of preventive maintenance and troubleshooting activities

• Updating internal procedures and service documentation

• Managing equipment and spares database, including tracking movement and repair status

• Delivering high-quality after-sales support and building strong client relationships

• Participating in on-call duties as required, with flexibility for short-notice assignments

• Supporting installation projects that may require travel and time away from home.

REQUIREMENTS

• Medical industry background preferred - experience in Endoscopy, Surgical, CSSD, or Sterilisation environments highly desired

• Electrical qualification and registration - test and tag, restricted/full electrical license, or trade-qualified electrician

• Field service experience - essential due to travel demands across the territory

• Mechanical or HVAC experience - strong hands-on skills required

• Experience with boiler, steam, air, water, and hydraulic systems is desirable

• Willingness to travel for installation projects

• Strong commercial acumen and people skills - this role is 80% customer-facing

• Comfortable working both independently and within a small team that values mutual support.

• Self-driven but team-oriented - knows when to lead and when to lean on others.

ADDITIONAL INFORMATION

Sponsorship is not available for this position.

Applicants must be Australian or New Zealand Citizens, or Permanent Residents to be considered.

ABOUT i-PHARM CONSULTING

i-Pharm Consulting is a specialist Recruitment Company servicing the global Life Sciences industry. We provide both permanent and contract staff to a wide range of Pharmaceutical, Medical Device, Biotechnology and Contract Research Organisations (CROs). i-Pharm has specific expertise in Clinical Research, Sales & Marketing, Medical Affairs, Regulatory Affairs, Pharmacovigilance, Quality Assurance, Supply Chain & Logistics and Bioinformatics.

www.i-pharmconsulting.com

TO APPLY

If you would like to discuss this vacancy further, please email gweir@i-pharmconsulting.com and request a call at a time that suits.
If this role is not suitable, Gemma is also available to discuss other possible positions or answer any general questions regarding your career and the current market.