Guest Services Agent - Hotel (Part-time / Casual)
The Sebel West Perth
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Job Summary:
Join The Sebel West Perth as our new Guest Service Agent!
You will be the face of the hotel and a part of the first impression, welcoming and farewelling our guests ensuring they enjoy their stay.
Our Hotel:
As a franchise of Accor Hotels, The Sebel West Perth is a 5 year-old serviced apartment hotel that opened in July 2018 in the Perth CBD featuring 64 fully self-contained studio apartments. As part of the Aire Apartments building, The Sebel West Perth boasts a 22m heated pool and fully equipped gymnasium.
About the role:
We require a PT or Casual GSA to work a variety of rotating shifts. You will be the first point of contact for our guests to assist them during their stay. You will provide timely responses to all guest requests, answers their queries and offer creative solutions to their needs whilst delivering the highest level of customer service. It is essential that every experience our guests have with us is a positive one, as they are the key to our success!
Duties:
Commitment to working on a seven days a week rotating roster with a mixture of AM & PM shifts, as per business demands
Completion of daily and weekly reception and reservations tasks
Ensure all security standards are met during your shift
Check in and check out of guests
Ensure that all guests accounts are properly receipted, recorded, and reconciled
Maximize room sales and conversion of enquiries through pro-active sales activity
Complete general maintenance duties as required
Report any service standard related issues including customer comments or complaints
Wow every single guest at every opportunity with your professional and approachable attitude
Skills & Experience:
You must have at least 1 years’ experience working in a 4-5 star hotel reception environment. Only suitably experienced candidates will be shortlisted for consideration.
Knowledge of RMS desirable but not essential
Flexible working hours and availability are essential.
You must pay attention to detail.
You must be able to work independently.
You must be able to deliver an intelligent, sleek and professional style of service