Join MICCOE and lead one of the Outback’s premier attractions

Outback at Isa, managed by the Mount Isa Centre for Commercial & Organisational Excellence (MICCOE), is seeking an experienced and motivated Manager to lead the operations, development, and visitor experience at this iconic regional destination.

This is a hands-on leadership role—perfect for someone who enjoys jumping in with the team while also driving strategic improvements, policy and procedure updates, and high-quality reporting to the MICCOE Board.

About the Role

As the Outback at Isa Manager, you’ll oversee the day-to-day operations of the Visitor Information Centre, Riversleigh Fossil Centre, Hard Times Mine Tour, museum experiences, retail, and site presentation. You’ll lead a diverse team, ensure excellent customer service standards, champion growth opportunities, and maintain strong compliance and governance.

You will also play a key part in shaping the future of the attraction by implementing improvements, identifying new opportunities, strengthening partnerships, and contributing to long-term planning.

Key Responsibilities

• Provide strong, hands-on leadership across all operational areas.

• Oversee staffing, rostering, training, and performance development.

• Ensure exceptional visitor experience and site presentation.

• Review and update operational policies, procedures, and compliance frameworks.

• Prepare financial and operational reports for the MICCOE Board.

• Support business development, grant applications, and strategic projects.

• Build positive relationships with tourism partners, community groups, and stakeholders.

• Manage budgets, purchasing, and financial performance.

About You

We’re looking for someone who is:

• An experienced leader in tourism, attractions, hospitality, or a similar operational environment.

• Comfortable working in a fast-paced, hands-on role with a small team.

• Strong in policy and procedure development, compliance, and operational improvement.

• Skilled in budgeting, financial reporting, and decision-making.

• Confident engaging with stakeholders, staff, and board-level leadership.

• Organised, proactive, and passionate about delivering high-quality experiences.

Experience in regional tourism, museums, cultural attractions, or community facilities will be highly regarded.

Why Join Us?

• Play a key leadership role in one of Mount Isa’s premier attractions.

• Opportunity to shape growth, new experiences, and long-term development.

• Work with a supportive organisation focused on excellence and community value.

• Competitive remuneration (discussed with shortlisted applicants).

• Commuter use of vehicle

How to Apply

Please submit your resume and a brief cover letter addressing the key criteria to manager@outbackatisa.com.au

For further information, contact Travis Crowther on 0439 437 000